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Customer Success Training Program Jobs in Milwaukee, WI

Milwaukee Tool

Customer Success Manager

Brookfield, WI · On-site

Milwaukee Tool is seeking a Customer Success Manager to own relationships with assigned ONE-KEY ... Experience building customer-facing training content, internal playbooks, adoption programs, or ...

TEKsystems

Training Program Coordinator

Waukesha, WI

$80K - $88K/yr

About the Opportunity Our customer is seeking an experienced Training Program Coordinator to ... Chance to directly impact employee development and organizational success * Work alongside a ...

TEKsystems

Training Program Coordinator

Waukesha, WI · On-site

$80K - $88K/yr

About the Opportunity Our customer is seeking an experienced Training Program Coordinator to ... Chance to directly impact employee development and organizational success * Work alongside a ...

TEKsystems

Training Program Coordinator

Waukesha, WI

$80K - $88K/yr

About the Opportunity Our customer is seeking an experienced Training Program Coordinator to ... Chance to directly impact employee development and organizational success * Work alongside a ...

Jimmy John's

Manager in Training Program

Milwaukee, WI

$35K - $45K/yr

During the training program, you will learn all aspects of store operation to ensure successful execution of fast, accurate sandwiches and world class customer service while maintaining a clean ...

Aldi

Retail Management Training Program

Germantown, WI

$99K/yr

... outstanding customer service and creating a positive work environment for your team. You will ... Join ALDI and benefit from comprehensive training and a supportive culture that empowers you to ...

Clarios

VP Customer Success- US/CAN

Milwaukee, WI · On-site

$136K - $174K/yr

This role goes beyond traditional customer success, combining strategic account leadership ... Parental and caregiver leave programs * All the usual benefits such as paid time off, flexible ...

SoftwareOne

Partner Success Manager

Milwaukee, WI

... programs. * 5% for potential occasional travel to visit customers or internal meetings. What we ... Success Criteria * Time-to-First-Transaction: Accelerate partner activation * Attaining high CSAT ...

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All JobsCustomer Success Training Program JobsCustomer Success Training Program Jobs in Milwaukee, WI

Customer Success Training Program information

See Milwaukee, WI salary details

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How much do customer success training program jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for customer success training program in Milwaukee, WI is $23.86, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $24.86 per hour, depending on experience, location, and employer.

What is the difference between Customer Success Training Program vs Customer Support Specialist?

AspectCustomer Success Training ProgramCustomer Support Specialist
CredentialsOften includes certifications in customer success, communication, and product knowledgeTypically requires technical or product-specific knowledge, sometimes certifications in support tools
Work EnvironmentFocuses on proactive customer engagement, onboarding, and retention strategiesPrimarily reactive, handling customer inquiries and troubleshooting
Industry UsageUsed in SaaS, tech, and service industries to train staff for customer success rolesCommon in tech, retail, and service sectors for frontline support

The Customer Success Training Program prepares individuals for proactive customer engagement and retention roles, emphasizing strategic relationship management. In contrast, Customer Support Specialists focus on reactive problem-solving and technical support. Both roles are vital but serve different functions within customer service and success teams.

What are some common challenges faced during a Customer Success Training Program and how can participants effectively overcome them?

Participants in a Customer Success Training Program often face challenges such as adapting to rapidly changing customer expectations, mastering a variety of customer relationship management tools, and balancing proactive engagement with reactive support. To overcome these challenges, trainees should actively participate in hands-on learning modules, seek feedback from mentors or peers, and stay updated on best practices in customer success. Embracing a growth mindset and leveraging collaboration with team members also helps in building confidence and competence throughout the training process.

What are the key skills and qualifications needed to thrive in a Customer Success Training Program, and why are they important?

To thrive in a Customer Success Training Program, candidates generally need strong communication skills, a customer-centric mindset, and a foundational understanding of customer relationship management. Familiarity with CRM platforms like Salesforce, customer support ticketing systems, and occasionally certifications in customer success or SaaS platforms are beneficial. Exceptional problem-solving, empathy, and teamwork skills help individuals stand out in this field. These abilities are crucial for building long-term customer relationships, ensuring client satisfaction, and driving product adoption and retention.

What is a Customer Success Training Program?

