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Entry Level Computer Help Desk Jobs in Pennsylvania

STI

Help Desk Analyst :: Dauphin County

Dauphin, PA · On-site

$18.25 - $25/hr

The Help Desk Analyst performs the skills listed below- • Provides technical assistance, support ... resolves computer software and hardware problems of users. • Answers questions, applying ...

Nuvem

IT Help Desk Technician

Sharon Hill, PA · On-site

$31.25 - $36.05/hr

IT Help Desk Support Technician Sharon Hill, PA | Hybrid | Full-Time | IT Who We Are NuvemRx helps ... Provide timely and accurate support for computer hardware, software, conference room systems, and ...

Nuvem

IT Help Desk Technician

Sharon Hill, PA

$31.25 - $36.05/hr

IT Help Desk Support Technician Sharon Hill, PA | Hybrid | Full-Time | IT Who We Are NuvemRx helps ... Provide timely and accurate support for computer hardware, software, conference room systems, and ...

Implify Inc

Help desk Analyst

Blue Bell, PA

$19.50 - $26.75/hr

... and computer-based training and development. IMPLIFY's projects are also varied in scope and ... Helpdesk Analyst / Insurance Agent / Customer Service Location: Bluebell, PA 19422 Duration: 4+ ...

STI

Help Desk Analyst - Dauphin County, PA

Dauphin, PA · On-site

$18.25 - $25/hr

The Help Desk Analyst performs the skills listed below- • Provides technical assistance, support ... resolves computer software and hardware problems of users. • Answers questions, applying ...

STI

$19.25 - $26.50/hr

Help Desk Level 2 consultant [3 Days Onsite, 2 days remote] Mercer County, NJ/Hybrid 6+ months NOTE ... Excellent communication skills and computer knowledge is preferred. This is a Software support ...

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Entry Level Computer Help Desk information

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How much do entry level computer help desk jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for entry level computer help desk in Pennsylvania is $17.54, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $21.73 per hour, depending on experience, location, and employer.

What are entry level computer help desk jobs?

Entry level computer help desk jobs are positions where individuals provide basic technical support and troubleshooting assistance to users experiencing computer hardware, software, or network issues. These roles often involve responding to inquiries via phone, email, or chat, diagnosing problems, and offering step-by-step solutions. They are ideal for individuals starting their IT careers, as they typically require foundational computer knowledge and strong communication skills. Entry-level help desk employees may also escalate more complex issues to higher-level technicians and document support requests for future reference.

What is the difference between Entry Level Computer Help Desk vs Technical Support Specialist?

AspectEntry Level Computer Help DeskTechnical Support Specialist
CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ often preferred
Work EnvironmentHelp desk, call centers, on-site supportHelp desk, remote support, on-site troubleshooting
Job ResponsibilitiesBasic troubleshooting, ticket logging, user supportAdvanced troubleshooting, network issues, hardware/software support
Experience LevelEntry-level, minimal experience requiredSome experience recommended, more technical skills

While both roles involve assisting users with technical issues, Entry Level Computer Help Desk positions focus on basic support and ticket management, whereas Technical Support Specialists handle more complex technical problems and network issues. The Help Desk role is ideal for those starting in IT, while the Specialist position requires additional skills and experience.

Can I get a helpdesk job with no experience?

Entry level help desk positions often do not require prior professional experience, but having basic knowledge of computer hardware, operating systems, and troubleshooting skills is beneficial. Certifications like CompTIA A+ can improve your chances and demonstrate your technical ability to employers. Many employers are willing to train candidates with a strong interest in IT and good communication skills.

Is helpdesk a good entry-level job?

Helpdesk positions are common entry-level roles in IT that involve troubleshooting technical issues, providing customer support, and using tools like ticketing systems. They offer opportunities to develop technical skills, communication abilities, and industry certifications such as CompTIA A+.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but it does not fully replace entry-level help desk roles. Help desk technicians are still needed to handle complex issues, provide customer service, and manage AI tools, making human skills essential in the support environment.

What are the key skills and qualifications needed to thrive as an Entry Level Computer Help Desk professional, and why are they important?

To thrive as an Entry Level Computer Help Desk professional, you need foundational knowledge of computer hardware, software troubleshooting, and basic networking concepts, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist end-users and manage stressful situations. These skills and qualities are crucial for resolving technical issues efficiently and ensuring a positive support experience for users.

What are some common challenges faced by entry level computer help desk professionals, and how can they effectively overcome them?

Entry level computer help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating complex information to non-technical users. To overcome these challenges, it's important to develop strong organizational skills, continuously expand technical knowledge through training and documentation, and practice clear, patient communication. Many organizations also provide mentorship or team support, so proactively seeking help from experienced colleagues can accelerate learning and confidence in the role.

