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Entry Level Customer Service Representatives Jobs in Raleigh, NC

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Entry Level Customer Service Representatives information

See Raleigh, NC salary details

$9

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How much do entry level customer service representatives jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for entry level customer service representatives in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What are some common challenges faced by Entry Level Customer Service Representatives and how can they be managed?

Entry Level Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and quickly learning product or service details. To manage these, it's helpful to actively listen, remain calm under pressure, and make use of available training and resources. Support from experienced team members and supervisors can also make a significant difference, and most companies offer ongoing coaching to help representatives build confidence and improve their problem-solving skills over time.

What is the difference between Entry Level Customer Service Representatives vs Customer Support Specialists?

AspectEntry Level Customer Service RepresentativesCustomer Support Specialists
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma; some roles may prefer certifications in customer service or related fields
Work EnvironmentCall centers, retail, or office settingsCall centers, technical support centers, or online support platforms
Employer & Industry UsageRetail, telecommunications, hospitality, and service industriesTechnology, software, and technical product companies
Common Search & Comparison IntentUnderstanding entry-level roles in customer serviceLooking for specialized support roles or technical customer service

Entry Level Customer Service Representatives typically handle general customer inquiries in various industries, focusing on basic support and communication skills. Customer Support Specialists often provide more technical or specialized assistance, especially in tech-related fields. Both roles require strong communication skills, but Customer Support Specialists may need additional technical knowledge or certifications.

What are the key skills and qualifications needed to thrive as an Entry Level Customer Service Representative, and why are they important?

To thrive as an Entry Level Customer Service Representative, you need strong communication skills, basic problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and telephone systems is commonly required. Patience, active listening, and a positive attitude help you stand out in delivering excellent customer experiences. These skills and qualities are crucial for effectively resolving customer issues, maintaining satisfaction, and supporting company reputation.

What are Entry Level Customer Service Representatives?

Entry Level Customer Service Representatives are professionals who assist customers by answering questions, resolving issues, and providing information about a company's products or services. They typically interact with customers via phone, email, chat, or in person, ensuring a positive customer experience. This role is often the starting point for a career in customer service, requiring strong communication skills, patience, and the ability to handle various customer concerns. Entry-level representatives usually receive training to familiarize themselves with the company's policies and procedures. While previous experience may not be required, a friendly attitude and a willingness to help are essential.
What are popular job titles related to Entry Level Customer Service Representatives jobs in Raleigh, NC? For Entry Level Customer Service Representatives jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Entry Level Customer Service Representatives jobs in Raleigh, NC look for? The top searched job categories for Entry Level Customer Service Representatives jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Entry Level Customer Service Representatives jobs? Cities near Raleigh, NC with the most Entry Level Customer Service Representatives job openings:
Entry Level Customer Service Representatives jobs near you

Customer Service Representative | Technical Support

Customer Operations

Morrisville, NC

Full-time

Posted 10 days ago

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Are you a tech-savvy problem solver? Do you have the patience to help customers and a knack for providing friendly service? Are you great at multitasking and communicating? Then working as a professional Customer Service Representative at Spectrum may be right for you.


As a Customer Service Representative with a focus on Video Repair, you will use your communication and problem-solving skills to nurture and maintain relationships with customers who are subscribed to our high-quality cable and video products. Every day, your work will strengthen connections between Spectrum and our customers.

WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST

  • Learning about our core TV products, services, and billing processes to provide knowledgeable and timely customer service
  • Representing a Fortune 100 company and being the voice of Spectrum
  • Troubleshooting and resolving technical issues related to cable and video services
  • Interacting with customers through inbound phone calls to resolve a variety of topics, including billing questions, account updates, subscriber challenges, and more
  • Resolving TV inquiries while creating best-in-class customer experiences
  • Working in an open, friendly environment with a supportive, energetic team
     

We’re a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you will find yourself in the office answering calls, resolving issues, navigating computer systems, and learning a lot about our business. If you enjoy talking to people and fast-paced work, you’ll thrive inside our customer service environment.


WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications

  • Education: High school diploma or equivalent
  • Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
  • Language: Ability to read, write, speak and understand English

Preferred Qualifications

  • Experience: 6+ months of customer service experience; 1+ year working with computers and software applications; 6+ months of heavy volume phone experience in customer service or a call center
  • Technical Skills: MS Office, computer skills, typing
  • Skills: Communication, organization, time management, multi-tasking, customer service
  • Abilities: Dependable, professional, solution-oriented, results-driven, resilient

#ZRSM2


#LI-SA3
CRP113 2026-75194 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Qualifications:

WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications

  • Education: High school diploma or equivalent
  • Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
  • Language: Ability to read, write, speak and understand English

Preferred Qualifications

  • Experience: 6+ months of customer service experience; 1+ year working with computers and software applications; 6+ months of heavy volume phone experience in customer service or a call center
  • Technical Skills: MS Office, computer skills, typing
  • Skills: Communication, organization, time management, multi-tasking, customer service
  • Abilities: Dependable, professional, solution-oriented, results-driven, resilient

#ZRSM2

Employment Type: Full Time

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