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Entry Level Computer Help Desk Jobs in Pennsylvania

Judge Group, Inc.

Help Desk Analyst

Malvern, PA · On-site

$20 - $23/hr

Help Desk Analyst provides support to end users for computer, application, system, device, access and hardware issues. * Identifies, researches and resolves the most complex technical problems.

American Technology Consulting

Help Desk

Harrisburg, PA · On-site

$20.25 - $27.75/hr

The Help Desk Analyst performs the skills listed below- • Provides technical assistance, support ... resolves computer software and hardware problems of users. • Answers questions, applying ...

Inteliblue LLC

Tier 1 Help Desk

Harrisburg, PA · On-site

$19.75 - $26.75/hr

ITS Tier 1 Help Desk - Immediate placement This is a very urgent requirement with immediate ... Investigates and resolves computer software and hardware problems of users. Answers questions ...

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

Job Title: Help Desk Analyst Location: Harrisburg, PA Duration: 12+ Months 8am to 4.30pm ... resolves computer software and hardware problems of users. • Answers questions, applying ...

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

The Help Desk Analyst is doing call center work ... They are taking calls and helping people on the computer with logins, resets and assistance getting ...

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

The Help Desk Analyst is doing call center work ... They are taking calls and helping people on the computer with logins, resets and assistance getting ...

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

CEDC - Help Desk Analyst Location: Harrisburg PA Duration: Long Term Description: Training required ... Investigates and resolves computer software and hardware problems of users. * Serves as a contact ...

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

CEDC - Help Desk Analyst Location: Harrisburg PA Duration: Long Term Description: Training required ... Investigates and resolves computer software and hardware problems of users. * Serves as a contact ...

Fastenal Company

Distribution Center Help Desk

Jessup, PA · On-site

$16.50 - $21.25/hr

This is an entry-level position based out of our distribution center located at 1225 Mid Valley Dr ... computer programs, RF scanners, and printers to label product o Assisting branches with product ...

aires

Help Desk Analyst

Pittsburgh, PA · Hybrid

$20 - $27.25/hr

Hybrid work environment An excellent career opportunity is currently available for a Help Desk ... Computer literacy with MS Office products, and ability to grasp proprietary software * Demonstrated ...

TriosysIT Inc.

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

The Help Desk Analyst performs the skills listed below- Provides technical assistance, support, and ... Investigates and resolves computer software and hardware problems of users. Answers questions ...

S R INTERNATIONAL INC

Help Desk Analyst

Harrisburg, PA · On-site

$21/hr

The Help Desk Analyst performs the skills listed below- * Provides technical assistance, support ... Investigates and resolves computer software and hardware problems of users. * Answers questions ...

DeLallo Foods

Help Desk Technician

Mount Pleasant, PA

$19.50 - $26.25/hr

This position is responsible for providing technical assistance on our computer systems and serves ... help desk proceduresTroubleshoot printers and end-device equipmentMaintain records of daily data ...

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All JobsEntry Level Computer Help Desk JobsEntry Level Computer Help Desk Jobs in Pennsylvania

Entry Level Computer Help Desk information

See Pennsylvania salary details

$7

$17

$26

How much do entry level computer help desk jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for entry level computer help desk in Pennsylvania is $17.54, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $21.73 per hour, depending on experience, location, and employer.

What are entry level computer help desk jobs?

Entry level computer help desk jobs are positions where individuals provide basic technical support and troubleshooting assistance to users experiencing computer hardware, software, or network issues. These roles often involve responding to inquiries via phone, email, or chat, diagnosing problems, and offering step-by-step solutions. They are ideal for individuals starting their IT careers, as they typically require foundational computer knowledge and strong communication skills. Entry-level help desk employees may also escalate more complex issues to higher-level technicians and document support requests for future reference.

What is the difference between Entry Level Computer Help Desk vs Technical Support Specialist?

AspectEntry Level Computer Help DeskTechnical Support Specialist
CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ often preferred
Work EnvironmentHelp desk, call centers, on-site supportHelp desk, remote support, on-site troubleshooting
Job ResponsibilitiesBasic troubleshooting, ticket logging, user supportAdvanced troubleshooting, network issues, hardware/software support
Experience LevelEntry-level, minimal experience requiredSome experience recommended, more technical skills

While both roles involve assisting users with technical issues, Entry Level Computer Help Desk positions focus on basic support and ticket management, whereas Technical Support Specialists handle more complex technical problems and network issues. The Help Desk role is ideal for those starting in IT, while the Specialist position requires additional skills and experience.

Can I get a helpdesk job with no experience?

Entry level help desk positions often do not require prior professional experience, but having basic knowledge of computer hardware, operating systems, and troubleshooting skills is beneficial. Certifications like CompTIA A+ can improve your chances and demonstrate your technical ability to employers. Many employers are willing to train candidates with a strong interest in IT and good communication skills.

Is helpdesk a good entry-level job?

Helpdesk positions are common entry-level roles in IT that involve troubleshooting technical issues, providing customer support, and using tools like ticketing systems. They offer opportunities to develop technical skills, communication abilities, and industry certifications such as CompTIA A+.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but it does not fully replace entry-level help desk roles. Help desk technicians are still needed to handle complex issues, provide customer service, and manage AI tools, making human skills essential in the support environment.

What are the key skills and qualifications needed to thrive as an Entry Level Computer Help Desk professional, and why are they important?

To thrive as an Entry Level Computer Help Desk professional, you need foundational knowledge of computer hardware, software troubleshooting, and basic networking concepts, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist end-users and manage stressful situations. These skills and qualities are crucial for resolving technical issues efficiently and ensuring a positive support experience for users.

What are some common challenges faced by entry level computer help desk professionals, and how can they effectively overcome them?

Entry level computer help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating complex information to non-technical users. To overcome these challenges, it's important to develop strong organizational skills, continuously expand technical knowledge through training and documentation, and practice clear, patient communication. Many organizations also provide mentorship or team support, so proactively seeking help from experienced colleagues can accelerate learning and confidence in the role.

What job makes $10,000 a month without a degree?

Entry level computer help desk roles typically do not pay $10,000 a month; they usually offer lower starting salaries. High-paying tech jobs that can reach such earnings often require specialized skills, certifications, or experience, such as cybersecurity, software development, or IT management, which may not be available at an entry level without a degree.
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What cities in Pennsylvania are hiring for Entry Level Computer Help Desk jobs? Cities in Pennsylvania with the most Entry Level Computer Help Desk job openings:
Entry Level Computer Help Desk jobs near you
Infographic showing various Entry Level Computer Help Desk job openings in Pennsylvania as of June 2026, with employment types broken down into 2% As Needed, 32% Full Time, 63% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,486 per year, or $17.5 per hour.
Help Desk Analyst

Help Desk Analyst

Judge Group, Inc.

Malvern, PA • On-site

$20 - $23/hr

Other

Posted 21 days ago

Job description

Location: Malvern, PA Salary: $20.00 USD Hourly - $23.00 USD Hourly Description: Our large, FINTECH client is currently seeking a Help Desk Analyst (Contract/5 days/week) in Malvern, PA for a 3 Month Contract to support onboarding. Heavy focus on customer service skills.
Responsibilities:
    • Help Desk Analyst provides support to end users for computer, application, system, device, access and hardware issues.
    • Identifies, researches and resolves the most complex technical problems.
    • Help Desk Analyst responds to telephone, email and on line requests for technical support.
    • Documents, tracks, and monitors the problem using applicable systems and tools.
    • Help Desk Analyst coordinates with other teams or specialists to resolve an issue.

By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
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This job and many more are available through The Judge Group. Please apply with us today!

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