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Entry Level Customer Success Manager Remote Jobs in Milwaukee, WI

ECP

Customer Success Manager

Milwaukee, WI · Remote

Our team is based in Milwaukee, but we are open to this position being fully remote. * Drive ... success check-ins and outreach campaigns to ensure customers fully leverage key modules-CRM, eMAR ...

Workiva

Spring 2027 Intern - Customer Success

Racine, WI · On-site +1

$21/hr

Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

Dr. Comfort

Sales Territory Manager (Remote)

Mequon, WI · Remote

Partner with customer care and sales support to elevate the customer experience. * Share provider ... Bachelor's degree preferred. * 2+ years of sales experience with a track record of success. * Valid ...

Nexera

Entry Level Remote Sales Role

Milwaukee, WI · Remote

$1.5K - $5.3K/wk

Year 5+: Lead a team, create passive income, work on your schedule Most of our managers and team ... Any customer-facing role -- retail, hospitality, food service, tutoring * Student athletes or ...

Everlight Solar

Human Resources Assistant

Milwaukee, WI · Remote

$30K - $40K/yr

This is a FULLY REMOTE, full-time, entry level position. Must own a Mac computer and be fluent with ... We value teamwork, quality, innovation, and customer success. Our ideal candidate is self-motivated ...

Directive

B2B Marketing Manager(Remote US)

Milwaukee, WI · Remote

$80K - $85K/yr

... our customers here at Directive. In this role, you will directly work with no more than seven ... Own the success of SMB clients, across channels * Handle client relationships with poise ...

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Entry Level Customer Success Manager Remote information

See Milwaukee, WI salary details

$32K

$81.8K

$137.9K

How much do entry level customer success manager remote jobs pay per year?

As of Sep 7, 2026, the average yearly pay for entry level customer success manager remote in Milwaukee, WI is $81,838.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,600.00 and $97,500.00 per year, depending on experience, location, and employer.

What is an entry level customer success manager remote?

An Entry Level Customer Success Manager (Remote) is a professional who helps new and existing clients get the most value from a company's products or services, working from a location outside the company's offices. They focus on building relationships, answering customer questions, resolving issues, and ensuring customer satisfaction. In an entry-level role, they often receive training and support to develop their skills in customer communication, problem-solving, and product knowledge. Their goal is to help customers achieve success with the product, which in turn supports customer retention and company growth.

What are the key skills and qualifications needed to thrive as an entry level customer success manager remote, and why are they important?

To thrive as an Entry Level Customer Success Manager (Remote), you generally need strong communication skills, a customer-focused mindset, and a bachelor’s degree or equivalent experience. Familiarity with CRM tools like Salesforce or HubSpot, as well as ticketing systems and basic data analysis, is often required. Exceptional problem-solving, active listening, and time management abilities help you build rapport and effectively address client needs in a remote environment. These skills ensure customer satisfaction, retention, and smooth collaboration with internal teams, which are critical to the organization's long-term success.

What are some typical challenges faced by entry level remote customer success managers, and how can they be addressed?

Entry-level remote Customer Success Managers often face challenges such as building strong client relationships without in-person meetings and managing effective communication across digital channels. To overcome these obstacles, it's important to be proactive in reaching out to customers, utilize collaboration tools efficiently, and schedule regular check-ins to foster engagement. Additionally, working closely with internal teams like sales and support can help you address client needs more effectively and ensure a smooth customer journey.

What is the difference between Entry Level Customer Success Manager Remote vs Customer Support Specialist Remote?

AspectEntry Level Customer Success Manager RemoteCustomer Support Specialist Remote
Primary RoleBuilds long-term customer relationships, ensures product adoption, and promotes customer retentionProvides technical or product assistance, resolves customer issues, and offers support
Required SkillsCommunication, relationship management, basic product knowledgeTechnical troubleshooting, communication, problem-solving
Work EnvironmentRemote, collaborative with sales and success teamsRemote, often focused on individual support tasks
Common CertificationsCustomer success or relationship management certifications (optional)Technical support or help desk certifications (optional)

While both roles are remote and involve customer interaction, the Entry Level Customer Success Manager focuses on fostering ongoing relationships and ensuring customer success, whereas the Customer Support Specialist primarily handles technical issues and immediate support needs. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are the most commonly searched types of Customer Success Manager Remote jobs in Milwaukee, WI?

The most popular types of Customer Success Manager Remote jobs in Milwaukee, WI are:

What are popular job titles related to Entry Level Customer Success Manager Remote jobs in Milwaukee, WI?

For Entry Level Customer Success Manager Remote jobs in Milwaukee, WI, the most frequently searched job titles are:

What job categories do people searching Entry Level Customer Success Manager Remote jobs in Milwaukee, WI look for?

