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Entry Level Customer Success Manager Jobs in Virginia

Fraym

GEOINT Customer Success Manager

Arlington, VA · On-site

Translate Data Needs into Mission Success: You will work closely with customers, understanding ... Strong organizational and project management skills with sharp attention to detail. * Exposure and ...

Fraym

GEOINT Customer Success Manager

Arlington, VA · On-site +1

Translate Data Needs into Mission Success: You will work closely with customers, understanding ... Strong organizational and project management skills with sharp attention to detail. * Exposure and ...

OneArc

Customer Success Engineer

Mclean, VA · On-site

Requirements Management: Support the Project Manager in identifying and clarifying customer ... Ensure Customer Success: Build and maintain strong customer relationships, both remotely and in ...

OneArc

Customer Success Engineer

Mclean, VA

Requirements Management: Support the Project Manager in identifying and clarifying customer ... Ensure Customer Success: Build and maintain strong customer relationships, both remotely and in ...

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All JobsCustomer Success JobsEntry Level Customer Success Manager JobsEntry Level Customer Success Manager Jobs in Virginia

Entry Level Customer Success Manager information

See Virginia salary details

$32.2K

$82.4K

$138.8K

How much do entry level customer success manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for entry level customer success manager in Virginia is $82,352.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $98,200.00 per year, depending on experience, location, and employer.

What are some common challenges entry level customer success managers face when starting out, and how can they overcome them?

Entry Level Customer Success Managers often face challenges such as learning to manage multiple client accounts, understanding diverse customer needs, and navigating internal processes. Building strong relationships with both customers and cross-functional teams is key to success. New managers can overcome these challenges by proactively seeking mentorship, utilizing available customer success tools, and regularly communicating with both clients and internal stakeholders. Developing strong organizational and time management skills also helps in balancing the workload and ensuring customer satisfaction.

What is an entry level customer success manager?

An Entry Level Customer Success Manager is a professional who helps new and existing customers get the most value from a company's products or services. They typically handle onboarding, answer customer questions, and provide ongoing support to ensure customer satisfaction. Their goal is to build strong relationships with clients, address issues promptly, and help customers achieve their desired outcomes. This entry-level role is a great starting point for those interested in customer service and relationship management, often providing training and career growth opportunities.

What is the difference between Entry Level Customer Success Manager vs Customer Support Specialist?

AspectEntry Level Customer Success ManagerCustomer Support Specialist
Required CredentialsBachelor's degree often preferred; some certifications in customer success or CRM toolsHigh school diploma or equivalent; technical or product-specific training
Work EnvironmentProactive engagement with clients, managing accounts, and ensuring satisfactionReactive support, troubleshooting, and resolving customer issues
Employer & Industry UsageUsed in SaaS, tech, and service industries focusing on customer retentionCommon across retail, telecom, and tech sectors for technical support roles

While both roles involve customer interaction, an Entry Level Customer Success Manager focuses on proactive account management and customer retention, whereas a Customer Support Specialist primarily handles reactive troubleshooting and issue resolution. The CSM role often requires a broader understanding of customer needs and strategic engagement, making it more relationship-oriented.

What are the key skills and qualifications needed to thrive as an entry level customer success manager?

To thrive as an Entry Level Customer Success Manager, you need a foundation in customer relationship management, problem-solving, and a bachelor's degree in business or a related field is often preferred. Familiarity with CRM software like Salesforce or HubSpot and basic data analysis tools is typically required. Strong communication, active listening, and a proactive approach to customer needs set standout candidates apart. These skills are crucial to building client trust, ensuring customer satisfaction, and driving long-term business growth.

How to become an entry level customer success manager with no experience?

