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Entry Level Customer Service Jobs in Illinois (NOW HIRING)

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How much do entry level customer service jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for entry level customer service in Illinois is $18.21, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $20.29 per hour, depending on experience, location, and employer.

What is an entry level customer service?

An Entry Level Customer Service job involves assisting customers with inquiries, complaints, and product or service information. Responsibilities typically include answering phone calls, responding to emails or chats, processing orders, and troubleshooting basic issues. This role requires strong communication, problem-solving, and interpersonal skills. Employers may provide on-the-job training, making it a great starting point for those new to customer service or the workforce.

What are the key skills and qualifications needed to thrive in entry level customer service?

To thrive as an Entry Level Customer Service professional, basic computer literacy, strong verbal and written communication skills, and a high school diploma or equivalent are typically required. Familiarity with customer relationship management (CRM) software, phone systems, and email platforms is often beneficial. Patience, problem-solving, and a customer-oriented attitude are standout soft skills for this position. These abilities are important because they enable you to effectively resolve customer inquiries, ensure satisfaction, and contribute to a positive team environment.

What are typical career advancement opportunities for entry level customer service employees?

Starting as an Entry Level Customer Service representative can open various pathways for career advancement within a company. Many organizations offer clear growth tracks to senior customer service roles, team lead, supervisor, or specialized support positions such as technical support or account management. As you develop your communication and problem-solving skills, you may also have the chance to transition into related fields like sales, training, or quality assurance. Demonstrating initiative, reliability, and a strong understanding of company products and processes can help you progress more quickly in your career.

What are the most commonly searched types of Customer Service jobs in Illinois?

The most popular types of Customer Service jobs in Illinois are:

What are popular job titles related to Entry Level Customer Service jobs in Illinois?

For Entry Level Customer Service jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Entry Level Customer Service jobs in Illinois look for?

The top searched job categories for Entry Level Customer Service jobs in Illinois are:

What cities in Illinois are hiring for Entry Level Customer Service jobs?

Cities in Illinois with the most Entry Level Customer Service job openings:

Entry Level Customer Service jobs near you
Infographic showing various Entry Level Customer Service job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,886 per year, or $18.2 per hour.

Cashier / Customer Service Associate - Lawrenceville

Mach 1 Stores

Lawrenceville, IL • On-site

$15 - $15.50/hr

Part-time

Medical, Retirement, PTO

Re-posted 26 days ago

Job description

GET PAID EVERY WEEK
15.00-15.50 PER HOUR
25 CENT PAY INCREASE EVERY 3 MONTHS for the first year
Mach 1 Stores of Lawrenceville, Illinois is looking to hire an Entry-Level Customer Service Associate to greet customers and efficiently handle our store's operational duties. Are you a customer service rockstar and cashier master looking for a positive environment? Do you like to be where the action is? Would you like to work at a favorite stop in your community? Are you looking for a job with a flexible schedule? If yes, keep reading!
For our entry-level customer service associates, there are AM, PM, and Overnight shifts available. The hourly wage starts at $15.00, with double time pay for holidays. We also offer health insurance, vacation time (even for part-time employees), shift differential, a 401(k) option, and employee discount program for fountain drinks/coffee and car washes. Additionally, we provide complete side-by-side training with the manager to ensure your success. If this sounds like the right convenience store opportunity for you, apply today!
ABOUT MACH 1 STORES
Known for our friendly staff, stocked merchandise, and cleanliness, family-owned Mach 1 Stores is the go-to convenience store. Our success and reputation are only possible through the dedication of our valued employees. Our staff is our best asset! We offer competitive pay, great benefits, and perks, as well a positive work environment comprised of encouragement, hands-on training, a tight-knit team, and an open-door policy.
QUALIFICATIONS
  • Must be 21 years of age
  • Able to lift periodically
  • Cashier / cash handling skills
  • Can walk/stand for shift duration
  • Able and willing to work weekends and holidays

Any cashier or convenience store experience is a plus, but not required. We will train the right person! Are you friendly? Do you have excellent interpersonal skills? Are you reliable and trustworthy? Are you self-motivated and able to work independently? If so, then you might just be perfect for this customer service position at our convenience store!
READY TO JOIN OUR CONVENIENCE STORE TEAM?
We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this Entry-Level Customer Service Associate position at one of our convenience stores, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
Location: Lawrenceville, Illinois
Background Screen Required

Apply