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Entry Level Computer Support Specialist Jobs in Nebraska

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Entry Level Computer Support Specialist information

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How much do entry level computer support specialist jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for entry level computer support specialist in Nebraska is $25.40, according to ZipRecruiter salary data. Most workers in this role earn between $20.38 and $28.41 per hour, depending on experience, location, and employer.

What does an entry level computer support specialist do?

An Entry Level Computer Support Specialist helps users troubleshoot and resolve problems with their computer hardware, software, and networks. They typically respond to requests for technical assistance, either in person, over the phone, or via email. Their duties often include installing and configuring new systems, diagnosing issues, and providing step-by-step solutions to users. This role is ideal for individuals who are detail-oriented, have strong communication skills, and enjoy problem-solving. Entry level specialists may work in a variety of industries, supporting both internal staff and external customers.

What are the key skills and qualifications needed to thrive as an entry level computer support specialist, and why are they important?

To thrive as an Entry Level Computer Support Specialist, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, often supported by a relevant associate degree or IT certification such as CompTIA A+. Familiarity with help desk ticketing systems, remote support tools, and standard operating systems like Windows and macOS is typically required. Strong problem-solving abilities, effective communication, and patience with users are valuable soft skills in this role. These skills and qualities are vital for efficiently resolving technical issues and ensuring a positive user experience.

What are some common challenges faced by entry level computer support specialists in their first year?

Entry level computer support specialists often encounter challenges such as troubleshooting unfamiliar technical issues, managing a high volume of support requests, and clearly communicating complex information to non-technical users. Adapting to various hardware and software environments, as well as learning company-specific processes, can also be demanding. However, these challenges provide valuable learning experiences and help build strong problem-solving and customer service skills.

What is the difference between Entry Level Computer Support Specialist vs Help Desk Technician?

AspectEntry Level Computer Support SpecialistHelp Desk Technician
Required CertificationsCompTIA A+ often preferredCompTIA A+ typically required
Work EnvironmentIn-office or remote technical supportHelp desk or call center support
Employer & Industry UsageIT departments, tech companies, small businessesIT service providers, corporate support centers
Common Search & Comparison IntentUnderstanding entry-level IT support rolesEntry-level help desk support roles

The Entry Level Computer Support Specialist and Help Desk Technician roles both serve as foundational IT support positions. While they share similar certifications and work environments, the Specialist may handle broader technical issues, whereas the Technician often focuses on customer support and troubleshooting via help desk systems. Both roles are essential for organizations seeking to maintain efficient IT operations at an entry level.

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Entry Level Computer Support Specialist jobs near you
Infographic showing various Entry Level Computer Support Specialist job openings in Nebraska as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $52,837 per year, or $25.4 per hour.

Technical Support Specialist (Hybrid)

Lincoln, NE • On-site

NEBCO, Inc.
Construction • 501 - 1,000 employees
Learn more about NEBCO, Inc.external

Full-time

Retirement, PTO

Posted 19 days ago

Job description

Company Background
Founded in 1908, NEBCO, Inc. is a fourth-generation, family-owned and operated business with more than 1,100 employees and 50 locations throughout Nebraska. NEBCO supplies the construction industry with ready mixed concrete and concrete-related materials. The NEBCO group of companies are also active in road construction, traffic control, mining, real estate development and management and construction surety bonding. The company owns a short line railroad, as well as Quarry Oaks Golf Club and the Lincoln Saltdogs baseball team. NEBCO has grown to become one of Nebraska's most diversified and successful privately-owned businesses. For more information about NEBCO, visit, www.nebcoinc.com.
Job Summary
NEBCO, Inc. is searching for a highly motivated, customer service focused, "hands-on" Technical Support Specialist to provide software and hardware support for all of NEBCO's office and remote field locations. This includes overseeing, reviewing, prioritizing, documenting, and effectively resolving user incidents and service requests; installing and configuring new software and hardware; and diagnosing, troubleshooting, and problem-solving to resolve issues.
Essential Duties and Responsibilitiesinclude, but are not limited to, the following:
Abide by Company Safety Program and Policies while performing duties safely.
Supports end-user hardware and software including: Windows laptops and desktops, tablets, phones, printers, cameras and other peripherals, Office 365, SharePoint, various software applications and basic network troubleshooting.
Handles recognition, resolution and follow-up for user problems, escalating issues when necessary.
Responds and follows-up on IT support tickets submitted via phone, email and in person.
Logs and tracks calls using problem management database.
Maintains high level of expertise of current and emerging products.
Calls software and hardware vendors to request service regarding defective products.
Analyzes and evaluates incident reports and makes recommendations to reduce help desk calls.
Assists with testing software and hardware solutions.
Assists with process improvement.
Assists with install of personal computers, software, hardware and peripheral equipment.
May assist in the review of items for purchase to support the department. Tracks purchase, receipt. and paperwork for payment of product.
Participates in on-call rotations to provide support as needed.
Other duties as assigned.
Education and Experience
  • Associates degree in Information Technology or technical related field; and
  • 2 years of "hands on" help desk work experience supporting office/business software applications, basic network troubleshooting and repair of personal computers in a corporate environment; or
  • an equivalent combination of education and experience.

Certificates, Licenses
  • Valid Driver's License
  • CompTIA A+ Certification and/or other certifications in operating system, hardware, and software preferred.

Skills and Abilities
  • Working knowledge of computer software, hardware and networking technologies.
  • Must have solid analytical, troubleshooting, and problem-solving skills with a sense of urgency to resolve issues in a timely manner.
  • Ability to demonstrate resourcefulness, good judgment, and good customer service skills.
  • Must be self-motivated and directed, with a high degree of personal accountability.
  • Must have effective interpersonal skills and relationship building skills.
  • Good communication and understand operating in a confidential work environment.
  • Must be flexible and able to prioritize and juggle multiple issues simultaneously.

Benefits Include
  • Retirement Plans
  • PAID Holidays
  • Insurance Benefits
  • PAID Time Off
  • Wellness Program - with the opportunity to earn five additional days off
  • On the Job Training

Condition of Employment
Candidate is required to meet the above qualifications, task frequency and PPE requirements. Approval of pre-employment reference & background checks, and post offer drug/alcohol testing with fit for employment screening (if required) are conditions of employment.
Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at
Phone: Call us at 402-434-1212
Email: nebcoinfo@nebcoinc.com
Equal Opportunity Employer, including disabled and veterans.
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