A Customer Success Training Program is a structured learning initiative designed to teach employees the skills and knowledge needed to help customers achieve their desired outcomes with a company's products or services. These programs typically cover areas such as onboarding, product expertise, communication, relationship building, and issue resolution. The goal is to empower customer success teams to proactively support clients, increase satisfaction, and drive retention. Training may be delivered in-person, online, or through blended learning approaches, and is often tailored to specific company goals or customer segments.
What are popular job titles related to Customer Success Training Program jobs in Milwaukee, WI? For Customer Success Training Program jobs in Milwaukee, WI, the most frequently searched job titles are:
What job categories do people searching Customer Success Training Program jobs in Milwaukee, WI look for? The top searched job categories for Customer Success Training Program jobs in Milwaukee, WI are:
Customer Success Training Program jobs near you
Customer Success Manager

Customer Success Manager

Milwaukee Tool

Brookfield, WI • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 21 days ago

Job description

Job Description:
Milwaukee Tool is seeking a Customer Success Manager to own relationships with assigned ONE-KEY customers and help them turn connected technology into measurable business outcomes. This role is the customer advocate, adoption strategist, and internal quarterback responsible for helping customers onboard successfully, expand usage, resolve roadblocks, and see ongoing value from ONE-KEY.
The ideal candidate combines strong customer communication, technical curiosity, construction workflow knowledge, and the ability to manage multiple stakeholders across field teams, administrators, business leaders, and internal Milwaukee Tool partners.
You'll be DISRUPTIVE through these duties and responsibilities:
  • Own onboarding, adoption, and ongoing success planning for assigned ONE-KEY customers, ensuring customers move from setup to confident, repeatable usage as quickly as possible.
  • Build customer success plans that connect customer goals, construction workflows, ONE-KEY capabilities, measurable outcomes, and clear next steps across the account lifecycle.
  • Conduct onboarding calls, product tours, training sessions, customer demos, jobsite visits, success reviews, and executive business reviews for stakeholders at multiple levels.
  • Serve as a ONE-KEY subject matter expert, helping customers solve challenges around tool and equipment visibility, jobsite operations, project coordination, asset management, and collaboration.
  • Monitor account health using usage patterns, customer feedback, support trends, adoption milestones, and stakeholder engagement to identify risk and take proactive action.
  • Lead mitigation plans for at-risk accounts or high-priority customer situations, coordinating the right internal resources until issues are resolved and the customer is back on track.
  • Partner closely with Sales, Customer Support, ATS, Jobsite Solutions, Product Management, Marketing, and Finance to deliver a consistent customer experience and support account growth.
  • Identify expansion signals, reference opportunities, customer success stories, testimonials, and referrals where ONE-KEY is creating clear value for the customer.
  • Create and improve scalable playbooks, best practices, training resources, customer education materials, and internal processes that help the broader team deliver a stronger customer experience.
  • Capture Voice of Customer insights and share actionable recommendations with Product, Marketing, Sales, and Support to improve the user experience, product capabilities, and customer engagement process.
  • Represent ONE-KEY at trade shows, customer events, product demonstrations, and field engagements that increase awareness, strengthen relationships, and drive adoption.

The TOOLS you'll bring with you:
  • Bachelor's degree or equivalent practical experience preferred.
  • 3-5+ years of experience in Customer Success, Account Management, SaaS implementation, technical sales, customer support, construction technology, or another customer-facing B2B role.
  • Experience managing customer relationships across multiple stakeholder levels, from field users and administrators to senior leaders and executive sponsors.
  • Strong understanding of construction operations, contractor workflows, tool and equipment management, jobsite coordination, or industrial customer business models.
  • High technical aptitude with mobile apps, cloud software, SaaS platforms, IoT technology, connected devices, CRM tools, and customer success tools.
  • Ability to translate technical product capabilities into practical customer outcomes, workflow improvements, and value stories.
  • Strong communication skills with the confidence to lead demos, trainings, onboarding sessions, customer reviews, and difficult customer conversations.
  • Proven ability to identify risk, de-escalate issues, prioritize competing account needs, and coordinate cross-functional teams.
  • Self-motivated, high-energy, team-first mindset with the ability to succeed in a fast-paced, evolving environment.
  • Willingness to travel up to 50% for customer meetings, jobsite visits, internal meetings, trade shows, and product demonstrations.

Other TOOLS we prefer you to have:
  • Experience in construction technology, field operations, project management, implementation, customer education, enterprise SaaS, or connected hardware/software solutions.
  • Familiarity with construction software or field technology such as tool tracking, asset management, project management, BIM, reality capture, telematics, or connected jobsite workflows.
  • Experience using Salesforce or a similar CRM, customer success platform, help desk system, knowledge base, or product analytics tool.
  • Experience building customer-facing training content, internal playbooks, adoption programs, or Voice of Customer feedback loops.

We provide these great perks and benefits:
  • Robust health, dental and vision insurance plans
  • Generous 401 (K) savings plan
  • Education assistance
  • And many more, check out our benefits site HERE.

Milwaukee Tool is an equal opportunity employer.

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