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Entry Level Customer Service Representative Jobs in Pontiac, MI

Domino's Pizza

Customer Service Representative

Livonia, MI · On-site

$14.25 - $19.25/hr

Customer Service Representatives are responsible for greeting customers, answering phones ... entry level position in this industry. You will be given managerial duties allowing you to learn ...

Domino's

Customer Service Representative

West Bloomfield, MI · On-site

$14.75 - $20.25/hr

Customer Service Representatives are responsible for greeting customers, answering phones ... entry level position in this industry. You will be given managerial duties allowing you to learn ...

Domino's

Customer Service Representative

South Lyon, MI · On-site

$15 - $20.25/hr

Customer Service Representatives are responsible for greeting customers, answering phones ... entry level position in this industry. You will be given managerial duties allowing you to learn ...

Domino's Pizza

Customer Service Representative

Livonia, MI · On-site

$15 - $20.25/hr

Customer Service Representatives are responsible for greeting customers, answering phones ... entry level position in this industry. You will be given managerial duties allowing you to learn ...

Domino's

Customer Service Representative

Livonia, MI · On-site

$14.25 - $19.25/hr

Customer Service Representatives are responsible for greeting customers, answering phones ... entry level position in this industry. You will be given managerial duties allowing you to learn ...

Domino's

Customer Service Representative

Livonia, MI · On-site

$15 - $20.25/hr

Customer Service Representatives are responsible for greeting customers, answering phones ... entry level position in this industry. You will be given managerial duties allowing you to learn ...

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All JobsCustomer Service Representative JobsEntry Level Customer Service Representative JobsEntry Level Customer Service Representative Jobs in Pontiac, MI

Entry Level Customer Service Representative information

See Pontiac, MI salary details

$9

$18

$26

How much do entry level customer service representative jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for entry level customer service representative in Pontiac, MI is $18.67, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $20.77 per hour, depending on experience, location, and employer.

What does an entry level customer service representative do?

An Entry Level Customer Service Representative is responsible for assisting customers with their inquiries, resolving complaints, and providing information about products or services. They typically handle phone calls, emails, or online chats, ensuring customers have a positive experience. This role often involves troubleshooting issues, processing orders or returns, and maintaining accurate records of customer interactions. Entry level representatives are also expected to learn about the company's offerings and policies to effectively address customer needs.

What are the key skills and qualifications needed to thrive as an entry level customer service representative, and why are they important?

To thrive as an Entry Level Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and basic office tools like email and chat platforms is typically required. Patience, a positive attitude, and active listening are crucial soft skills that help in building rapport with customers. These skills ensure efficient issue resolution, customer satisfaction, and contribute to a positive company reputation.

What are some common challenges faced by entry level customer service representatives and how can they be addressed?

Entry level customer service representatives often encounter challenges such as managing a high volume of inquiries, handling difficult or upset customers, and quickly learning company products or services. These can be addressed by actively listening to customer concerns, utilizing available training resources, and seeking support from experienced team members or supervisors. Building strong communication skills and maintaining a positive attitude can also help representatives navigate stressful situations while delivering excellent service.

What is the difference between Entry Level Customer Service Representative vs Customer Support Specialist?

AspectEntry Level Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalentHigh school diploma; some roles may prefer additional certifications
Work EnvironmentCall centers, retail, online supportCall centers, technical support, online platforms
Industry UsageRetail, hospitality, telecomIT, tech, software companies
Common Search IntentBasic customer service roles, entry-level supportTechnical support, specialized customer assistance

Entry Level Customer Service Representatives typically handle general customer inquiries in retail or service industries, focusing on basic support. Customer Support Specialists often work in technical or specialized fields, providing more detailed assistance. While both roles require strong communication skills, the Specialist role may demand additional technical knowledge or certifications. Understanding these differences helps job seekers target the right positions based on their skills and career goals.

What is an entry level customer service representative?

An entry level customer service representative is a role that involves assisting customers, answering questions, and resolving issues typically with minimal prior experience. The position often requires good communication skills, basic computer knowledge, and the ability to work in a team environment, with training provided on company-specific tools and procedures.

What are the most commonly searched types of Customer Service Representative jobs in Pontiac, MI?

The most popular types of Customer Service Representative jobs in Pontiac, MI are:

What cities near Pontiac, MI are hiring for Entry Level Customer Service Representative jobs?

Cities near Pontiac, MI with the most Entry Level Customer Service Representative job openings:

Entry Level Customer Service Representative jobs near you
Infographic showing various Entry Level Customer Service Representative job openings in Pontiac, MI as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 25% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,830 per year, or $18.7 per hour.

Customer Service Representative - Residential Electrical

State Electric Company Inc

Holly, MI • On-site

$18 - $24/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

Description:

Company intro:

State Electric Company is an industry leader in the electrification of the nation and electric vehicle infrastructure buildout of commercial and residential sectors. State Electric is a fast-growing company of industry leading electricians, and other tradesmen. Dedicated to recruiting and retaining top talent from the area, State Electric will provide on the job training for this position.


Job position description:

We are looking to fill the position for an entry level CSR to gather information from customers and determine the approximate costs of various electrical installations for residential projects. The CSR’s responsibilities include reaching out to each customer & determining what all is needed for the job, researching market prices for project materials & equipment, and managing the residential project schedule. 

The ideal candidate is someone who’s ready to have a full-time job and looking for a quality career experience. Effectively talking to customers is a large portion of the work. Ultimately, an ideal candidate would have Microsoft Office experience (proficiency is a bonus) and demonstrate outstanding analytical and problem-solving skills. Some prior electrical and/or mechanical knowledge is a preferred.

This is an entry level hourly position with the range of 18-24$/hr depending on experience, and qualifications with opportunity for advancement.


Business hours:

Monday through Friday, 7:30 am to 4:00 pm.


Top benefits or perks:

As a team member at State Electric, you'll enjoy:

  • Friendly atmosphere with colleagues who support each other to be the best that they can be.
  • Comprehensive benefits package, including health, vision and dental insurance, short & long term disability
  • Company matched retirement plans (401k).
  • Paid time off & Major Holiday pay

Location:

State Electric HQ is located in Holly, Michigan, a great rural setting close to many modern-day amenities and family-oriented activities. Minutes from the Village of Holly, Ortonville, Clarkston, and Grand Blanc areas.


Contact/application information:

To be considered for our next round of interviews, please submit your resume to kristinad@statecontractingus.com. If we accept your application, we'll be in touch to schedule an interview. We look forward to hearing from you.

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Work Location: In person

Requirements:

 Candidate Requirements:

  • Strong analytical and problem-solving skills.
  • Proficient computer skills.
  • Outstanding communication skills, both written and verbal.
  • Exceptional customer service skills.
  • Detail-oriented.
  • Hands on electrical, mechanical or construction knowledge is advantageous but not required.