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Entry Level Desktop Support Jobs in Powder Springs, GA

Mercer University

System Manager Assistant

Atlanta, GA · On-site

$20/hr

... tasks, user support, and routine technical operations. This entry-level role is designed for ... desktops, printers, and basic network connections. • Perform routine maintenance tasks such as ...

TEKsystems

Help Desk Analyst

Atlanta, GA

$17 - $20/hr

... support, Ticketing system, Desktop, Office 365 Top Skills Details Help desk support,Service desk ... Experience Level Entry Level Job Type & Location This is a Contract position based out of Atlanta ...

TEKsystems

Help Desk Analyst

Atlanta, GA · On-site

$17 - $20/hr

... support, Ticketing system, Desktop, Office 365 Top Skills Details Help desk support,Service desk ... Experience Level Entry Level Job Type & Location This is a Contract position based out of Atlanta ...

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Entry Level Desktop Support information

See Powder Springs, GA salary details

$9

$25

$43

How much do entry level desktop support jobs pay per hour?

As of May 28, 2026, the average hourly pay for entry level desktop support in Powder Springs, GA is $25.56, according to ZipRecruiter salary data. Most workers in this role earn between $19.57 and $29.13 per hour, depending on experience, location, and employer.

What is an Entry Level Desktop Support job?

An Entry Level Desktop Support job involves assisting users with technical issues related to computers, software, and network systems. Responsibilities typically include troubleshooting hardware and software problems, setting up workstations, installing updates, and providing basic IT support. This role requires strong problem-solving skills, customer service abilities, and a fundamental understanding of operating systems and networking. It is a great starting point for a career in IT, offering hands-on experience and opportunities for skill development.

What are the key skills and qualifications needed to thrive in the Entry Level Desktop Support position, and why are they important?

To thrive as an Entry Level Desktop Support professional, a basic understanding of computer hardware, operating systems, and troubleshooting is typically required, often supported by a relevant associate's degree or certification like CompTIA A+. Familiarity with help desk ticketing systems, remote desktop tools, and Microsoft Office Suite is common in this role. Strong communication, patience, and problem-solving skills help you effectively assist users and collaborate with teammates. These abilities are crucial for resolving technical issues efficiently and maintaining positive experiences for end users.

What does a typical day look like for someone in an Entry Level Desktop Support role?

A typical day for Entry Level Desktop Support professionals involves responding to user support requests, diagnosing and resolving routine hardware or software issues, and documenting solutions in the help desk system. You may set up new computers or accounts for employees, assist with basic network connectivity problems, and guide users through common troubleshooting steps. The role is usually fast-paced, requiring frequent interaction with other IT team members and employees in need of support. Being adaptable and able to prioritize tasks is key, as requests can range from printer issues to password resets.
More about Entry Level Desktop Support jobs
What are the most commonly searched types of Desktop Support jobs in Powder Springs, GA? The most popular types of Desktop Support jobs in Powder Springs, GA are:
What job categories do people searching Entry Level Desktop Support jobs in Powder Springs, GA look for? The top searched job categories for Entry Level Desktop Support jobs in Powder Springs, GA are:
What cities near Powder Springs, GA are hiring for Entry Level Desktop Support jobs? Cities near Powder Springs, GA with the most Entry Level Desktop Support job openings:
Entry Level Desktop Support jobs near you
Infographic showing various Entry Level Desktop Support job openings in Powder Springs, GA as of May 2026, with employment types broken down into 1% Internship, 11% Full Time, 23% Part Time, 7% Temporary, 55% Contract, and 3% Nights. Highlights an 85% Physical, and 15% Remote job distribution, with an average salary of $53,171 per year, or $25.6 per hour.
Tier 1 Service Desk Technician

Tier 1 Service Desk Technician

Sterling Seacrest Pritchard Inc

Atlanta, GA

Full-time

Posted 20 days ago

Job description

This position is the primary point of contact for employees seeking technical support. This is an entry-level, multifaceted position requiring independent thinking, excellent troubleshooting ability and is responsible for answering calls and email messages directed to the IT Department. While providing in-person support, training, and assistance, the Tier 1 Service Desk Technician is also responsible for communicating all information relating to the needs and workflows within the department. Tier 1 Help Desk Technician will also perform work on projects in support of company initiatives at the direction of Desktop Support Technician. The following will be expected:

  • Assist users experiencing technical problems with hardware, software, network, peripheral, and other computer-related issues.
  • Communicate effectively with clients via phone, email, and chat, responding to all requests and concerns in a timely fashion. Explaining resolutions, answering questions, and providing advice as needed.
  • Repair, configure and maintain hardware, software, and peripherals.
  • Ability to walk end-user through diagnostic procedures to identify, resolve, or determine the source of error.
  • Communicate with software and hardware vendors to request service, updates, and resolution of open tickets.
  • Log, track, and maintain detailed incident reports on all requests.
  • Assist with the creation of FAQ's and knowledge base articles.
  • Assist with network installations including cabling and components.
  • Maintain good working relationships with assigned supervisors and coworkers.
  • Perform additional duties as required by management.
  • Support satellite offices and remote users.

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