ZipRecruiter

Log In

2

Entry Level Email Chat Support Jobs in Milwaukee, WI

M S International Inc.

Showroom Sales Support

Pewaukee, WI · On-site

$18.75 - $21.75/hr

... Entry Level Employment Type: Full-time Compensation: This hourly, non-exempt position pays from ... Provide exceptional customer service through phone, email, and in-person interactions. * Build and ...

previous pagenext page

Showing results 21-40

All JobsEmail Chat Support JobsEntry Level Email Chat Support JobsEntry Level Email Chat Support Jobs in Milwaukee, WI

Entry Level Email Chat Support information

What is entry level email chat support?

Entry level email chat support jobs involve assisting customers through email or online chat platforms. Employees in these roles respond to customer inquiries, resolve issues, and provide information about products or services. These positions typically require strong written communication skills, attention to detail, and the ability to multitask. Prior experience is often not required, making them suitable for those new to customer service. Training is usually provided to help new hires become familiar with company processes and systems.

What are the key skills and qualifications needed to thrive as an entry level email chat support representative?

To thrive as an Entry Level Email Chat Support Representative, you typically need strong written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic computer literacy is often required. Patience, problem-solving abilities, and a customer-focused attitude help individuals stand out in this role. These skills ensure efficient, accurate, and empathetic support, leading to improved customer satisfaction and streamlined issue resolution.

What are some common challenges faced in an entry level email chat support role, and how can they be managed?

In an entry-level email chat support position, common challenges include handling a high volume of customer inquiries, managing time effectively while multitasking, and maintaining professionalism in written communication. To manage these challenges, it's helpful to develop strong organizational skills, use response templates appropriately, and stay updated on product or service knowledge. Team leaders and more experienced colleagues are valuable resources for guidance, and many companies provide training to help new hires adapt quickly to the pace and expectations of the support environment.

What is the difference between Entry Level Email Chat Support vs Customer Service Representative?

AspectEntry Level Email Chat SupportCustomer Service Representative
Primary Communication MethodEmail and live chatPhone, email, in-person
Work EnvironmentRemote or office-based, digital platformsCall centers, retail, office settings
Required SkillsWritten communication, tech-savvy, problem-solvingVerbal communication, interpersonal skills
Common CertificationsCustomer service or communication coursesNone typically required, but customer service training

Entry Level Email Chat Support focuses on digital communication via email and chat, often remotely, requiring strong written skills. Customer Service Representatives may handle calls and in-person interactions, emphasizing verbal skills. Both roles serve customer needs but differ mainly in communication channels and work environment.

What are the most commonly searched types of Email Chat Support jobs in Milwaukee, WI?

The most popular types of Email Chat Support jobs in Milwaukee, WI are:

What are popular job titles related to Entry Level Email Chat Support jobs in Milwaukee, WI?

For Entry Level Email Chat Support jobs in Milwaukee, WI, the most frequently searched job titles are:

What job categories do people searching Entry Level Email Chat Support jobs in Milwaukee, WI look for?

The top searched job categories for Entry Level Email Chat Support jobs in Milwaukee, WI are:

Entry Level Email Chat Support jobs near you
Infographic showing various Entry Level Email Chat Support job openings in Milwaukee, WI as of July 2026, with employment types broken down into 45% Full Time, and 55% Contract. Highlights an 100% In-person job distribution.

Contact Center - Member Service Representative

Kohler Credit Union

Mequon, WI • On-site

$19.15 - $21.40/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago

Kohler Credit Union rating

8.4

Company rating: 8.4 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Launch a Meaningful Career in Customer Service & Financial Services
Are you passionate about helping people and providing exceptional customer service? Kohler Credit Union is hiring a Full-Time Member Service Representative to join our Contact Center team. This entry-level opportunity is ideal for individuals looking to grow a career in financial services, member support, and customer care.
With a starting wage of $19.15-$21.40 per hour, no previous banking or credit union experience is required. We provide comprehensive training, ongoing support, and professional development opportunities to help you build the skills needed for success while making a meaningful impact on our members' financial journeys. In addition to competitive pay, Kohler Credit Union offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) retirement plan, paid time off, tuition assistance, and opportunities for career growth and advancement.
Training for this position takes place on-site at our Corporate Center in Sheboygan, Wisconsin. Attendance on-site is required for the entire training period. Once training is successfully completed and performance expectations are met, employees may become eligible to transition to a work-from-home arrangement.
What You'll Do
As a Member Service Representative, you will serve as a trusted resource for our members by providing personalized support, answering questions, and helping them find solutions that meet their financial needs. In this contact center role, you will connect with members through multiple communication channels while creating positive experiences and building lasting relationships.
Responsibilities include:
  • Provide exceptional member service through phone calls, chat, email, and secure messaging
  • Assist members with account questions, account maintenance, and service requests
  • Resolve concerns by providing accurate information and timely solutions
  • Support debit card services, account updates, mobile deposit verification, and other banking needs
  • Educate members on financial products, services, and digital banking tools
  • Identify opportunities to recommend solutions that align with members' financial goals
  • Maintain accuracy while following banking regulations, security procedures, and compliance requirements
  • Collaborate with teammates to meet service expectations and member satisfaction goals
  • Participate in ongoing training and professional development opportunities
  • Create positive interactions that strengthen long-term member relationships

What We're Looking For
  • High school diploma or equivalent
  • Previous customer service, contact center, retail, hospitality, or sales experience preferred
  • Strong verbal and written communication skills
  • Ability to multitask while navigating multiple systems and resources
  • Excellent problem-solving skills with a focus on customer relationships
  • Strong attention to detail and commitment to accuracy
  • Ability to follow security, compliance, and regulatory guidelines

Schedule
This position is scheduled Monday through Thursday from 8:00 AM to 5:00 PM and Friday from 8:00 AM to 6:00 PM. Team members also participate in a rotating Saturday schedule from 9:00 AM to 12:00 PM.
Start Your Career with Kohler Credit Union
If you're searching for an entry-level customer service career, contact center position, member service representative role, or financial services opportunity, Kohler Credit Union provides the training, resources, and support to help you succeed.
Join our team and build a rewarding career where you can make a difference every day by helping members achieve their financial goals while growing your own professional future.
Applicants must be legally authorized to work in the United States without current or future visa sponsorship.

What Kohler Credit Union employees say

Pay

Benefits

Workplace

Get the full story on Breakroom

Apply