To become an entry-level customer success manager, focus on developing strong communication and problem-solving skills, and gain familiarity with customer relationship management (CRM) tools. Relevant experience can be gained through internships, volunteering, or entry-level roles in customer service, and obtaining certifications like Customer Success Manager (CSM) can enhance your qualifications.
What are the most commonly searched types of Customer Success Manager jobs in Virginia? The most popular types of Customer Success Manager jobs in Virginia are:
What are popular job titles related to Entry Level Customer Success Manager jobs in Virginia? For Entry Level Customer Success Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Entry Level Customer Success Manager jobs in Virginia look for? The top searched job categories for Entry Level Customer Success Manager jobs in Virginia are:
What cities in Virginia are hiring for Entry Level Customer Success Manager jobs? Cities in Virginia with the most Entry Level Customer Success Manager job openings:
Entry Level Customer Success Manager jobs near you
Infographic showing various Entry Level Customer Success Manager job openings in Virginia as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $82,352 per year, or $39.6 per hour.

Cloud Customer Success Manager

Booz Allen Hamilton, Inc.

Charlottesville, VA • On-site

$69K - $158K/yr

Full-time, Part-time

Medical, Life, Retirement, PTO

Re-posted 12 days ago

Booz Allen Hamilton rating

8.9

Company rating: 8.9 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

9th of 72 rated business consultants

Job description


Remote Work:
Hybrid
Job Number:
R0243177
Location:
Charlottesville,VA,US
Share job via:
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Additional Locations:
  • Alexandria, Virginia, USA

Cloud Customer Success Manager
The Opportunity:
As a digital transformation professional, you know that implementing improved digital initiatives with effective collaboration, communication, and problem solving that is crucial for your client's future. You're eager to apply your DoW experience and cloud knowledge to help our Army customers navigate their way into the cloud. We're looking for someone like you to help organizations solve their traditional business challenges with new digital strategies and solutions.
As a digital transformation specialist on our team, you'll be trusted to work with customer teams to guide them from their on premises environments to our secure cloud. Using our customer processes, you'll work closely with key stakeholders and other technical professionals ensure our customer's success.
Join us. The world can't wait.
You Have:
  • 2+ years of experience with performing contract support with government agencies, including the DoD
  • 2+ years of experience with AWS and Azure cloud technologies concepts, best practices, and client solutions
  • Experience with Agile Framework Methodologies and tools, such as Atlassian Suite products
  • Experience serving as a primary contact for customers, managing their journey from onboarding through renewal and advocacy
  • Experience with case management such as managing customer escalations and coordinating cross-functional resolutions
  • Experience with facilitating scope, requirements, prioritization, and business process meetings with project stakeholders, including presenting epic and task prioritization and grooming, refining product backlog, and planning product deliverables
  • Experience with developing documents for IT applications, system specifications, and functional technical documentation according to existing standards and methodologies with minimal guidance to drive, schedule, and execute efforts for new solutions, features, integrations, deployments, and operations
  • Ability to drive and execute analyst tasks based on customer use cases, dependencies, and priorities
  • TS/SCI clearance
  • Bachelor's degree

Nice If You Have:
  • Experience with DoD or Army organizations
  • Experience with case management technologies, such as ServiceNow
  • Experience with cloud migration of IT systems or digital transformation
  • Knowledge of cyber security concepts and DoD Risk Management Framework (RMF)
  • Bachelor's degree in Business, Information Technology, or a related field
  • AWS Cloud Practitioner or Azure AZ900 certifications a plus
  • Professional Scrum Master (PSM), Agile Practitioner, or Agile Project Delivery Management (APM) Certification

Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $69,400.00 to $158,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.
Identity Statement
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Candidate AI Usage Policy
AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.
Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.
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About Booz Allen Hamilton

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Booz Allen Hamilton is a leading provider of management and technology consulting services to the US government in defense, intelligence, and civil markets. Headquartered in McLean, Virginia, the firm also serves major corporations, institutions, and not-for-profit organizations. Founded in 1914 by Edwin G. Booz, the company has a long-standing tradition of helping clients achieve success by delivering a wide range of consulting services that include strategic planning, human capital and learning, communication, systems development, and others. The company's mission is to empower people to change the world, and it has a reputation for maintaining the highest standards of integrity and-excellence.

Industry

It services

Company size

10,000+ Employees

Headquarters location

McLean, VA, US

Year founded

1914

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