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Entry Level Computer Help Desk Jobs in Illinois (NOW HIRING)

Yaskawa Electric America

IT Help Desk Intern

Waukegan, IL · On-site

$14.25 - $19/hr

Yaskawa America, Inc. is currently looking for an IT Help Desk intern to work on the following ... Currently pursuing a Bachelor's degree in IT, Computer Engineering, Computer Science with a ...

Foresight Bank

Senior Help Desk Specialist

Winnebago, IL · On-site

$52K - $79K/yr

... computer accounts, profiles, and permissions. * Support the setup and administration of mail ... Support helpdesk workflow improvements and contribute to best‑practice development. * Act as an ...

Rural King

Merchandising Support Help Desk

Mattoon, IL

$16 - $16.40/hr

Manage the Merchandising Help Desk Ticketing system to ensure stores/customers are taken care of in ... Close vision for computer-related activities. Reasonable accommodations may be made to enable ...

Rural King

Merchandising Support Help Desk

Mattoon, IL · On-site

$16 - $16.40/hr

Manage the Merchandising Help Desk Ticketing system to ensure stores/customers are taken care of in ... Close vision for computer-related activities. Reasonable accommodations may be made to enable ...

Siffron, Inc

Helpdesk Analyst

Rockford, IL · On-site

$43K - $60K/yr

Serve as point of contact with help desk tickets and requests (via phone calls and/or emails) for ... Bachelor's Degree (or obtaining) in computer related field, or comparable hands-on experience with ...

Siffron

Helpdesk Analyst

Rockford, IL · On-site

$43K - $60K/yr

Serve as point of contact with help desk tickets and requests (via phone calls and/or emails) for ... Bachelor's Degree (or obtaining) in computer related field, or comparable hands-on experience with ...

Vomela

Service Desk Analyst I

Elk Grove Village, IL · On-site

$50K - $60K/yr

And while you're focused on creating big things for global and local brands, we will help you build ... An associate degree in the field of business administration, computer science, or management ...

Vomela

Service Desk Analyst I

Elk Grove Village, IL

$50K - $60K/yr

And while you're focused on creating big things for global and local brands, we will help you build ... An associate degree in the field of business administration, computer science, or management ...

Vomela

Service Desk Analyst I

Elk Grove Village, IL

$50K - $60K/yr

And while you're focused on creating big things for global and local brands, we will help you build ... An associate degree in the field of business administration, computer science, or management ...

siffron

Helpdesk Analyst

Rockford, IL

$43K - $60K/yr

Serve as point of contact with help desk tickets and requests (via phone calls and/or emails) for ... Bachelor's Degree (or obtaining) in computer related field, or comparable hands-on experience with ...

Vomela

Service Desk Analyst I

Elk Grove Village, IL · On-site

$50K - $60K/yr

And while you're focused on creating big things for global and local brands, we will help you build ... An associate degree in the field of business administration, computer science, or management ...

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All JobsEntry Level Computer Help Desk JobsEntry Level Computer Help Desk Jobs in Illinois

Entry Level Computer Help Desk information

See Illinois salary details

$7

$18

$27

How much do entry level computer help desk jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for entry level computer help desk in Illinois is $18.33, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $22.69 per hour, depending on experience, location, and employer.

What are entry level computer help desk jobs?

Entry level computer help desk jobs are positions where individuals provide basic technical support and troubleshooting assistance to users experiencing computer hardware, software, or network issues. These roles often involve responding to inquiries via phone, email, or chat, diagnosing problems, and offering step-by-step solutions. They are ideal for individuals starting their IT careers, as they typically require foundational computer knowledge and strong communication skills. Entry-level help desk employees may also escalate more complex issues to higher-level technicians and document support requests for future reference.

What is the difference between Entry Level Computer Help Desk vs Technical Support Specialist?

AspectEntry Level Computer Help DeskTechnical Support Specialist
CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ often preferred
Work EnvironmentHelp desk, call centers, on-site supportHelp desk, remote support, on-site troubleshooting
Job ResponsibilitiesBasic troubleshooting, ticket logging, user supportAdvanced troubleshooting, network issues, hardware/software support
Experience LevelEntry-level, minimal experience requiredSome experience recommended, more technical skills

While both roles involve assisting users with technical issues, Entry Level Computer Help Desk positions focus on basic support and ticket management, whereas Technical Support Specialists handle more complex technical problems and network issues. The Help Desk role is ideal for those starting in IT, while the Specialist position requires additional skills and experience.

Can I get a helpdesk job with no experience?

Entry level help desk positions often do not require prior professional experience, but having basic knowledge of computer hardware, operating systems, and troubleshooting skills is beneficial. Certifications like CompTIA A+ can improve your chances and demonstrate your technical ability to employers. Many employers are willing to train candidates with a strong interest in IT and good communication skills.