What job makes $10,000 a month without a degree?

Entry level computer help desk roles typically do not pay $10,000 a month; they usually offer lower starting salaries. High-paying tech jobs that can reach such earnings often require specialized skills, certifications, or experience, such as cybersecurity, software development, or IT management, which may not be available at an entry level without a degree.
What are popular job titles related to Entry Level Computer Help Desk jobs in Pennsylvania? For Entry Level Computer Help Desk jobs in Pennsylvania, the most frequently searched job titles are:
What job categories do people searching Entry Level Computer Help Desk jobs in Pennsylvania look for? The top searched job categories for Entry Level Computer Help Desk jobs in Pennsylvania are:
What cities in Pennsylvania are hiring for Entry Level Computer Help Desk jobs? Cities in Pennsylvania with the most Entry Level Computer Help Desk job openings:
Entry Level Computer Help Desk jobs near you
Infographic showing various Entry Level Computer Help Desk job openings in Pennsylvania as of June 2026, with employment types broken down into 2% As Needed, 32% Full Time, 63% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,486 per year, or $17.5 per hour.

IT Security Support Analyst / Help Desk Support Specialist

FutureSoft Consulting Inc.

Harrisburg, PA • On-site

Other

Posted 24 days ago

Job description

Job Summary

We are seeking an IT Security Support Analyst / Help Desk Support Specialist for a long-term contract opportunity. This role is ideal for an IT professional with experience in information security support, help desk support, Microsoft 365, Windows desktop/server support, incident management, vulnerability management, network monitoring, Splunk, and Tenable.

The selected candidate will support both the IT Security Team and Help Desk Team by resolving technical support tickets, assisting with security incidents, reviewing security logs, supporting vulnerability tracking, and helping ensure compliance with internal technology policies and security standards.

This position requires strong troubleshooting skills, excellent communication, attention to detail, and the ability to work independently in a hybrid work environment.

Key Responsibilities
Provide day-to-day help desk and technical support for users, workstations, systems, and enterprise applications.
Respond to, update, and resolve support tickets using an incident tracking or ticketing system.
Support information security operations, including incident documentation, vulnerability tracking, and security monitoring.
Review and interpret security logs, alerts, reports, and network monitoring data.
Assist with incident reporting, escalation, follow-up, and documentation.
Support vulnerability management activities using tools such as Tenable.
Monitor and analyze security and system activity using tools such as Splunk.
Support Microsoft Windows desktop, workstation, and server operating systems.
Provide support for Microsoft 365 / Office 365 applications and user issues.
Assist with network and computer security testing tools.
Document technical issues, security incidents, remediation steps, and support procedures.
Collaborate with Help Desk, Security, Infrastructure, and Network teams to troubleshoot and resolve issues.
Ensure all support activities follow company policies, security standards, and compliance requirements.
Escalate complex IT or cybersecurity issues to the appropriate technical teams.

Required Qualifications
Minimum 2 years of Information Security Support experience.
Minimum 2 years of Help Desk, Desktop Support, or Technical Support experience.
Experience supporting Microsoft Windows workstations and servers.
Experience with Microsoft 365 / Office 365.
Experience using incident reporting systems, ticketing systems, or help desk tools.
Experience with network security tools, computer security testing tools, or vulnerability scanning tools.
Ability to read and interpret security logs, reports, alerts, and monitoring dashboards.
Experience with Tenable and Splunk.
Associate Degree in Information Technology, Computer Science, Cybersecurity, or a related field; or current IT certifications.

Preferred Qualifications
Experience in a hybrid IT Support and Cybersecurity Support role.
Knowledge of cybersecurity best practices, incident response, vulnerability management, and security monitoring.
Experience with Active Directory, Windows Administration, endpoint support, and network troubleshooting.
Familiarity with SOC support, SIEM tools, endpoint security, patching, and compliance documentation.
Strong analytical, troubleshooting, and problem-solving skills.
Strong written and verbal communication skills.
Ability to work independently and manage multiple priorities.
Strong documentation skills and attention to detail.

Desired Certifications
CompTIA Security+
CompTIA Network+
CompTIA A+
Microsoft 365 Certifications
Microsoft Azure Certifications
Associate-Level Cybersecurity Certifications
Other IT Support or Security Certifications

Work Arrangement

Hybrid position requiring onsite work at least 2 days per week. Candidates must be able to work onsite as required and support a professional enterprise IT environment.

Ideal Candidate Profile

The ideal candidate has a strong mix of Help Desk Support and Cybersecurity Support experience.

Apply