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Entry Level Goodwill Donation Center information

What is the lowest paid employee at Goodwill?

At Goodwill donation centers, the lowest paid employees are typically entry-level positions such as donation attendants or retail associates, who often earn minimum wage or slightly above, depending on the location and local labor laws. These roles usually require basic customer service skills and may involve handling donations and assisting customers.

What to say to get hired at Goodwill?

To increase your chances of being hired at a Goodwill Donation Center, highlight your reliability, willingness to work in a team, and customer service skills during the interview. Demonstrating a positive attitude and flexibility with scheduling can also be beneficial. Be prepared to discuss your previous experience with donations or retail work if applicable.

What is the starting pay at Goodwill?

The starting pay for an entry-level Goodwill Donation Center associate typically ranges from minimum wage to slightly above, depending on the location and local labor laws. Pay rates are often aligned with regional standards and may increase with experience or additional responsibilities.

What is the difference between Entry Level Goodwill Donation Center vs Entry Level Retail Associate?

AspectEntry Level Goodwill Donation CenterEntry Level Retail Associate
CredentialsHigh school diploma or equivalentHigh school diploma or equivalent
Work EnvironmentDonation processing, sorting, and customer assistance at donation centersCustomer service, sales, and stocking in retail stores
Employer & IndustryGoodwill and nonprofit thrift storesRetail chains, department stores, and specialty shops
Search & Comparison IntentUnderstanding entry-level roles at donation centersEntry-level retail jobs in stores

Both roles typically require similar credentials and involve customer interaction. The main difference is the work environment: Goodwill Donation Center roles focus on donation processing and community service, while Retail Associate positions emphasize sales and customer service in retail settings.

Is Goodwill entry level?

Entry-level positions at Goodwill Donation Centers typically do not require prior experience and are suitable for individuals seeking their first job. These roles often involve tasks such as sorting donations, customer service, and maintaining the store environment, with training provided on the job.
What cities are hiring for Entry Level Goodwill Donation Center jobs? Cities with the most Entry Level Goodwill Donation Center job openings:
What are the most commonly searched types of Goodwill Donation Center jobs? The most popular types of Goodwill Donation Center jobs are:
What job categories do people searching Entry Level Goodwill Donation Center jobs look for? The top searched job categories for Entry Level Goodwill Donation Center jobs are:
Entry Level Goodwill Donation Center jobs near you
Infographic showing various Entry Level Goodwill Donation Center job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, and 99% Full Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Donation Center Attendant - FT Palencia Plaza

GOODWILL OF NORTH FLORIDA

Saint Augustine, FL • On-site

$14/hr

Full-time

Posted 19 days ago

Job description

Job Title: Donation Center Attendant (DCA)

Department: Donation Center

Reporting to: DC Manager

Date: 8/2018

Position Status: Updated

FLSA Status: Non-Exempt (Hourly)

Job Summary:

The Donation Center Attendant (DCA) works in the Goodwill Donation Centers. The DCA is responsible for delivering excellent customer service to every donor who visits the Goodwill Donation Center. The DC Attendant will greet each donor, remove the donations from the donors’ vehicle and offer each donor a receipt and thank the donor for donating.

Minimum Qualifications:

Education

High School or GED preferred.

Experience

Minimum of 2 years prior retail sales/customer service experience preferred.

Licensure, Certification, and/or Registration

Valid Driver's License

Other

  • Must like to interact with people and be driven to succeed
  • Must have excellent communication skills
  • Energy and enthusiasm to help others
  • An openness to learn and be a team player
  • An excitement for a career in retail
  • Able to handle customer service relations
  • Must be able to read and comprehend
  • Able to regularly lift up to 50 pounds
  • Must have reliable transportation

Job Duties

Essential Duties

% of Time

  • Ensures excellent customer/donor relations by maintaining the highest standards of customer service as outlined by the customer service manual.

100%

  • Responsible for providing an exceptional customer service experience through proactively engaging with and working to make the customer satisfied in every interaction.
  • Greets donors and receives merchandise, providing the donor with a receipt, if desired.
  • Completes housekeeping tasks to ensure a clean, safe, friendly work area. Identifies the need for supplies.
  • May be required to travel to other donation centers on an as-needed basis.
  • Other duties as assigned

Supervisory/Decision making Authority

Does the position require customary supervision and management of at least 2 or more full-time employees? ☐ Yes ☒ No

Enter the number of direct reports and their position titles: None


PHYSICAL REQUIREMENTS:

Required

  • Standing
  • Walking
  • Lifting (Up to 50lbs)
  • Carrying (Up to 50lbs)
  • Kneeling
  • Pushing/Pulling
  • Bending/Stooping
  • Reaching
  • Turning
  • Repetitive Motions
  • Must have reliable transportation

Preferred

  • Reading
  • Color Recognition
  • Professional appearance

HAZARDS:

  • Housekeeping and/or cleaning agents
  • Proximity to moving mechanical parts

SKILL REQUIREMENTS:

Required

  • Ability to meet highest level of customer satisfaction
  • Attention to detail and organization
  • Respectful customer relationships
  • Reliable, responsible, and dependable, and ability to fulfill obligations.
  • Reasoning and logic
  • Sensitivity to service population’s cultural and socioeconomic characteristics
  • Positive Attitude
  • Ability to respond to customer correspondence in an appropriate manner.

Preferred

  • Verbal communication (including telephone)
  • Written communication (including composition)
  • Team-oriented and collaborative interpersonal relationships
  • Ability to be sensitive to others' needs and feelings and being understanding and helpful on the job
  • Ability to accept feedback while dealing calmly and effectively with stressful situations.
  • Ability to maintain professional composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.