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Entry Level Dhs Cbp Jobs (NOW HIRING)

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Entry Level Dhs Cbp information

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$12

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$21

How much do entry level dhs cbp jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for entry level dhs cbp in the United States is $17.46, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $18.99 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Dhs Cbp vs Entry Level Customs Broker?

AspectEntry Level Dhs CbpEntry Level Customs Broker
Required CredentialsBasic DHS and CBP training, possibly a high school diplomaOften requires a license or certification, such as the Customs Broker License
Work EnvironmentGovernment agencies, border security, customs inspectionPrivate customs brokerage firms, import/export companies
Employer & Industry UsageU.S. Department of Homeland Security, Customs and Border ProtectionTrade, logistics, import/export industries
Common Search & ComparisonYesYes

Entry Level Dhs Cbp roles focus on border security and customs enforcement within government agencies, requiring basic DHS and CBP training. Entry Level Customs Brokers work in private firms, handling import/export documentation and compliance, often needing a specialized license. While both roles involve customs procedures, the former is government-focused, and the latter is industry-focused.

What disqualifies you from joining CBP?

Entry Level DHS CBP applicants are disqualified if they have a felony conviction, serious criminal history, or fail a background check. Additionally, candidates must meet physical fitness standards, have no drug use history, and possess valid identification and citizenship status. Failure to meet these requirements can result in disqualification from the hiring process.

Can I join CBP with no experience?

Entry Level DHS CBP positions typically require a high school diploma or equivalent, but prior experience is not mandatory. Candidates must pass background checks, physical fitness tests, and meet other basic requirements; training is provided after hiring.

Is it hard to get hired by CBP?

Getting hired as an entry-level DHS CBP officer can be competitive due to strict requirements, including background checks, physical fitness tests, and passing written exams. Candidates often need relevant education, strong communication skills, and sometimes prior law enforcement or security experience to improve their chances.

How much does entry level CBP make?

Entry-level Customs and Border Protection (CBP) officers typically earn around $50,000 to $60,000 annually, depending on location, experience, and overtime opportunities. Starting salaries may vary based on the federal pay scale and include benefits such as health insurance and retirement plans.
More about Entry Level Dhs Cbp jobs
What are the most commonly searched types of Dhs Cbp jobs? The most popular types of Dhs Cbp jobs are:
What job categories do people searching Entry Level Dhs Cbp jobs look for? The top searched job categories for Entry Level Dhs Cbp jobs are:
Entry Level Dhs Cbp jobs near you
Infographic showing various Entry Level Dhs Cbp job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution, with an average salary of $36,327 per year, or $17.5 per hour.

Help Desk Specialist I (Tier I Agent - Internal)

Home - ARETEC

Ashburn, VA

$17.50 - $22.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 24 days ago

Job description

Help Desk Specialist I (Tier 1 Agent – Internal)

CBP Technology Service Desk (TSD)

Location: Remote

Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)

Employment Type: Fulltime

Clearance Requirement: CBP Background Investigation (Unclassified)

About Aretec

At Aretec, Inc., we are catalysts for change within the federal government landscape. We specialize in advanced analytics, cybersecurity, datadriven operations, and business optimization, enabling federal agencies to accomplish their most critical missions. As a trusted prime contractor, Aretec delivers innovative, compliant, and highimpact solutions that support mission success.

Position Summary

Aretec is seeking a Help Desk Specialist I (Tier 1 Agent – Internal) to support the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role serves as a 24x7x365 centralized Point of Contact (POC) for CBP employees and contractors, delivering firstlevel technical support and customer service. The ideal candidate is customerfocused, technically capable, and comfortable working in a fastpaced, missioncritical environment.

What You'll Do

  • Serve as the Tier 1 customer support Point of Contact for all CBP employees and contractors, operating in a 24x7x365 environment.
  • Respond to incoming incidents, service requests, and inquiries via internal 800 number, live agent chat, selfservice tickets, and email.
  • Accurately log and document all incidents and service requests in ServiceNow, including troubleshooting steps and resolution details required for nextlevel support.
  • Perform initial investigation, triage, troubleshooting, resolution, and escalation for issues related to:
  • CBP webbased and clientbased applications
  • Email and messaging systems
  • Mobile devices
  • Hardware (printers, desktops, laptops, peripherals)
  • Network connectivity
  • Workstation login and PIV card issues
  • Remote access, VPN, and DHS Workplace connectivity
  • Perform password resets, account unlocks, and initial request intake in compliance with security policies.
  • Provide firstcall resolution using established troubleshooting techniques and approved knowledge articles.
  • Escalate incidents to Tier 2 or Tier 3 support teams, including internal CBP groups and thirdparty vendors, using ticket transfer and warmcall transfer methods.
  • Monitor ticket status and proactively communicate updates and resolution progress to customers.
  • Identify and escalate potential major incidents affecting multiple users.
  • Participate in major incident bridge calls and communicate customer impact as required.
  • Handle sensitive or VIP customer contacts with timely, accurate escalation and followup.
  • Verify ACE Portal accessibility following scheduled maintenance or outage events.

Required Qualifications

  • High school diploma or equivalent.
  • Minimum 1 year of experience providing IT help desk, service desk, or technical customer support.
  • Working knowledge of Windows operating systems, Microsoft Office, Active Directory, and basic networking concepts.
  • Strong customer service skills with clear and professional verbal and written communication.
  • Ability to work rotating shifts, including nights, weekends, and holidays.
  • Sole U.S. citizenship required and ability to successfully pass a CBP Background Investigation (BI).

Preferred Qualifications

  • CompTIA A+ or similar entrylevel IT certification.
  • HDI Customer Service Representative (CSR) or Support Center Analyst (SCA) certification.
  • Experience using the ServiceNow ITSM platform.
  • Experience troubleshooting VPN solutions such as GlobalProtect or Zscaler.
  • Prior federal government or CBP help desk experience.
  • Experience with Amazon Connect or similar Automatic Call Distribution (ACD) systems.

Why Join Aretec

  • Support a highvisibility, missioncritical CBP operational environment.
  • Gain experience supporting enterprisescale federal IT systems.
  • Opportunities for growth within service desk, operations, quality, training, and program management career paths.
  • Competitive compensation and benefits, including:
  • Health, Dental, and Vision Insurance
  • 401(k) with Employer Match
  • Paid Time Off and Holidays
  • Training and Certification Support

Equal Opportunity Employer

Aretec, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected status

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