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Entry Level Customer Service Representative Jobs in Canton, MI

LoanMax

Customer Service Representative

Garden City, MI · On-site

$15 - $17/hr

LoanMax- Customer Service Representative Are you looking for a stable, full-time, entry-level position with career potential? If so, you've come to the right place! ***WE ARE CURRENTLY HIRING FOR OUR ...

LoanMax

Customer Service Representative

Southgate, MI · On-site

$15 - $17/hr

LoanMax- Customer Service Representative Are you looking for a stable, full-time, entry-level position with career potential? If so, you've come to the right place! **We are currently hiring for our ...

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All JobsCustomer Service Representative JobsEntry Level Customer Service Representative JobsEntry Level Customer Service Representative Jobs in Canton, MI

Entry Level Customer Service Representative information

See Canton, MI salary details

$9

$17

$24

How much do entry level customer service representative jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for entry level customer service representative in Canton, MI is $17.42, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $19.38 per hour, depending on experience, location, and employer.

What does an entry level customer service representative do?

An Entry Level Customer Service Representative is responsible for assisting customers with their inquiries, resolving complaints, and providing information about products or services. They typically handle phone calls, emails, or online chats, ensuring customers have a positive experience. This role often involves troubleshooting issues, processing orders or returns, and maintaining accurate records of customer interactions. Entry level representatives are also expected to learn about the company's offerings and policies to effectively address customer needs.

What are the key skills and qualifications needed to thrive as an entry level customer service representative, and why are they important?

To thrive as an Entry Level Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and basic office tools like email and chat platforms is typically required. Patience, a positive attitude, and active listening are crucial soft skills that help in building rapport with customers. These skills ensure efficient issue resolution, customer satisfaction, and contribute to a positive company reputation.

What are some common challenges faced by entry level customer service representatives and how can they be addressed?

Entry level customer service representatives often encounter challenges such as managing a high volume of inquiries, handling difficult or upset customers, and quickly learning company products or services. These can be addressed by actively listening to customer concerns, utilizing available training resources, and seeking support from experienced team members or supervisors. Building strong communication skills and maintaining a positive attitude can also help representatives navigate stressful situations while delivering excellent service.

What is the difference between Entry Level Customer Service Representative vs Customer Support Specialist?

AspectEntry Level Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalentHigh school diploma; some roles may prefer additional certifications
Work EnvironmentCall centers, retail, online supportCall centers, technical support, online platforms
Industry UsageRetail, hospitality, telecomIT, tech, software companies
Common Search IntentBasic customer service roles, entry-level supportTechnical support, specialized customer assistance

Entry Level Customer Service Representatives typically handle general customer inquiries in retail or service industries, focusing on basic support. Customer Support Specialists often work in technical or specialized fields, providing more detailed assistance. While both roles require strong communication skills, the Specialist role may demand additional technical knowledge or certifications. Understanding these differences helps job seekers target the right positions based on their skills and career goals.

What is an entry level customer service representative?

An entry level customer service representative is a role that involves assisting customers, answering questions, and resolving issues typically with minimal prior experience. The position often requires good communication skills, basic computer knowledge, and the ability to work in a team environment, with training provided on company-specific tools and procedures.

What are the most commonly searched types of Customer Service Representative jobs in Canton, MI?

The most popular types of Customer Service Representative jobs in Canton, MI are:

What cities near Canton, MI are hiring for Entry Level Customer Service Representative jobs?

Cities near Canton, MI with the most Entry Level Customer Service Representative job openings:

Entry Level Customer Service Representative jobs near you
Infographic showing various Entry Level Customer Service Representative job openings in Canton, MI as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 1% Temporary, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $36,234 per year, or $17.4 per hour.

Customer Service Representative

Hall's Culligan Water

Wixom, MI • On-site

$18/hr

Full-time

Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Hall's Culligan in Wixom is currently seeking an Entry Level Customer Service Representative to join our office support team.  Starting hourly wage for this position is $18/hr. with opportunity for monthly bonus.  Hours of operation are between 8am-5pm, no evenings or weekends. As the premium provider of drinking water and water treatment services for the greater part of a century, Hall’s Culligan continues to innovate and expand our business nationwide by offering tailored solutions to meet the specific needs of each customer backed by our superior Culligan service.  

As a Customer Service Representative (CSR), you’ll play a vital role in ensuring our customers receive a positive customer experience. This role involves addressing inquiries, providing solutions, and maintaining a high level of customer satisfaction. The ideal candidate for this position will genuinely enjoy interacting with our customers, will have an enhanced ability to resolve issues through strong product and service knowledge, and will effectively manage their time.

Why you’ll love working here:

  • We offer a full-time, Monday-Friday work schedule.
  • Starting at $18/hr. opportunity for monthly bonus.
  • You’ll receive paid time off (PTO) at a generous accrual rate.
  • You’ll be eligible for a full benefits package, including a 401k with company match, following your introductory period.
  • We’re a stable and growing family-oriented company who regularly offers career advancement opportunities.
  • We believe in upskilling our employees and promoting from within.
  • You’ll have the opportunity to utilize Culligan equipment in your home free of charge!

What you’ll do:

Customer service:

  • Respond promptly to customer inquiries via phone, text, and email with a focus on providing an outstanding customer experience.
  • Effectively and accurately address customer concerns, troubleshoot problems, and provide accurate information.
  • Handle both routine inquiries and complex issues with professionalism.

Product and service knowledge:

  • Develop and maintain an understanding of our products and services to effectively assist customers and addresses their needs.
  • Offer product/service recommendations and educate customers.

Issue resolution:

  • Identify, troubleshoot, and resolve customer problems effectively.
  • Collaborate with other departments to address customer concerns and provide solutions.

Time management:

  • Efficiently manage and prioritize tasks to meet individual and team performance goals.
  • Meet deadlines and response times while maintaining quality in work and customer interactions.

Documentation and reporting:

  • Accurately document customer interactions and transactions in customer service software.

Safety:

  • Workspace must be kept clean, organized, and free of clutter and tripping hazards.
  • Must follow both proper confidentiality protocols, to keep customer information protected, and incident reporting procedures.

Where you’ll work:

Culligan CSRs spend all their time working in the dealership, more specifically in an office environment requiring regular use of computers and multi-line phones – this means you must be able to sit for extended periods of time. While our CSRs primarily work Monday – Friday 8am-5pm, this role may require some evenings and weekends as business needs require.

Who should apply:

The personal attributes that will set you apart in our hiring process include empathy and resilience – our CSRs must demonstrate understanding and compassion towards customer concerns while also handling difficult situations constructively without becoming discouraged. We expect our CSRs to be adaptable to new processes and procedures and to maintain a positive attitude, even when challenging situations arise. It is imperative that our CSRs be comfortable multitasking in order to effectively manage multiple tasks and customer interactions simultaneously.

Technically speaking, the ideal candidate for this role will have demonstrated competency in computer and/or tablet use, with above average skills in computer applications. Our CSR’s must be able to quickly learn and adapt to new technologies and software systems as needed. We expect our CSRs to type a minimum of 40wpm, including ten-key, accurately and by touch. The ideal candidate’s technical skillset should be supported by strong communication skills, commitment to teamwork, and effective problem-solving skills.

Your qualifications:

  • This role requires the ability to wear a telephone headset for extended periods, up to 8 hours per day, while handling inbound and outbound customer calls.
  • Previous experience in a customer service role preferred.
  • Excellent verbal and written communication skills.
  • Excellent organization and multi-tasking skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to remain calm under pressure and handle challenging situations with professionalism.

Apply