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Entry Level Chat Support Jobs in Washington (NOW HIRING)

We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it ... Intercept and initiate resolution of IT customer service requests via telephone, chat, or e-mail.

Our seamless omni-channel solutions have supported businesses across the globe in providing ... The Project Delivery Engineer is an entry level role, ideal for a talented technical graduate ...

Our seamless omni-channel solutions have supported businesses across the globe in providing ... The Project Delivery Engineer is an entry level role, ideal for a talented technical graduate ...

Our seamless omni-channel solutions have supported businesses across the globe in providing ... The Project Delivery Engineer is an entry level role, ideal for a talented technical graduate ...

... agent chat, self-service tickets, and email. * Provide support for ACE - related inquiries ... CompTIA A+ or similar entry-level IT certification. * HDI Customer Service Representative (CSR) ...

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Entry Level Chat Support information

See Washington salary details

$11

$22

$32

How much do entry level chat support jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for entry level chat support in Washington is $22.16, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $23.94 per hour, depending on experience, location, and employer.

What are entry level chat support jobs?

Entry level chat support jobs involve assisting customers through online chat platforms, helping them resolve issues, answer questions, or provide information about products and services. These roles typically require good communication skills, basic computer knowledge, and the ability to multitask. Entry level positions often offer on-the-job training, making them suitable for people new to customer service or the workforce. Chat support agents usually work for companies in industries like retail, technology, and finance, and may have flexible scheduling options.

What are some typical challenges faced by entry level chat support representatives, and how can they effectively address them?

Entry level chat support representatives often encounter challenges such as managing multiple conversations simultaneously, handling difficult or frustrated customers, and quickly finding accurate information to resolve issues. To address these, it's important to develop strong time management and multitasking skills, stay calm and empathetic in customer interactions, and become familiar with the company’s knowledge base and resources. Regular feedback from supervisors and collaborating with more experienced team members can also help new representatives build confidence and continuously improve their performance.

What is the difference between Entry Level Chat Support vs Customer Service Representative?

AspectEntry Level Chat SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma; communication skills
Work EnvironmentOnline, remote or call centerIn-person, call center, or remote
Industry UsageTech, e-commerce, service sectorsRetail, telecom, banking
Common Search IntentOnline support, chat jobs, remote customer serviceCustomer support, call center jobs

Entry Level Chat Support and Customer Service Representative roles share similarities in credentials and work environments, often serving as entry points in customer service industries. Chat support focuses on online communication, while customer service reps may handle calls or in-person interactions. Both roles require strong communication skills and are common in various sectors, making them popular search options for those seeking customer support jobs.

What are the key skills and qualifications needed to thrive as an Entry Level Chat Support representative, and why are they important?

To thrive as an Entry Level Chat Support representative, you need excellent written communication skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and live chat software such as Zendesk or Intercom is typically required. Strong problem-solving abilities, patience, and a customer-focused attitude are valuable soft skills in this role. These skills ensure efficient, accurate, and empathetic support that enhances customer satisfaction and loyalty.
What are the most commonly searched types of Chat Support jobs in Washington? The most popular types of Chat Support jobs in Washington are:
What are popular job titles related to Entry Level Chat Support jobs in Washington? For Entry Level Chat Support jobs in Washington, the most frequently searched job titles are:
Contracts Administration Pipeline (Intern and Entry-level)

Contracts Administration Pipeline (Intern and Entry-level)

Peraton

Reston, VA • On-site, Remote

Full-time

Posted 3 days ago


Peraton rating

8.2

Company rating: 8.2 out of 10

Based on 53 frontline employees who took The Breakroom Quiz

47th of 207 rated it services


Job description

Responsibilities

Peraton is seeking candidates interested in Contracts Administration to support different functions within Peraton, either as a summer intern or full-time entry level employment. Internships and full-time positions are predominantly in the Northern Virginia/ Washington DC Metro area. A hybrid schedule of remote and onsite work may be available but must live in the area to support onsite efforts. 

This posting is intended to build a pipeline of qualified candidates to support current and future contract operation's needs. While hires may not be made directly from this posting, applicants will be considered for upcoming opportunities aligned to business demand.

Peraton is seeking detail-oriented professionals eager to contribute to the integrity and efficiency of our contract operations processes. In this role, you will play a critical part in supporting the intake, setup, and lifecycle management of contract awards and modifications within Peraton's Contracts Lifecycle Management (CLM) system. Your work will directly support compliance, audit readiness, and regulatory reporting initiatives across the enterprise.

Our Contracts Operations team operates in a fast-paced, highly collaborative environment that supports mission-critical government programs. This role will contribute to maintaining high standards of data accuracy, compliance oversight, and contractual workflow execution - including support for Non-Disclosure Agreements (NDAs) and contract closeout processes.

In this role, responsibilities may include:

  • Supporting the intake and setup of contract awards and modifications, ensuring required data elements are complete, accurate, and compliant with internal service level agreements.
  • Monitoring key CDM metrics and contributing to continuous process improvement initiatives.
  • Collaborating with Sub-Contracts Centers of Excellence and sector partners to support compliant and efficient NDA execution.
  • Reviewing contractual documentation to ensure proper configuration within Peraton's CLM system in support of audit preparedness and regulatory reporting requirements.
  • Conducting contract data research and corrective actions to ensure completeness and accuracy.
  • Participating in daily stand-up meetings to provide status updates and address workflow impediments.
  • Partnering with Contract Administrators, Sub-Contracts leadership, and other stakeholders to maintain high data quality standards.
  • Assisting with contract operations initiatives and special projects as business needs evolve.

The ideal candidates will have experience in data and compliance management, familiarity with government contracting environments, and a strong commitment to operational excellence. This position is well-suited for professionals who thrive in structured environments, value accuracy, and enjoy supporting mission-driven contractual operations.

If you are looking to contribute to an organization that supports critical national security missions while building expertise in contract lifecycle management and compliance operations, we encourage you to apply and become part of Peraton's Business Enablement team.

Qualifications

Required Qualifications:

  • US Citizenship is required.
  • In the process of pursuing or completing an associates in Contract Management or a BS/BA or MS/MA degree preferably in Contract Management. 2026 graduates (for full-time opportunities), 2027 and 2028 graduates (for summer internships) feel free to apply.
  • Strong organizational skills with a high level of attention to detail and commitment to data accuracy and data management. Ability to take a structured approach to completing tasks while providing proactive status updates.
  • Excellent verbal and written communication skills, including professional experience utilizing email and Microsoft Teams chat.
  • Proven ability to collaborate effectively across all organizational levels and work with diverse teams and stakeholders.
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and familiarity with contract lifecycle management software

Desired Qualifications:

  • Experience utilizing contract lifecycle management software.
  • Experience supporting government contracting environments.

#PeratonIntern

#PeratonEarlyCareer

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

Target Salary RangeThe rate / range per hour below represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.SCA / Union / Intern Rate or Range$20.00/hour +EEOEEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.Employment Type: FULL_TIME

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About Peraton

Sourced by ZipRecruiter

At Peraton, we re at the forefront of delivering the next big thing every day. We re the partner of choice to help solve some of the world s most daunting challenges, delivering bold, new solutions to keep people around the world safer and more secure.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Herndon, VA, US

Year founded

2017