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Entry Level Email Chat Agent Jobs (NOW HIRING)

Massanutten Resort Call Center Agent The Call Center Agent position serves as the primary point of ... Respond to email, chat, and phone inquiries * Support work culture of service excellence * Other ...

IT Service Desk Agent

Memphis, TN · On-site

$16.50 - $21.25/hr

... email, chat, walk-in support, and the IT service management system. The Service Desk Agent delivers ... This is an entry-level position designed for an individual who has foundational technical knowledge ...

Contact Center Agent

Annapolis, MD · On-site

$16 - $21.75/hr

Contact Center Agent At Immersion Consulting, we're driven by a simple mission: deliver meaningful ... Supports inquiries via phone, IVR-assisted calls, email, chat, and other communication channels.

Contact Center Agent

Annapolis, MD · On-site

$16 - $21.75/hr

The Contact Center Agent role is key to ensuring exceptional service for millions of customers, and ... Supports inquiries via phone, IVR-assisted calls, email, chat, and other communication channels.

Contact Center Agent

Annapolis, MD · On-site

$16 - $21.75/hr

The Contact Center Agent role is key to ensuring exceptional service for millions of customers, and ... Supports inquiries via phone, IVR-assisted calls, email, chat, and other communication channels.

Call Center Agent

VA · On-site

$12.77/hr

The Agent strives to provide the highest level of customer service to maintain a warm, inviting ... Respond to email, chat, and phone inquiries * Support work culture of service excellence * Other ...

The Agent strives to provide the highest level of customer service to maintain a warm, inviting ... Respond to email, chat, and phone inquiries * Support work culture of service excellence * Other ...

Customer Care Agent - Freelance Onepilot makes Customer Care and Prospection Outsourcing simple and ... email, chat, or call. You work from home, and will be paid for each ticket solved. The price of ...

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IT Call Center Agent 1 (Student Position)

Big Rapids, MI • On-site

Ferris State University
Colleges, Universities, and Professional Schools • 501 - 1,000 employees

$13.73 - $13.99/hr

Other

Re-posted 9 days ago


Ferris State University rating

6.5

Company rating: 6.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

503rd of 631 rated colleges and universities


Job description

IT Call Center Agent 1 (Student Position)
Job no: 498035
Work type: Student Employment - General
Location: Big Rapids, MI 49307
Categories: Student Employment - General
Position Title: IT Call Center Agent I (Student Position)
Location: Big Rapids, MI
Department:
IT Services
Advertised Salary: $13.73- $13.99
Summary of Position: The primary role of a Level 1 Call Center Agent is to manage incoming support/request calls from faculty/staff/students to resolve entry-level issues. This position will be tasked with learning 15-20 over-the-phone technology resolutions and/or working within the IT ticketing system to task more complex issues to a technician.
Position Requirements: - Must be able to work independently on assigned projects also.
- Exceptional communication/decision making skills (phone, email, chat, and in person) in a fast-paced environment.
- Supports all Information Technology products and services. Support may include answering questions, troubleshooting problems, teaching, or instructing customers regarding software or hardware functionality, and communicating policy.
- Must be a team player and able to work with many different people.
Essential Duties/Responsibilities: - Call Center Agents will learn how to use call tracking software to enter work orders and to assist customers on the phone and chat.
- Call Center Agents will work as part of a team to solve problems when needed but must also be able to work independently on assigned projects.
- They will work with technicians to resolve customer computer-related problems.
- May involve troubleshooting printer issues and resolving difficulties with Smart Classroom Technology.
-Verifies that suggested solutions effectively resolve the users' problems through verbal or email follow up.
- Determines the most effective manner to resolve customer's technical issue. Engages in research and ask questions to resolve technical issues
- Updates tickets with appropriate journal entries of activities and closes tickets with resolution entered upon completion of the job.
Number of Positions Available: 3
Documents Needed to Apply: Resume/Class Schedule
Job Close Date: September 30, 2026
EEO Statement: Ferris State University, an Affirmative Action/Equal Opportunity employer, is committed to enhancing equity, inclusion, and diversity within its community. Ferris offers employment opportunities to qualified candidates seeking careers in a student-focused environment that values opportunity, collaboration, diversity and educational excellence. Learn more about the Ferris Mission and community at ferris.edu. The University actively seeks applications from women, minorities, individuals with disabilities, veterans, and other underrepresented groups. For more information on the University's Policy on Non-Discrimination, visit: Ferris Non-Discrimination Statement.
Advertised: 01 Aug 2026 Eastern Daylight Time
Applications close: 30 Sep 2026 Eastern Daylight Time
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