The top searched job categories for Entry Level Customer Success Manager Remote jobs in Milwaukee, WI are:

What cities near Milwaukee, WI are hiring for Entry Level Customer Success Manager Remote jobs?

Cities near Milwaukee, WI with the most Entry Level Customer Success Manager Remote job openings:

Entry Level Customer Success Manager Remote jobs near you
Infographic showing various Entry Level Customer Success Manager Remote job openings in Milwaukee, WI as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $81,838 per year, or $39.3 per hour.

Customer Success Manager

ECP

Milwaukee, WI • Remote

Full-time

Posted 26 days ago

Job description

ECP is a market-leading SaaS solution that enables senior living communities to better care for their residents. ECP is used in over 8,500 communities around the world. We're looking to further expand by increasing the number of customers that use our software and increasing the scope of how we serve our customers by developing and releasing new products. Senior living is deeply underpenetrated with software, and ECP is one of the industry's largest and fastest-growing software companies. Our mission is to build world-class software that improves the quality of life for seniors and improves clinical, business, compliance, and operational performance for our customers.

We are looking for a solutions-oriented Customer Success Manager to join our team. You'll be the voice and main point of continuous value for our customers. You'll proactively engage users to maximize product adoption, identify growth opportunities, track the health of customer accounts, and forge strong customer relationships. You'll build trusted relationships with customers by proactively monitoring engagement, identifying opportunities to improve adoption and outcomes, and helping customers navigate challenges before they become barriers to success. From billing questions and process issues to product guidance and account concerns, you'll act as a reliable point of contact who helps customers feel supported, informed, and confident in their partnership with us. Success in this role requires a balance of empathy, communication, organization, and problem-solving. You'll collaborate cross-functionally to advocate for customer needs, improve the customer experience, and contribute to scalable processes that strengthen long-term customer satisfaction and retention.

We're seeking a champion who aims to maximize lifetime value, nurture active partnerships, and shape how we deliver value at scale. This is a chance to build systems, influence cross-functional strategies, and see real impact on thousands of customer' lives.

Our team is based in Milwaukee, but we are open to this position being fully remote.

  • Drive Customer Value: Schedule success check-ins and outreach campaigns to ensure customers fully leverage key modules-CRM, eMAR, EHR, Billing, Move-Ins.
  • Partner and communicate cross-functionally with internal teams to ensure world-class experiences for our customers throughout their lifecycle
  • Momentum Management: Catalyze usage during adoption dips-analyze data, diagnose friction, and coordinate solutions
  • Serve as a product expert, guiding customers on best practices and helping them leverage ECP features to overcome challenges
  • Issue Resolution: Respond swiftly to pricing queries, churn flags, and support escalations, turning challenges into constructive conversations
  • Playbook Development: Build and evolve outreach sequences, adoption frameworks, negotiation scripts, objection-handling guides, and retention flows
  • Ensure that all customers derive maximum value from their investment with ECP, leveraging success plans to demonstrate ROI
  • Strategically guide clients on how our tools and partnership can impact their business to secure their top initiatives
  • Customer Advocacy: Collect feedback, spotlight success stories, and facilitate case studies to amplify customer voice
  • Take client satisfaction to the next level by acting as your clients' internal advocate
  • Be an exceptional communicator not only towards the customer, but internally too, to appropriately manage customer concerns and needs

Requirements

  • Experience in SaaS Success/Inside Sales: 2-5 years in roles like CSM, SDR, retention, or customer growth-especially in high-volume outreach environments.
  • Bachelor's degree required
  • Proactive mindset: Comfortable cold outreach-calls, emails, demos-with a track record of converting conversations into outcomes
  • Analytical edge: Familiarity with CRM/reporting tools-Salesforce, Gainsight, HubSpot, or Excel/SQL-to monitor patterns and derive insights. Strong at asking good questions, active listening, and navigating sensitive discussions (billing, churn, pricing)
  • Independent & structured: A self-starter who thrives in building processes and working without micromanagement
  • Belief in cross-functional teamwork with Sales, Product, Support, and Marketing to drive customer success. 
  • Bonus: Hands-on with SaaS onboarding, value realization, retention campaigns, or renewals management. 
  • Solution-oriented attitude, attention to detail, resourcefulness, and a strong ability to multitask
  • Superior internal/external customer service and strong collaboration skills
  • Early adopter of tools to streamline workflows
  • Ability to craft written and visual materials in alignment with company brand guidelines and tone
  • Proven problem-solving abilities and a solutions-oriented mindset
  • Enthusiasm for healthcare, especially senior healthcare or healthcare for those with intellectual and developmental disabilities

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