We are looking for a Customer Service Representative to join a growing team. This contract-to-permanent opportunity is ideal for someone who enjoys helping customers, communicating clearly, and working in a fast-paced call center setting. In this permanent, entry-level role, you will support clients by handling service inquiries, documenting interactions accurately, and contributing to a positive customer experience. The position offers the chance to build foundational customer service skills while working with a company that supports businesses nationwide through digital tax compliance solutions.
Responsibilities:
• Respond to incoming customer calls and provide timely, attentive assistance with service-related questions and concerns.
• Record client interactions thoroughly by creating and updating cases within the case management system.
• Track daily activity to support productivity goals and help identify performance trends and improvement opportunities.
• Make outbound calls when additional follow-up is needed to resolve more involved customer issues.
• Assist with team-driven initiatives such as testing activities and customer support projects as assigned by leadership.
• Adjust quickly to updated procedures, service guidelines, and policy changes in a dynamic work environment.
• Maintain accurate communication and deliver a high level of care during each customer interaction.
• Support a collaborative onsite call center environment while meeting attendance and scheduling expectations, including occasional overtime during peak periods.• High school diploma or equivalent required.
• Previous customer service experience in a fast-paced setting is preferred; entry-level candidates with strong communication skills are encouraged to apply.
• Ability to manage inbound calls efficiently while maintaining professionalism and empathy.
• Strong written and verbal communication skills with close attention to detail.
• Comfortable using computers, internet-based tools, and Microsoft Excel.
• Able to prioritize tasks, handle multiple responsibilities, and stay composed in high-pressure situations.
• Capable of working independently while also contributing to team objectives.
• Reliable attendance, punctuality, and the ability to protect confidential information are essential.