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Entry Level Customer Support Jobs in Delaware (NOW HIRING)

IKO Industries, Ltd.

Sales Support Coordinator

Wilmington, DE · On-site

$20 - $27/hr

This is an entry-level position designed for an individual who is highly organized, detail-oriented ... Prepare material lists based on customer and sales representative requirements. * Prepare standard ...

IKO Industries, Inc

Sales Support Coordinator

Wilmington, DE · On-site

$20 - $27/hr

This is an entry-level position designed for an individual who is highly organized, detail-oriented ... Prepare material lists based on customer and sales representative requirements. * Prepare standard ...

Pace Marketing Inc.

Entry Level Marketing

Wilmington, DE · On-site

$41K - $50K/yr

Pace Marketing is seeking ambitious, energetic individuals to join our Entry Level Marketing team ... Provide knowledgeable answers and support to enhance customer satisfaction * Collaborate with ...

Fastenal Company

Customer Site Warehouse Support

Milford, DE · On-site

$15.50 - $18.25/hr

Customer Site Warehouse Support 205 Mullet Run St, Milford, DE 19963 DE005 Single Customer Store ... This is an entry-level position based out of our branch located at 205 Mullet Run St, Milford, DE ...

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All JobsCustomer Support JobsEntry Level Customer Support JobsEntry Level Customer Support Jobs in Delaware

Entry Level Customer Support information

What is an entry level customer support job?

Entry level customer support jobs are positions designed for individuals new to the field, where they assist customers by answering questions, resolving issues, and providing information about products or services. These roles often involve communication through phone, email, or chat, and require strong interpersonal and problem-solving skills. No prior experience is usually necessary, as training is provided on company policies and procedures. These positions are a good starting point for a career in customer service or related fields.

What are the key skills and qualifications needed to thrive as an entry level customer support representative?

To thrive as an Entry Level Customer Support representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and ticketing systems such as Zendesk or Salesforce is often required. Patience, active listening, and a positive attitude help you stand out when handling customer inquiries and resolving issues. These skills are essential for ensuring customer satisfaction, building loyalty, and maintaining a positive brand reputation.

What are some common challenges faced by entry level customer support representatives, and how can they effectively handle them?

Entry level customer support representatives often encounter challenges such as managing high call volumes, handling difficult or upset customers, and quickly learning a company’s products or services. To handle these situations effectively, it’s important to stay patient, listen actively, and follow established protocols for conflict resolution. Many companies provide comprehensive training and ongoing support, so taking advantage of these resources and seeking feedback from more experienced team members can help new representatives build confidence and improve their skills.

What is the difference between Entry Level Customer Support vs Customer Service Representative?

AspectEntry Level Customer SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; similar communication skills
Work EnvironmentCall centers, online chat, email supportCall centers, retail, online support
Employer & Industry UsageTech, retail, service industriesRetail, telecom, hospitality
Common Search & ComparisonYesYes

Both roles involve assisting customers and require strong communication skills. Entry Level Customer Support often emphasizes technical troubleshooting and online support, while Customer Service Representatives may work in retail or call centers handling inquiries and transactions. The roles are similar in credentials and work environment, making them frequently compared by job seekers.

What are the most commonly searched types of Customer Support jobs in Delaware?

The most popular types of Customer Support jobs in Delaware are:

What are popular job titles related to Entry Level Customer Support jobs in Delaware?

For Entry Level Customer Support jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Entry Level Customer Support jobs in Delaware look for?

The top searched job categories for Entry Level Customer Support jobs in Delaware are:

What cities in Delaware are hiring for Entry Level Customer Support jobs?

Cities in Delaware with the most Entry Level Customer Support job openings:

Entry Level Customer Support jobs near you
Infographic showing various Entry Level Customer Support job openings in Delaware as of August 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, 25% Hybrid, and 25% Remote job distribution.

Sales Support Coordinator

IKO Industries, Ltd.

