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Entry Level Endpoint Engineer Jobs in Florida (NOW HIRING)

ThreatLocker

Application Technician

Orlando, FL · On-site

COMPANY OVERVIEW ThreatLocker ® is a leader in endpoint protection technologies, providing ... REQUIRED QUALIFICATIONS THIS IS AN ENTRY LEVEL ROLE . If you're computer savvy, interested in ...

ThreatLocker

Jr Cyber Hero Intern

Orlando, FL · On-site

$14 - $18.75/hr

COMPANY OVERVIEW ThreatLocker ® is a leader in endpoint protection technologies, providing ... REQUIRED QUALIFICATIONS THIS IS AN ENTRY LEVEL ROLE . If you're computer savvy, interested in ...

ThreatLocker

Application Technician

Orlando, FL

COMPANY OVERVIEW ThreatLocker is a leader in endpoint protection technologies, providing enterprise ... REQUIRED QUALIFICATIONS THIS IS AN ENTRY LEVEL ROLE . If you're computer savvy, interested in ...

ThreatLocker

Jr Cyber Hero Intern

Orlando, FL

$14 - $18.75/hr

COMPANY OVERVIEW ThreatLocker is a leader in endpoint protection technologies, providing enterprise ... REQUIRED QUALIFICATIONS THIS IS AN ENTRY LEVEL ROLE . If you're computer savvy, interested in ...

OneArc

SOC Analyst

Orlando, FL · On-site

Work closely with SOC Analysts II, Security Engineers, and IT teams to support investigations and ... endpoint security, networking fundamentals, and common attack techniques. Entry-level or ...

All JobsEndpoint Engineer JobsEntry Level Endpoint Engineer JobsEntry Level Endpoint Engineer Jobs in Florida

Entry Level Endpoint Engineer information

What is the difference between Entry Level Endpoint Engineer vs Network Support Technician?

AspectEntry Level Endpoint EngineerNetwork Support Technician
Required CertificationsCompTIA A+, Microsoft certificationsCompTIA Network+, Cisco CCNA
Work EnvironmentIT departments, corporate networks, tech companiesNetwork operations centers, ISPs, corporate IT support
Industry UsageTechnology, healthcare, financeTelecommunications, IT services, enterprise networks
Common Search IntentEntry level roles in endpoint management and securityEntry level roles in network troubleshooting and support

Both roles are entry-level IT positions but focus on different areas. Entry Level Endpoint Engineers primarily manage and secure endpoint devices like computers and mobile devices, while Network Support Technicians troubleshoot and maintain network infrastructure. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What does an Entry Level Endpoint Engineer do?

An Entry Level Endpoint Engineer is responsible for helping to manage, secure, and troubleshoot endpoint devices such as laptops, desktops, and mobile devices within an organization. They assist with software deployments, updates, device configurations, and responding to user support requests. Their work ensures that all endpoints comply with security policies and operate efficiently, often using management tools like Microsoft Endpoint Manager. This role is ideal for those looking to start a career in IT security and device management.

What are some typical challenges faced by Entry Level Endpoint Engineers, and how can they overcome them?

Entry Level Endpoint Engineers often encounter challenges such as managing a high volume of support tickets, quickly learning new security protocols, and adapting to various endpoint devices and operating systems. To overcome these, new engineers can benefit from actively participating in team knowledge-sharing sessions, utilizing internal documentation, and seeking mentorship from more experienced colleagues. Building a strong foundation in troubleshooting methodologies and staying updated with industry best practices will also help in efficiently handling daily responsibilities and growing within the role.

What are the key skills and qualifications needed to thrive as an Entry Level Endpoint Engineer, and why are they important?

To thrive as an Entry Level Endpoint Engineer, you need a solid understanding of computer hardware, operating systems, networking fundamentals, and typically a relevant degree or IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with endpoint management tools like Microsoft Intune, SCCM, or JAMF, as well as ticketing systems, is commonly required. Strong troubleshooting abilities, attention to detail, and effective communication set candidates apart in this role. These skills ensure secure, efficient, and reliable support for end-user devices, which is critical for organizational productivity and cybersecurity.
What are the most commonly searched types of Endpoint Engineer jobs in Florida? The most popular types of Endpoint Engineer jobs in Florida are:
Entry Level Endpoint Engineer jobs near you

Desktop Support Technician II

AmTrust Financial Services, Inc.

