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Entry Level Email Chat Support Jobs in Milwaukee, WI

LifeStance Health

IT Field Support Technician

Mequon, WI · On-site

$25 - $28/hr

Provide first- and second-level technical support to users via phone, email, chat, and in-person * Troubleshoot hardware, software, and networking issues on Windows and/or macOS systems * Configure ...

ULINE

Entry Level Finance Opportunities

Kenosha, WI · On-site

Partner within finance and with stakeholders to achieve business goals and support customers ... Contact customers via phone or email to assist with financial matters. * Build successful ...

TIER4 GROUP

PC Support Technician

Milwaukee, WI

Provide multi-channel technical support (e.g., chat, phone, email) in a fast-paced environment, handling multiple requests simultaneously. * Conduct initial client experience consultations ...

ULINE

Customer Support Specialist

Kenosha, WI · On-site

$32/hr

Customer Support Specialist Pay from $27 to $32 per hour with significant growth and earning ... Build business relationships with customers over phone, email and chat. * Understand customer needs ...

ULINE

Customer Support Specialist

Racine, WI · On-site

$32/hr

Customer Support Specialist Pay from $27 to $32 per hour with significant growth and earning ... Build business relationships with customers over phone, email and chat. * Understand customer needs ...

ULINE

Customer Support Specialist

Kenosha, WI

$32/hr

Customer Support Specialist Pay from $27 to $32 per hour with significant growth and earning ... Build business relationships with customers over phone, email and chat. * Understand customer needs ...

ULINE

Customer Support Specialist

Racine, WI

$32/hr

Customer Support Specialist Pay from $27 to $32 per hour with significant growth and earning ... Build business relationships with customers over phone, email and chat. * Understand customer needs ...

ULINE

Customer Support Specialist

Kenosha, WI · On-site

$27 - $32/hr

Customer Support Specialist Pay from $27 to $32 per hour with significant growth and earning ... Build business relationships with customers over phone, email and chat. * Understand customer needs ...

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All JobsEmail Chat Support JobsEntry Level Email Chat Support JobsEntry Level Email Chat Support Jobs in Milwaukee, WI

Entry Level Email Chat Support information

What are the key skills and qualifications needed to thrive as an Entry Level Email Chat Support Representative, and why are they important?

To thrive as an Entry Level Email Chat Support Representative, you typically need strong written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic computer literacy is often required. Patience, problem-solving abilities, and a customer-focused attitude help individuals stand out in this role. These skills ensure efficient, accurate, and empathetic support, leading to improved customer satisfaction and streamlined issue resolution.

What are some common challenges faced in an entry-level email chat support role, and how can they be managed?

In an entry-level email chat support position, common challenges include handling a high volume of customer inquiries, managing time effectively while multitasking, and maintaining professionalism in written communication. To manage these challenges, it's helpful to develop strong organizational skills, use response templates appropriately, and stay updated on product or service knowledge. Team leaders and more experienced colleagues are valuable resources for guidance, and many companies provide training to help new hires adapt quickly to the pace and expectations of the support environment.

What are entry level email chat support jobs?

Entry level email chat support jobs involve assisting customers through email or online chat platforms. Employees in these roles respond to customer inquiries, resolve issues, and provide information about products or services. These positions typically require strong written communication skills, attention to detail, and the ability to multitask. Prior experience is often not required, making them suitable for those new to customer service. Training is usually provided to help new hires become familiar with company processes and systems.

What is the difference between Entry Level Email Chat Support vs Customer Service Representative?

AspectEntry Level Email Chat SupportCustomer Service Representative
Primary Communication MethodEmail and live chatPhone, email, in-person
Work EnvironmentRemote or office-based, digital platformsCall centers, retail, office settings
Required SkillsWritten communication, tech-savvy, problem-solvingVerbal communication, interpersonal skills
Common CertificationsCustomer service or communication coursesNone typically required, but customer service training

Entry Level Email Chat Support focuses on digital communication via email and chat, often remotely, requiring strong written skills. Customer Service Representatives may handle calls and in-person interactions, emphasizing verbal skills. Both roles serve customer needs but differ mainly in communication channels and work environment.

