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Entry Level Customer Service Jobs in Illinois (NOW HIRING)

Mach 1 Stores

Customer service Associate

Marion, IL · On-site

$15 - $15.50/hr

For our entry-level customer service associates, there are AM, PM, and Overnight shifts available. The hourly wage starts at $15.00, with a 25 cent pay increase in each quarter FOR AT LEAST A YEAR or ...

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Entry Level Customer Service information

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How much do entry level customer service jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for entry level customer service in Illinois is $18.21, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $20.29 per hour, depending on experience, location, and employer.

What is an entry level customer service?

An Entry Level Customer Service job involves assisting customers with inquiries, complaints, and product or service information. Responsibilities typically include answering phone calls, responding to emails or chats, processing orders, and troubleshooting basic issues. This role requires strong communication, problem-solving, and interpersonal skills. Employers may provide on-the-job training, making it a great starting point for those new to customer service or the workforce.

What are the key skills and qualifications needed to thrive in entry level customer service?

To thrive as an Entry Level Customer Service professional, basic computer literacy, strong verbal and written communication skills, and a high school diploma or equivalent are typically required. Familiarity with customer relationship management (CRM) software, phone systems, and email platforms is often beneficial. Patience, problem-solving, and a customer-oriented attitude are standout soft skills for this position. These abilities are important because they enable you to effectively resolve customer inquiries, ensure satisfaction, and contribute to a positive team environment.

What are typical career advancement opportunities for entry level customer service employees?

Starting as an Entry Level Customer Service representative can open various pathways for career advancement within a company. Many organizations offer clear growth tracks to senior customer service roles, team lead, supervisor, or specialized support positions such as technical support or account management. As you develop your communication and problem-solving skills, you may also have the chance to transition into related fields like sales, training, or quality assurance. Demonstrating initiative, reliability, and a strong understanding of company products and processes can help you progress more quickly in your career.

What are the most commonly searched types of Customer Service jobs in Illinois?

The most popular types of Customer Service jobs in Illinois are:

What are popular job titles related to Entry Level Customer Service jobs in Illinois?

For Entry Level Customer Service jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Entry Level Customer Service jobs in Illinois look for?

The top searched job categories for Entry Level Customer Service jobs in Illinois are:

What cities in Illinois are hiring for Entry Level Customer Service jobs?

Cities in Illinois with the most Entry Level Customer Service job openings:

Entry Level Customer Service jobs near you
Infographic showing various Entry Level Customer Service job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,886 per year, or $18.2 per hour.

Entry Level Customer Service Agent

Setup Winks

Chicago, IL • On-site

Full-time

Medical, Dental, Vision, PTO

Re-posted 4 days ago

Job description

Description

Job Title: Entry-Level Customer Service Assistant

Location: Chicago, IL
Position Type: Full-Time

We are seeking a friendly, detail-oriented Customer Service Assistant to join our team. As a Customer Service Assistant, you will serve as the first point of contact for customers, assisting them with inquiries, providing information, and resolving issues. This role is an excellent opportunity for someone looking to start their career in customer service, develop professional skills, and make a positive impact.

Key Responsibilities
  • Respond to Inquiries: Assist customers through phone, email, and chat, addressing questions and providing accurate information.
  • Issue Resolution: Handle customer issues, complaints, and returns with patience and professionalism, ensuring a positive experience.
  • Order Processing: Help customers with order placement, status updates, and tracking information.
  • Product Knowledge: Stay updated on company products and services to provide informed assistance.
  • Follow-Up: Conduct follow-up communications to ensure customer satisfaction.
  • Team Collaboration: Work closely with other departments to resolve complex issues and ensure a smooth customer journey.

Skills, Knowledge and Expertise
  • Education: High school diploma or equivalent; some college preferred.
  • Communication Skills: Strong verbal and written communication skills.
  • Problem-Solving: Ability to stay calm, listen actively, and handle difficult situations with empathy and efficiency.
  • Attention to Detail: Accurate data entry and ability to multitask.
  • Tech-Savvy: Basic proficiency with computers and willingness to learn CRM systems.

Benefits
  • Health, dental, and vision insurance.
  • Paid vacation and sick leave.
  • Opportunities for career advancement and personal development.
  • Collaborative and friendly work environment.