Wilmington, DE • On-site

$20 - $27/hr

Full-time

Posted 9 days ago

Job description

IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built this company by hiring people who hold these values. People like you!
Job Description
Position Summary
The Sales Support Coordinator provides administrative, operational, and customer support to the Sales team to ensure quotes, orders, pricing, and customer requests are processed accurately and efficiently.
This position is responsible for preparing material lists and pricing quotes, reviewing pricing and order information prior to order release, and initiating invoice corrections when discrepancies are identified. The Sales Support Coordinator will work closely with Sales, Customer Service, Pricing, Finance, and other internal departments to resolve issues and provide timely support.
The position will utilize Salesforce for customer communication, email, case management, and sales-support activities; JD Edwards (JDE) for product and pricing information; and Microsoft Office, particularly Excel, for analysis, reporting, and data management.
This is an entry-level position designed for an individual who is highly organized, detail-oriented, comfortable working with numbers and systems, and interested in developing a career in Sales Support, Sales Operations, or Customer Service.
Essential Responsibilities
Quoting & Material List Support
  • Prepare material lists based on customer and sales representative requirements.
  • Prepare standard pricing quotes using information available in JD Edwards and established company pricing guidelines.
  • Ensure quotes contain accurate product descriptions, quantities, pricing, and other required information.
  • Review quote requests for completeness and follow up with Sales or other departments when additional information is required.
  • Maintain accurate records of quotes and related communications.
  • Assist Sales representatives with quote revisions and updates as requested.

Order & Pricing Review
  • Compare order pricing against established pricing, customer-specific pricing, quotes, contracts, or other applicable guidelines before releasing them for processing.
  • Communicate discrepancies to the appropriate Sales representative or internal department and assist with resolution.

Invoice & Billing Support
  • Review identified billing discrepancies and assist in determining the appropriate correction.
  • Coordinate with Sales, Customer Service, Finance, and other departments as necessary to resolve billing issues.
  • Maintain documentation related to invoice corrections and follow established approval procedures.
  • Monitor recurring billing issues and communicate trends to management.

Salesforce & Customer Support
  • Utilize Salesforce to manage customer emails, cases, requests, and related sales-support activities.
  • Respond to routine customer and Sales inquiries in a timely and professional manner.
  • Create, update, and maintain accurate case information and supporting documentation.
  • Follow up on open cases and requests to ensure timely resolution.

Data & Reporting
  • Utilize Microsoft Excel to organize, analyze, and report sales-support information.
  • Perform basic data analysis to identify discrepancies, trends, and opportunities for improvement.
  • Assist with preparing recurring reports and information requested by Sales Support or Sales Management.
  • Maintain accurate and organized electronic records.

Process Improvement
  • Provide feedback and suggestions for improving Sales Support processes.
  • Identify repetitive, inefficient, or error-prone processes and communicate opportunities for improvement.
  • Participate in process improvement projects as assigned.
  • Assist with testing and implementing changes to Sales Support procedures and systems.
  • Help document standard processes and procedures.
  • Share observations and ideas that could improve accuracy, efficiency, customer service, or the overall Sales Support experience.

Cross-Functional Support
  • Work collaboratively with Sales, Customer Service, Pricing, Finance, Operations, and other departments to resolve customer and order-related issues.
  • Assist Sales representatives with routine administrative and operational requests.
  • Serve as a reliable point of contact for Sales Support-related questions.
  • Develop an understanding of the company's products, pricing structure, order process, and customer requirements.
  • Perform other duties and special projects as assigned.

Benefits of Employment: IKO recognizes that its success is due to the strength of its employees. A primary goal of IKO is to promote individual employee's sense of accomplishment and contribution so that employees enjoy their association with IKO. The Company invests in its employees so that they are the most knowledgeable in the industry, and undertakes great efforts to nurture loyalty to, and teamwork at, IKO. We are pleased to offer competitive compensation, health care, a progressive and challenging workplace and a commitment to teamwork and integrity.
Diversity and Equal Opportunity Employment: IKO Industries Ltd. is an equal opportunity employer. We are committed to diversity and inclusion and are pleased to consider all qualified applicants for employment without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. IKO Industries Ltd. encourages and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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