Description
*This is a direct placement full time position with Phalanx Technology Group.*
About Us: Phalanx Technology Group is a trusted provider of IT solutions, specializing in secure networks for government contractors. We deliver reliable IT support and cybersecurity solutions to our clients, ensuring their critical systems operate smoothly and securely. As we continue to grow, we are looking for a skilled Tier 1 IT Technician to join our team. Position Overview The Tier 1 IT Technician will be responsible for providing onsite and remote technical support, resolving basic IT issues, and assisting with the maintenance of secure networks for our clients. This entry-level role requires strong communication skills, the ability to troubleshoot and resolve common IT issues, and a passion for learning and growing within the IT industry.
Key Responsibilities
Provide first-line support for client IT issues, including hardware, software, and network troubleshooting
Assist in administering and maintaining IT environments, including Microsoft 365 and secure networks
Utilize IT support tools such as RMM, PSA, ticketing, and documentation systems to track and resolve issues
Resolve common technical issues, escalating complex issues to higher-level technicians or engineers
Ensure proper documentation of IT assets, system configurations, and service tickets
Adhere to security protocols and best practices while working with government contractor networks
Perform routine maintenance tasks such as software updates, patches, and hardware checks
Communicate effectively with clients, providing clear updates and resolutions for IT problems
Work with team members to ensure timely issue resolution and improve IT service processes
Requirements
Minimum of 1 year of experience in an IT support or helpdesk role (MSP experience is a plus)
Required Certification: Microsoft MS-102 or equivalent
Preferred Certifications: Microsoft SC-200, SC-300
Experience with basic IT management tools, including RMM, PSA, ticketing, and documentation systems
Familiarity with Microsoft 365, Windows OS, and common IT hardware (computers, printers, network devices)
Ability to work onsite as needed and travel locally using company vehicles
US citizenship required for government contractor support compliance
Clean driving record (required for company car insurance coverage)
Ability to pass a background check and drug test