Boca Raton, FL • On-site

$18.75 - $24/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 4 days ago

Job description

Overview
AmTrust Financial is seeking an EUS Analyst Level 1 to provide front-line technical support to end users across the organization. This role is responsible for resolving standard hardware, software, access, connectivity, and productivity issues while delivering a professional, responsive, and customer-focused support experience.
The EUS Analyst Level 1 serves as one of the primary faces of IT to the business. This position requires strong communication, ownership, follow-through, documentation, and prioritization skills. The ideal candidate is dependable, detail-oriented, eager to learn, and committed to helping users return to productivity as quickly and effectively as possible.
Responsibilities
Responsibilities
  • Provide Level 1 technical support for desktops, laptops, mobile devices, printers, peripherals, and standard business applications.

  • Respond to incidents and service requests through the ITSM platform, including proper ticket documentation, updates, categorization, prioritization, and resolution notes.

  • Troubleshoot and resolve common hardware, software, operating system, network connectivity, VPN, email, printing, and collaboration tool issues.

  • Provide support to users onsite, remotely, and by phone or virtual support tools as required.

  • Escalate complex, unresolved, or higher-risk issues to Level 2, engineering, infrastructure, security, application, or vendor support teams when appropriate.

  • Own the user experience from initial contact through resolution or proper handoff.

  • Communicate clearly and professionally with end users regarding status, next steps, delays, and expected resolution paths.

  • Assist with onboarding and offboarding activities, including device preparation, imaging, deployment, account validation, equipment recovery, and access coordination.

  • Install, configure, and support approved software, operating systems, endpoint tools, and productivity applications.

  • Support conference rooms, shared workspaces, office moves, desk setups, workstation configurations, and equipment deployments.

  • Maintain accurate documentation of support activity, troubleshooting steps, resolutions, knowledge articles, and repeatable procedures.

  • Assist with IT asset tracking, inventory validation, equipment movement, and lifecycle support.

  • Follow company security standards, data protection requirements, access control processes, and IT policies.

  • Identify recurring issues, process gaps, or user-impacting trends and raise them to leadership for review.

  • Participate in team meetings, training sessions, quality reviews, and continuous improvement activities.

  • Maintain a high level of professionalism, accountability, responsiveness, and customer service in all interactions.

Qualifications
Qualifications
  • 1-3 years of experience in desktop support, help desk, service desk, field support, or related IT support role.

  • Working knowledge of Windows operating systems, Microsoft Office / Microsoft 365, Teams, Outlook, OneDrive, and common enterprise productivity tools.

  • Familiarity with ITSM or ticketing platforms such as ServiceNow, Halo, Jira Service Management, or similar systems.

  • Basic understanding of networking concepts including TCP/IP, DNS, DHCP, VPN, Wi-Fi, and general connectivity troubleshooting.

  • Basic experience with user account support, password resets, access issues, and identity-related troubleshooting.

  • Strong customer service, communication, and interpersonal skills.

  • Ability to document work clearly and maintain accurate ticket records.

  • Ability to prioritize work, manage multiple requests, and operate in a fast-paced support environment.

  • Strong troubleshooting mindset with a willingness to ask questions, learn, and follow established escalation paths.

  • Dependable, professional, and accountable with strong follow-through.

Preferred Qualifications
  • Associate degree, technical school training, or equivalent experience in Information Technology or a related field.

  • Experience with Active Directory, Azure AD / Entra ID, Microsoft Intune, SCCM, endpoint management, or device imaging tools.

  • Exposure to enterprise security tools, endpoint protection, MFA, VPN, and access management processes.

  • Experience supporting executives, office leadership, or high-touch business users.

  • CompTIA A+, Network+, Microsoft Fundamentals, ITIL Foundation, or similar entry-level certification preferred.

  • Experience supporting hybrid work environments and remote users.

  • Certifications such as CompTIA A+, Network+, Microsoft certifications, or similar
  • Experience with SCCM, Intune, or other endpoint management solutions
  • Basic networking knowledge (TCP/IP, DNS, DHCP, VPN)
  • Experience supporting remote users and hybrid environments
  • Knowledge of ITIL principles or service management frameworks
  • Executive Support Integration Updates
    • Provide support for executive leadership, executive offices, conference rooms, boardrooms, and executive technology events.

    • Perform executive meeting readiness checks and technology validation prior to leadership and board meetings.

    • Provide high-touch support for executive users with elevated communication, urgency, and professionalism.

    • Maintain confidentiality and discretion when supporting executive communications, devices, and meetings.

    • Occasional after-hours support may be required for executive events, major incidents, and business-critical activities.
      The expected salary range for this role is (USD $22.00 - USD $33.00 Hr.)
      Please note that the salary information shown above is a general guideline only. Salaries are based upon a wide range of factors considered in making the comensation decision, including, but not limited to, candidate skills, experience, education and training, the scope and responsibilities of the role, as well as market and business considerations.
      #LI-IT1
      #LI-HYBRID
      #AmTrust

What We Offer
AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.
AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.
AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.

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