Is helpdesk a good entry-level job?

Helpdesk positions are common entry-level roles in IT that involve troubleshooting technical issues, providing customer support, and using tools like ticketing systems. They offer opportunities to develop technical skills, communication abilities, and industry certifications such as CompTIA A+.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but it does not fully replace entry-level help desk roles. Help desk technicians are still needed to handle complex issues, provide customer service, and manage AI tools, making human skills essential in the support environment.

What are the key skills and qualifications needed to thrive as an Entry Level Computer Help Desk professional, and why are they important?

To thrive as an Entry Level Computer Help Desk professional, you need foundational knowledge of computer hardware, software troubleshooting, and basic networking concepts, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist end-users and manage stressful situations. These skills and qualities are crucial for resolving technical issues efficiently and ensuring a positive support experience for users.

What are some common challenges faced by entry level computer help desk professionals, and how can they effectively overcome them?

Entry level computer help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating complex information to non-technical users. To overcome these challenges, it's important to develop strong organizational skills, continuously expand technical knowledge through training and documentation, and practice clear, patient communication. Many organizations also provide mentorship or team support, so proactively seeking help from experienced colleagues can accelerate learning and confidence in the role.

What job makes $10,000 a month without a degree?

Entry level computer help desk roles typically do not pay $10,000 a month; they usually offer lower starting salaries. High-paying tech jobs that can reach such earnings often require specialized skills, certifications, or experience, such as cybersecurity, software development, or IT management, which may not be available at an entry level without a degree.
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What job categories do people searching Entry Level Computer Help Desk jobs in Illinois look for? The top searched job categories for Entry Level Computer Help Desk jobs in Illinois are:
What cities in Illinois are hiring for Entry Level Computer Help Desk jobs? Cities in Illinois with the most Entry Level Computer Help Desk job openings:
Entry Level Computer Help Desk jobs near you
Infographic showing various Entry Level Computer Help Desk job openings in Illinois as of June 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,125 per year, or $18.3 per hour.
Service Desk / Helpdesk Technician, Level 1

Service Desk / Helpdesk Technician, Level 1

Next Step Systems

Chicago, IL • On-site

$20.50 - $27.75/hr

Full-time

Medical, Retirement, PTO

Posted 15 days ago

Job description

Service Desk / Helpdesk Technician, Level 1, Chicago, IL
Summary:
This Service Desk / Helpdesk Technician, Level 1 position will provide hands-on technical support related to computer systems, hardware, or software. It will require strong technical knowledge and effective on-site and remote communication to both understand problems and explain their solutions. This Service Desk / Helpdesk Technician, Level 1 role will continuously work under the guidance of the IT Manager. This position is hybrid Onsite 3 days and Remote 2 days. Candidates need to be local in or near Chicago, IL.
Service Desk / Helpdesk Technician, Level 1 Responsibilities:
- Monitor the company's IT ticketing system.
- Provide tier 1 and 2 (First Call Resolution) support to employees both in-person and remotely.
- Escalate higher-level IT issues to the IT Manager and assist with solutions as needed.
- Research potential software solutions as needed.
- Train end users as necessary in the proper use of IT software and equipment.
- Perform software and hardware installations and maintenance.
- Support new hires with equipment and software purchasing and set-up.
- Identify recurring issues and help create solutions.
- Review and maintain inventory of IT assets.
Service Desk / Helpdesk Technician, Level 1 Qualifications:
- Bachelor's degree is preferred.
- Experience using a Helpdesk ticketing system.
- Need experience with Office 365.
- Experience with SharePoint is a plus.
- 1-2 years of general IT support experience.
- Strong knowledge of computer systems.
- Strong diagnostic and problem-solving skills.
- Experience troubleshooting Windows Operating Systems, Mac Operating Systems, and G Suite products.
- Excellent written and verbal communication skills with the ability to communicate in technical and non-technical language.
- Excellent people skills (outgoing, approachable, motivated to help), including training end-users.
- Ability to work independently or as part of a team.
- Ability to conduct research into various computing issues as required.
- Keen Attention to detail.
- Experience supporting a remote workforce.
- Ability to multi-task and adapt to changes quickly.
- Ability to collaborate across functional teams.
- Must be able to read, write and speak fluent English.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Chicago IL Jobs, Service Desk / Helpdesk Technician, Level 1, Office 365, IT Support, Windows OS, Mac OS, G Suite Products, SharePoint, Computer Systems, Help Desk, Helpdesk, Support, Network, Networking, Chicago Recruiters, Information Technology Jobs, IT Jobs, Chicago Recruiting
Looking to hire for similar positions in Chicago, IL or in other cities? Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire Service Desk / Helpdesk Technicians, Level 1 for jobs in Chicago, Illinois and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext. 11 or email us at jobs@nextstepsystems.com. Click here to submit your resume for this job and others.
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