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Entry Level Customer Support Jobs in Buffalo, NY

Xylem

Planning Support Specialist

Cheektowaga, NY · On-site

We invite passionate individuals to join our team, dedicated to exceeding customer expectations ... This is an entrylevel, hourly position well-suited for someone interested in supply chain ...

Continental Finance

Paralegal

Buffalo, NY · Hybrid

We are seeking an entry level Paralegal to join our Legal Operations team. We are seeking motivated ... customer support program and fair treatment. With our success, we have also grown into an ...

Continental Finance Company

Paralegal

Buffalo, NY · On-site

We are seeking an entry level Paralegal to join our Legal Operations team. We are seeking motivated ... customer support program and fair treatment. With our success, we have also grown into an ...

Wegmans

Customer Service Manager

Williamsville, NY

$21.75 - $23.25/hr

R0280142 We're looking for entry-level leaders who are passionate and ready to collaborate, lead ... LiveWell Employee & Family program to support your emotional, work-life and financial wellness Our ...

Wegmans

Customer Service Manager

Niagara Falls, NY

$21.75 - $23.25/hr

R0281170 We're looking for entry-level leaders who are passionate and ready to collaborate, lead ... LiveWell Employee & Family program to support your emotional, work-life and financial wellness Our ...

Wegmans

Customer Service Manager

Blasdell, NY

$21.75 - $23.25/hr

R0281824 We're looking for entry-level leaders who are passionate and ready to collaborate, lead ... LiveWell Employee & Family program to support your emotional, work-life and financial wellness Our ...

Wegmans

Customer Service Manager

Amherst, NY

$21.75 - $23.25/hr

R0279670 We're looking for entry-level leaders who are passionate and ready to collaborate, lead ... LiveWell Employee & Family program to support your emotional, work-life and financial wellness Our ...

Wegmans

Customer Service Manager

Williamsville, NY · On-site

$21.75 - $23.25/hr

We're looking for entry-level leaders who are passionate and ready to collaborate, lead, and give ... LiveWell Employee & Family program to support your emotional, work-life and financial wellness Our ...

Wegmans

Customer Service Manager

Amherst, NY · On-site

$21.75 - $23.25/hr

We're looking for entry-level leaders who are passionate and ready to collaborate, lead, and give ... LiveWell Employee & Family program to support your emotional, work-life and financial wellness Our ...

Wegmans

Customer Service Manager

Niagara Falls, NY · On-site

$21.75 - $23.25/hr

We're looking for entry-level leaders who are passionate and ready to collaborate, lead, and give ... LiveWell Employee & Family program to support your emotional, work-life and financial wellness Our ...

Wegmans

Customer Service Manager

Blasdell, NY · On-site

$21.75 - $23.25/hr

We're looking for entry-level leaders who are passionate and ready to collaborate, lead, and give ... LiveWell Employee & Family program to support your emotional, work-life and financial wellness Our ...

84 Lumber Company

Entry Level Manager Trainee

Depew, NY · On-site

$45K - $50K/yr

The Manager Trainee is a full-time, entry-level position designed to prepare you for a leadership ... Sales and Customer Service : Support customers and drive sales in a retail store environment.

Continental Finance Company

Paralegal

Buffalo, NY · On-site

$22.60 - $27.40/hr

We are seeking an entry level Paralegal to join our Legal Operations team. We are seeking motivated ... customer support program and fair treatment. With our success, we have also grown into an ...

Lthc

Customer Care Advocate IA - Buffalo

Buffalo, NY · On-site

Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare ... High School diploma or equivalent, customer service experience preferred. * Entry level position.

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Entry Level Customer Support information

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How much do entry level customer support jobs pay per hour?

As of May 28, 2026, the average hourly pay for entry level customer support in Buffalo, NY is $20.28, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $22.60 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Customer Support representative, and why are they important?

To thrive as an Entry Level Customer Support representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and ticketing systems such as Zendesk or Salesforce is often required. Patience, active listening, and a positive attitude help you stand out when handling customer inquiries and resolving issues. These skills are essential for ensuring customer satisfaction, building loyalty, and maintaining a positive brand reputation.

What are some common challenges faced by entry level customer support representatives, and how can they effectively handle them?

Entry level customer support representatives often encounter challenges such as managing high call volumes, handling difficult or upset customers, and quickly learning a company’s products or services. To handle these situations effectively, it’s important to stay patient, listen actively, and follow established protocols for conflict resolution. Many companies provide comprehensive training and ongoing support, so taking advantage of these resources and seeking feedback from more experienced team members can help new representatives build confidence and improve their skills.