What are the most commonly searched types of Email Chat Support jobs in Milwaukee, WI? The most popular types of Email Chat Support jobs in Milwaukee, WI are:
What are popular job titles related to Entry Level Email Chat Support jobs in Milwaukee, WI? For Entry Level Email Chat Support jobs in Milwaukee, WI, the most frequently searched job titles are:
What job categories do people searching Entry Level Email Chat Support jobs in Milwaukee, WI look for? The top searched job categories for Entry Level Email Chat Support jobs in Milwaukee, WI are:
Entry Level Email Chat Support jobs near you
Infographic showing various Entry Level Email Chat Support job openings in Milwaukee, WI as of July 2026, with employment types broken down into 100% Full Time. Highlights an 84% In-person, and 16% Remote job distribution.

IT Field Support Technician

LifeStance Health

Brookfield, WI • On-site

$25 - $28/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Lifestance Health rating

6.8

Company rating: 6.8 out of 10

Based on 85 frontline employees who took The Breakroom Quiz

492nd of 887 rated healthcare providers

Job description

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It's a lofty goal; we know. But we make it happen with the best team in mental healthcare.
Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!
LifeStance Health Values
  • Belonging: We cultivate a space where everyone can show up as their authentic self.
  • Empathy: We seek out diverse perspectives and listen to learn without judgment.
  • Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.
  • One Team: We realize our full potential when we work together towards our shared purpose.

Benefits
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.
Position Summary
We are looking for a detail-oriented and customer-focused IT Support Technician to join our IT team. The successful candidate will be responsible for providing technical support to end-users, resolving IT incidents and service requests, and ensuring the smooth operation of hardware, software, and network systems. This is a hands-on role ideal for someone with a strong problem-solving mindset and excellent communication skills.
Compensation: $25.00 - $28.00/hour in addition to a competitive bonus plan
Duties / Responsibilities:
  • Provide first- and second-level technical support to users via phone, email, chat, and in-person
  • Troubleshoot hardware, software, and networking issues on Windows and/or macOS systems
  • Configure and install workstations, laptops, printers, mobile devices, and other IT equipment
  • Manage user accounts and permissions in Active Directory, Microsoft 365, and other systems
  • Document all incidents, requests, and solutions in the ticketing system (e.g., ServiceNow, Jira, Zendesk)
  • Assist with onboarding and offboarding tasks, including setup and decommissioning of user devices
  • Monitor system performance and escalate issues as needed to senior IT staff or vendors
  • Maintain inventory of IT assets and track hardware/software assignments
  • Support video conferencing tools (e.g., Zoom, Microsoft Teams, Google Meet) and AV equipment
  • Contribute to knowledge base articles and technical documentation

Education and Experience:
  • High School Diploma or relative experience in similar role
  • 1-3 years of experience in a technical support or help desk role
  • Solid understanding of desktop operating systems (Windows 10/11, macOS), Microsoft 365, and basic networking
  • Experience with Active Directory, Exchange, VPNs, and remote access tools (e.g., TeamViewer, RDP)
  • Excellent troubleshooting, analytical, and communication skills
  • Ability to prioritize and manage multiple tasks in a fast-paced environment
  • Strong customer service orientation and a proactive approach to solving problems

Physical Requirements:
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Preferred Skills:
  • IT certifications such as CompTIA A+, Network+, Microsoft MCP, or similar
  • Experience with ITIL processes and service desk metrics, ticketing systems (ServiceNow, Zendesk, ManageEngine)
  • Familiarity with endpoint management tools (e.g., Intune, SCCM, JAMF)
  • Knowledge of cloud platforms and SaaS applications

LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.
Benefits
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.
LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.
LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.
LifeStance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Human Resources Team at ADA@lifestance.com. Please note: This contact is intended solely for accommodation requests. Inquiries regarding applications, resumes and applicant status should not be sent to this email address as they will not be reviewed or responded to. To apply for a position, please use our official careers page.

What Lifestance Health employees say

Pay

Benefits

Hours and flexibility

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Get the full story on Breakroom

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About LifeStance Health

Sourced by ZipRecruiter

Since LifeStance Health was founded in 2017, we have grown to over 5,000 clinicians and team members serving patients in more than 500 locations. We acquire clinical practices and open new locations across the country, with thousands of new clinicians joining our mission every year. We are reimagining mental health.

Industry

Hospitals and offices of mental health practitioners

Company size

1,001 - 5,000 Employees

Headquarters location

Scottsdale, AZ, US

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