Entry Level Consumer Protection Jobs (NOW HIRING)

Division Overview:

Montana's Division of Criminal Investigation is a diverse public safety team of professionals who provide a full range of criminal investigative services to state, local, and tribal law enforcement.  From homicide investigations to illegal narcotics, criminal records, cybercrime, human trafficking, missing persons, or through training and certifying public safety officers, DCI serves as the hub in providing critical law enforcement support.  Our diverse customer base includes protecting our vulnerable population, managing the sexual and violent offender registry, serving as the hub of communication for criminal justice information networks and the storage of criminal records, conducting arson investigations, as well as providing intelligence analysis support for local law enforcement.  Many of our positions within DCI go without public recognition but remain the lifeline of support for public safety.  With a doctrine of service, honor, and justice, this statewide organization provides the best in critical, accurate, and timely service to protect our citizens.

Job Overview:

This position is a Compliance Investigator for the Office of Consumer Protection and is responsible for a variety of professional investigative, compliance and administrative work related to the consumer protection laws. Fields and processes inquiries and complaints about fraudulent, fake, or unfair or deceptive acts or practices. Ensures compliance with state and federal laws by auditing and investigating business establishments and other agencies. Investigations focus on allegations of violations of Consumer Protection Laws and regulations including the Montana Consumer Protection Act (Administrative Rules of Montana), Unfair Trade Practices Act, Personal Solicitation Sales Act, Telemarketing Act, New Motor Vehicle Warranty Act, federal Fair Debt Collection Practices Act, Truth in Lending Laws and federal Telemarketing Sales Rule.  This position works closely with the Office's legal team. The Position reports to the supervisor of the Office of Consumer Protection and does not directly supervise other personnel.

Minimum Qualifications:

• Bachelor's degree in criminal justice, Accounting, Business or related field.

• Three years of directly related experience.

• Other combinations of education or experience may be substituted.

Preferred Qualifications:

• Prior experience as a criminal and/or civil investigator.

• Prior law enforcement experience.

The position requires knowledge of the principles and practices of investigation; rules of evidence; state and federal consumer protection laws and concepts; civil, criminal, and administrative rules, laws, and penalties; constitutional rights of individuals (e.g., privacy, property, and due process rights); business administration principles and practices; public information and education; presentation methods and techniques; business English, spelling and grammar; conflict resolution.

• The work also requires skill in gathering and analyzing evidence; interviewing witnesses; remaining calm and professional in hostile or threatening situations; communicating effectively with subjects, complainants, witnesses, attorneys, court officers; and the general public. 

• Must be able to operate personal computers including word processing and specialized software. Must be able to facilitate some entry level negotiation and conflict resolution and resolve conflicts outside of the court system by mutual consent of parties involved.

• Ability to utilize Microsoft Products quickly and efficiently and to learn specialized software, including the entry of detailed information in the Office's Case Management System (CMS) and generating CMS reports.

Special Instructions:

The selection procedures to be used in evaluating the applicant's qualification may include, but are not limited to, an evaluation of the resume and cover letter, a structured interview, performance test, academic transcripts, reference/background checks and fingerprint checks.

Additional materials, references or information submitted by the applicant, but not requested, will not be considered.

Successful applicant(s) will be subject to:

• Criminal History Fingerprint Check

• Intensive Background Check

• Driving History

HOW TO APPLY:

To be considered for this position, you must attach a resume at the time of application.

Tip: When attaching your resume, you must mark the attachment as a "Relevant File".

Your Resume: Please include all work experience as well as job duties that demonstrate your qualifications for this position.  Include dates of employment (month & year- start & end) and the reason you left each job.

A complete online state application is not required.  To initiate an application, attach the resume to be considered for this position.  Failure to attach resume will result in an incomplete application that will not be considered further.

Only electronic applications will be accepted.  Materials submitted but not requested will not be considered in the selection process.

All documents for Veteran or Disability preference must be received or date stamped by the closing date.  Please submit preference documentation to Terri Christianson at Terese.Christianson@mt.gov via File Transfer Service .

To request an accommodation with the application process, please contact the HR office.

Your service is rewarded with competitive compensation and generous State of Montana Benefits.

• Medical, dental and vision coverage

• Retirement plans

• Generous paid vacation, sick and holidays

• Pre-tax Flexibility Spending Accounts

• Employee Assistance Program

State of Montana employment may qualify for student loan forgiveness under the Public Service Loan Forgiveness (PSLF) program.

This Organization Participates in E-Verify.

Minorities are under-represented in this position and are encouraged to apply.