What are entry level customer support jobs?

Entry level customer support jobs are positions designed for individuals new to the field, where they assist customers by answering questions, resolving issues, and providing information about products or services. These roles often involve communication through phone, email, or chat, and require strong interpersonal and problem-solving skills. No prior experience is usually necessary, as training is provided on company policies and procedures. These positions are a good starting point for a career in customer service or related fields.

What is the difference between Entry Level Customer Support vs Customer Service Representative?

AspectEntry Level Customer SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; similar communication skills
Work EnvironmentCall centers, online chat, email supportCall centers, retail, online support
Employer & Industry UsageTech, retail, service industriesRetail, telecom, hospitality
Common Search & ComparisonYesYes

Both roles involve assisting customers and require strong communication skills. Entry Level Customer Support often emphasizes technical troubleshooting and online support, while Customer Service Representatives may work in retail or call centers handling inquiries and transactions. The roles are similar in credentials and work environment, making them frequently compared by job seekers.

What are the most commonly searched types of Customer Support jobs in Buffalo, NY? The most popular types of Customer Support jobs in Buffalo, NY are:
What are popular job titles related to Entry Level Customer Support jobs in Buffalo, NY? For Entry Level Customer Support jobs in Buffalo, NY, the most frequently searched job titles are:
What job categories do people searching Entry Level Customer Support jobs in Buffalo, NY look for? The top searched job categories for Entry Level Customer Support jobs in Buffalo, NY are:
What cities near Buffalo, NY are hiring for Entry Level Customer Support jobs? Cities near Buffalo, NY with the most Entry Level Customer Support job openings:
Entry Level Customer Support jobs near you
Infographic showing various Entry Level Customer Support job openings in Buffalo, NY as of May 2026, with employment types broken down into 1% As Needed, 67% Full Time, 29% Part Time, 1% Temporary, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $42,191 per year, or $20.3 per hour.

Planning Support Specialist

Xylem

Cheektowaga, NY • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Xylem rating

7.3

Company rating: 7.3 out of 10

Based on 83 frontline employees who took The Breakroom Quiz

298th of 511 rated manufacturers

Job description

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

THE ROLE: Xylem is seeking a Planning Support Specialist to support the Production Planning team by owning a defined set of administrative and coordination activities that are essential to daily manufacturing operations. This role focuses on essential planning support, including gathering, organizing, preparing, and distributing production paperwork to the shop floor. In addition, the Planning Support Specialist will assist with documenting and organizing standard work to help improve consistency and efficiency across the planning function. This is an entrylevel, hourly position well-suited for someone interested in supply chain, manufacturing, or operations who is looking to gain handson experience and grow their skill set over time.

CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

Planning & Paperwork Support

  • Print, gather, assemble, and prepare production paperwork and job packets required for shop floor execution
  • Sort, organize, and distribute production documents to the appropriate manufacturing areas
  • Ensure paperwork is accurate, complete, and delivered on time to support daily production activities
  • Maintain organized physical and digital files for planning and production documentation

Shop Floor Coordination

  • Serve as a point of contact between the Planning team and the shop floor for paperworkrelated needs
  • Deliver and retrieve documents from manufacturing areas as required
  • Communicate missing, unclear, or inconsistent information to planners for resolution

Standard Work & Process Support

  • Support planners in documenting standard work for recurring daytoday planning activities
  • Help organize planning procedures, task lists, and reference materials into a clear, usable structure
  • Maintain and update planning documentation as processes change
  • Assist with efforts to standardize planning workflows and improve consistency

General Planning Team Support

  • Provide coverage support for planners during vacations or absences, as appropriate
  • Assist with data gathering, system updates, reporting, or adhoc tasks under planner guidance
  • Support additional planningrelated work or projects as business needs evolve
  • Participate in continuous improvement activities focused on reducing nonvalueadded work

QUALIFICATIONS:

  • Bachelor's / associate's degree in supply chain, Business, Operations, Engineering, or a related field
  • Strong organizational skills and attention to detail
  • Ability to manage multiple tasks and meet daily deadlines
  • Willingness to take on a variety of tasks, including work that may not be clearly defined
  • Comfortable working in both office and manufacturing floor environments
  • Proficiency in Microsoft Office (Excel, Word, Outlook)

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation

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