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Entry Level Customer Service Representative Jobs in Michigan

Q5 Connections

Customer Service Representative

Kalamazoo, MI · On-site

$15.25 - $20.50/hr

Customer Service Representative Kalamazoo, MI, United States $ 11.00 - 13.00 (US Dollar) Job Openings Customer Service Representative About the Job Customer Service Representative We are seeking a ...

DuPont

Customer Service Representative

Midland, MI · On-site

$12.50 - $17/hr

A successful Customer Service Representative (CSR) must have a customer focused mindset, which enables her/him to deliver excellent customer service. The CSR has complete ownership of the order ...

New

Dupont

Customer Service Representative

Midland, MI · Hybrid

$13.75 - $18.75/hr

A successful Customer Service Representative (CSR) must have a customer focused mindset, which enables her/him to deliver excellent customer service. The CSR has complete ownership of the order ...

New

State Savings Bank

Customer Service Representative

Beulah, MI · On-site

$15.25 - $21/hr

Customer Service Representative A State Savings Bank Customer Service Representative exemplifies a "Yes, I can!" approach to customer service and is responsible for providing prompt and efficient ...

Versatrans

Be Seen First

Customer Service Representative

Plymouth, MI · On-site

$18 - $21/hr

We are seeking a Customer Service Representative whose primary goal will be to acquire new clients while maintaining strong relationships with existing ones. Customer Service Representative are ...

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All JobsCustomer Service Representative JobsEntry Level Customer Service Representative JobsEntry Level Customer Service Representative Jobs in Michigan

Entry Level Customer Service Representative information

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How much do entry level customer service representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for entry level customer service representative in Michigan is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.22 per hour, depending on experience, location, and employer.

What are some common challenges faced by entry level customer service representatives and how can they be addressed?

Entry level customer service representatives often encounter challenges such as managing a high volume of inquiries, handling difficult or upset customers, and quickly learning company products or services. These can be addressed by actively listening to customer concerns, utilizing available training resources, and seeking support from experienced team members or supervisors. Building strong communication skills and maintaining a positive attitude can also help representatives navigate stressful situations while delivering excellent service.

What is the difference between Entry Level Customer Service Representative vs Customer Support Specialist?

AspectEntry Level Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalentHigh school diploma; some roles may prefer additional certifications
Work EnvironmentCall centers, retail, online supportCall centers, technical support, online platforms
Industry UsageRetail, hospitality, telecomIT, tech, software companies
Common Search IntentBasic customer service roles, entry-level supportTechnical support, specialized customer assistance

Entry Level Customer Service Representatives typically handle general customer inquiries in retail or service industries, focusing on basic support. Customer Support Specialists often work in technical or specialized fields, providing more detailed assistance. While both roles require strong communication skills, the Specialist role may demand additional technical knowledge or certifications. Understanding these differences helps job seekers target the right positions based on their skills and career goals.

What does an entry level customer service representative do?

An Entry Level Customer Service Representative is responsible for assisting customers with their inquiries, resolving complaints, and providing information about products or services. They typically handle phone calls, emails, or online chats, ensuring customers have a positive experience. This role often involves troubleshooting issues, processing orders or returns, and maintaining accurate records of customer interactions. Entry level representatives are also expected to learn about the company's offerings and policies to effectively address customer needs.

What are the key skills and qualifications needed to thrive as an entry level customer service representative, and why are they important?

To thrive as an Entry Level Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and basic office tools like email and chat platforms is typically required. Patience, a positive attitude, and active listening are crucial soft skills that help in building rapport with customers. These skills ensure efficient issue resolution, customer satisfaction, and contribute to a positive company reputation.
What are the most commonly searched types of Customer Service Representative jobs in Michigan? The most popular types of Customer Service Representative jobs in Michigan are:
What cities in Michigan are hiring for Entry Level Customer Service Representative jobs? Cities in Michigan with the most Entry Level Customer Service Representative job openings:
Entry Level Customer Service Representative jobs near you
Infographic showing various Entry Level Customer Service Representative job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $34,077 per year, or $16.4 per hour.

Customer Service Representative

Q5 Connections

Kalamazoo, MI • On-site

$15.25 - $20.50/hr

Other

Re-posted 3 days ago

Job description

Customer Service Representative

Kalamazoo, MI, United States

$ 11.00 - 13.00 (US Dollar)

Job Openings Customer Service Representative

About the Job Customer Service Representative

We are seeking a Customer Service Agent to join our team! A customer service representative will act as a liaison and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Responsibilities:

  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services
  • Manage large amounts of incoming calls
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers

Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to work at least 15 hours minimum per week
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills

This position is currently only open for individuals authorized to work in the United States.

Apply