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Entry Level Computer Support Specialist Jobs in Naperville, IL

SDI Presence

Desktop Support Specialist - Entry Level

Chicago, IL

$21.15 - $24.04/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Summary The Entry Level Desktop Support Specialist is responsible for ensuring workstations and ... Actual computer work can vary from troubleshooting (hardware/software), rebuilds, new builds, and ...

SDI Presence

Desktop Support Specialist - Entry Level

Chicago, IL ยท On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Summary The Entry Level Desktop Support Specialist is responsible for ensuring workstations and ... Actual computer work can vary from troubleshooting (hardware/software), rebuilds, new builds, and ...

SDI Presence

Desktop Support Specialist - Entry Level

Chicago, IL ยท On-site

$21.15 - $24.04/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Summary The Entry Level Desktop Support Specialist is responsible for ensuring workstations and ... Actual computer work can vary from troubleshooting (hardware/software), rebuilds, new builds, and ...

SDI Presence

Desktop Support Specialist - Entry Level

Chicago, IL

$21.15 - $24.04/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Summary The Entry Level Desktop Support Specialist is responsible for ensuring workstations and ... Actual computer work can vary from troubleshooting (hardware/software), rebuilds, new builds, and ...

Next Step Systems

Technical Support Specialist

Chicago, IL ยท On-site

  • Medical

  • Retirement

  • PTO

Technical Support Specialist, Chicago, IL The Technical Support Specialist will serve as the in ... Preferred Qualifications: - Bachelor's degree in computer science or IT related field is a plus ...

Next Step Systems

IT Support Specialist

Chicago, IL ยท On-site

  • Medical

  • Retirement

  • PTO

IT Support Specialist, Chicago, IL The IT Support Specialist will serve as the in-house IT assistan ... Preferred Qualifications: - Bachelor's degree in computer science or IT related field is a plus ...

Total Medical Supply

Diabetes Support Specialist

Chicago, IL ยท On-site

$60K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

We are seeking a compassionate and knowledgeable Diabetes Support Specialist in Illinois to join ... email, computer, and phone operations. ยท Provides proof of TB vaccination within the last 12 ...

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All JobsComputer Support Specialist JobsEntry Level Computer Support Specialist JobsEntry Level Computer Support Specialist Jobs in Naperville, IL

Entry Level Computer Support Specialist information

See Naperville, IL salary details

$15

$26

$42

How much do entry level computer support specialist jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for entry level computer support specialist in Naperville, IL is $26.62, according to ZipRecruiter salary data. Most workers in this role earn between $21.39 and $29.76 per hour, depending on experience, location, and employer.

What does an entry level computer support specialist do?

An Entry Level Computer Support Specialist helps users troubleshoot and resolve problems with their computer hardware, software, and networks. They typically respond to requests for technical assistance, either in person, over the phone, or via email. Their duties often include installing and configuring new systems, diagnosing issues, and providing step-by-step solutions to users. This role is ideal for individuals who are detail-oriented, have strong communication skills, and enjoy problem-solving. Entry level specialists may work in a variety of industries, supporting both internal staff and external customers.

What is the difference between Entry Level Computer Support Specialist vs Help Desk Technician?

AspectEntry Level Computer Support SpecialistHelp Desk Technician
Required CertificationsCompTIA A+ often preferredCompTIA A+ typically required
Work EnvironmentIn-office or remote technical supportHelp desk or call center support
Employer & Industry UsageIT departments, tech companies, small businessesIT service providers, corporate support centers
Common Search & Comparison IntentUnderstanding entry-level IT support rolesEntry-level help desk support roles

The Entry Level Computer Support Specialist and Help Desk Technician roles both serve as foundational IT support positions. While they share similar certifications and work environments, the Specialist may handle broader technical issues, whereas the Technician often focuses on customer support and troubleshooting via help desk systems. Both roles are essential for organizations seeking to maintain efficient IT operations at an entry level.

What are some common challenges faced by entry level computer support specialists in their first year?

Entry level computer support specialists often encounter challenges such as troubleshooting unfamiliar technical issues, managing a high volume of support requests, and clearly communicating complex information to non-technical users. Adapting to various hardware and software environments, as well as learning company-specific processes, can also be demanding. However, these challenges provide valuable learning experiences and help build strong problem-solving and customer service skills.

What are the key skills and qualifications needed to thrive as an entry level computer support specialist, and why are they important?

To thrive as an Entry Level Computer Support Specialist, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, often supported by a relevant associate degree or IT certification such as CompTIA A+. Familiarity with help desk ticketing systems, remote support tools, and standard operating systems like Windows and macOS is typically required. Strong problem-solving abilities, effective communication, and patience with users are valuable soft skills in this role. These skills and qualities are vital for efficiently resolving technical issues and ensuring a positive user experience.

How to get an entry-level computer support specialist job?

To secure an entry-level computer support specialist position, candidates should develop basic technical skills in hardware, software, and operating systems, often through relevant certifications like CompTIA A+. Gaining hands-on experience through internships, volunteering, or personal projects can also improve job prospects. Strong communication skills and familiarity with support tools such as ticketing systems are beneficial for success in this role.

How to get an entry level computer support specialist job with no experience?

To secure an entry-level computer support specialist position with no experience, focus on developing foundational skills such as troubleshooting, hardware and software knowledge, and customer service. Earning certifications like CompTIA A+ can improve your chances, and gaining hands-on experience through internships, volunteering, or personal projects can also be beneficial.
More about Entry Level Computer Support Specialist jobs

What are the most commonly searched types of Computer Support Specialist jobs in Naperville, IL?

The most popular types of Computer Support Specialist jobs in Naperville, IL are:

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For Entry Level Computer Support Specialist jobs in Naperville, IL, the most frequently searched job titles are:

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Entry Level Computer Support Specialist jobs near you

Desktop Support Specialist - Entry Level

SDI Presence

Chicago, IL

$21.15 - $24.04/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Company
SDI Presence LLC is a leading IT services firm that leverages its strong team presence to advance clients toward a secure digital enterprise. With a 30-year corporate resume, SDI delivers multi and hybrid cloud infrastructure managed services, consulting and advisory solutions, work and asset management solutions, and application modernization and managed services. SDI serves major airports, utilities, commercial real estate portfolios, and government agencies across the U.S. Visit us at www.sdipresence.com and connect with us on XandLINKEDIN.

Summary
The Entry Level Desktop Support Specialist is responsible for ensuring workstations and peripherals are set up with the correct software and configurations. The position will require hands-on experience with imaging, deploying machines, and troubleshooting. It is important that this person is organized and should have the ability to work both independently and as a team member. Actual computer work can vary from troubleshooting (hardware/software), rebuilds, new builds, and helping with level one network issues.
This position will report to the Senior Desktop Lead.

SDI Presence Offers:
An hourly range: $21.15 - $24.04/hour
Base salary may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonuses or commissions.
Medical, Dental, Vision, company-provided Life Insurance, Short and long-term disability. Matched Retirement Savings, Wellness Program, Paid time off and much more!

Responsibilities

Provide first line technical support for the customers for both software and hardware problems
Ability to install and connect workstations and peripherals
Assist in deploying workstations throughout the airport (when needed)
Troubleshoot any issues that may come up related to deploying new workstations
Learn custom software for workstation deployment and troubleshooting
Perform daily monitoring, administration and operational functions of the environment
Day to day monitoring of custom software, collecting and preparing statistical data for analysis on system performance and availability (monitoring of system logs, software statistics)
Documentation of Procedures for system environment (ensure that all documentation is accurate and up to date)
Document issue resolution using the helpdesk ticketing system
Submit Request for Change forms when needed.
Maintain excellent communication with all end users and other members of the technology department
Assist other team members in executing various project tasks
Work with hardware break/fix vendor as needed
Execute other assigned tasks as delegated by the Customer, Senior Desktop Team Lead
Stay updated through professional training using internal and external resources toward certification.


Requirements
6+ months of experience setting up and disconnecting workstations or an interest in pursuing a career within IT
Understanding of various application installation and configuration
Strong documentation and communication skills
Ability to multitask
Able to pass a standard background check
Ability to work various shift schedules, including overnight, weekends, and holiday coverage, based on business needs.
Analytical thinking with ability to detect and resolve issues quickly
Attention to detail, ensures accurate information and documentation
Great verbal and written communication skills
Has the ability to work on site at both Chicago's International Airports (O'Hare and Midway)
Ability to work various shift schedules, including overnight, weekend, and holiday coverage, based on business needs.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Equal Opportunity Employer Statement
SDI Presence is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. SDI Presence makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Staffing Firms
SDI Presence does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between SDI Presence and the recruitment agency or party requesting payment of a fee.

Employment Type: Full-Time

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