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Entry Level Call Listening Jobs (NOW HIRING)

Altus ACE

Customer Service Representative

Houston, TX · On-site

$15/hr

Hourly, Non-exempt Number of Openings : 3 Summary: Entry level call center customer service ... Ask appropriate questions and listen actively to identify any questions or issues while documenting ...

Placement Partners Inc.

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Executive Recruiter - Wealth Management

Houston, TX · On-site

$44K - $350K/yr

Pay: $49,920.00 - $350,000.00 per year This is not an entry-level call center role. Our recruiters ... Have active listening skills * Be capable of handling rejection * Be a great team and individual ...

Altus ACE

Customer Service Representative

Houston, TX

$15/hr

Hourly, Non-exempt Number of Openings : 3 Summary: Entry level call center customer service ... Ask appropriate questions and listen actively to identify any questions or issues while documenting ...

Lumek Visuals

Call Center Representative

San Antonio, TX · On-site

$14.50 - $18.25/hr

Strong verbal communication and active listening skills. * Customer-focused with a professional and ... Reliable, adaptable, and detail-oriented. * Entry-level candidates welcome; training provided.

Orthopaedic Institute of North

CALL CENTER AGENT

Tupelo, MS · On-site

$14.25 - $18.75/hr

We are offering paid training with this role, which can be a great entry-level opportunity for ... Demonstrate empathy and active listening during patient calls * Clearly understand all HIPAA ...

Mississippi Sports Medicine

CALL CENTER AGENT

Tupelo, MS · On-site

$14.25 - $18.75/hr

We are offering paid training with this role, which can be a great entry-level opportunity for ... Demonstrate empathy and active listening during patient calls * Clearly understand all HIPAA ...

Mississippi Sports Medicine

CALL CENTER AGENT

Oxford, MS · On-site

$14 - $18.50/hr

We are offering paid training with this role, which can be a great entry-level opportunity for ... Demonstrate empathy and active listening during patient calls * Clearly understand all HIPAA ...

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Entry Level Call Listening information

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$14

$26

$79

How much do entry level call listening jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for entry level call listening in the United States is $26.73, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.08 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Call Listening vs Customer Service Representative?

AspectEntry Level Call ListeningCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic listening and communication skillsHigh school diploma or equivalent; strong communication skills
Work EnvironmentCall centers, remote monitoring stationsCall centers, retail, office settings
Industry UsageTelecommunications, market research, quality assuranceRetail, tech support, hospitality
Job FocusListening to calls for quality or analysisAssisting customers, resolving issues

Entry Level Call Listening primarily involves monitoring and analyzing calls for quality assurance or research purposes, requiring strong listening skills. Customer Service Representatives interact directly with customers to resolve issues and provide support. While both roles may share similar environments and basic skills, their core functions differ significantly.

What cities are hiring for Entry Level Call Listening jobs?

Cities with the most Entry Level Call Listening job openings:

What are the most commonly searched types of Call Listening jobs?

The most popular types of Call Listening jobs are:

What states have the most Entry Level Call Listening jobs?

States with the most job openings for Entry Level Call Listening jobs include:

Entry Level Call Listening jobs near you

Customer Service Representative

Houston, TX • On-site

Altus ACE
See more jobs at Altus ACEexternal

$15/hr

Full-time

Re-posted 10 days ago

Job description

Company Description
Altus Accountable Care Entity (ACE) is a physician-led organization empowering doctors to deliver high-quality, value-based care within their communities. Altus ACE works in partnership with Managed Care Organizations to provide care coordination services directly to patients in the STAR+PLUS, STAR+PLUS MMP (dual eligibles) and Medicare Advantage programs. Our unique community-based care model achieves quality results and healthcare savings that are shared with our physician partners.
Job Description
Job Title: Customer Service Representative (Medicaid & Medicare)
Reports To: Member Engagement Manager
Location: Houston, TX
Salary: Up to $15 per hour Depending on Experience
Status: Hourly, Non-exempt
Number of Openings : 3
Summary: Entry level call center customer service position. The identified individual will perform outbound calls to Altus ACE members in order to assist and facilitate access to healthcare, community, and other services as needed. Customer Service Representatives will be required to monitor follow-through on needed care and follow-up on open issues.
Individuals will work closely with clinical staff to assist members in resolving healthcare and psychosocial related issues. In addition, they must maintain an outreach effort which includes calls welcoming members into the program, 45-day follow-up calls, child wellness care. Nurture and maintain open communication in order to educate members on the understanding of the program.
Essential Duties and Responsibilities
Perform a required number of outbound calls to schedule appointments for members pertaining to wellness, appointment reminders and designated call campaigns as required.
Assist with coordination of member's health care and social service needs in conjunction with the Clinical Operations department by gathering outstanding member questioners
Notify members of plan specific current value added services.
Accurately documentation and or updated member interaction within designated data base.
Maintain acceptable abandoned call rates, average handle time, productivity percentage, and attendance; as outlined by Altus ACE.
Other projects and duties as assigned.
Qualifications
Required Skills
The ability to develop and maintain effective interpersonal relationships with internal and external contacts at all levels.
Ask appropriate questions and listen actively to identify any questions or issues while documenting required information in member engagement portal.
Maintain accurate records and documentation.
Communicate effectively, both verbally and in writing with individuals from varying cultural and ethnic backgrounds.
Principles and techniques to serve the SPD population in diverse social and ethnic groups.
Qualifications:
Knowledge of managed care/insurance environments, risk contracting and claims resolution, and healthcare reform.
Strong interpersonal skills in order to communicate effectively with internal/external customers, providers, and all levels of organizational leadership.
Computer skills in MS-Office is required, including Excel, Word, and PowerPoint.
Education/Experience
1-2 years experience working with the needs of seniors or persons with disabilities (SPD) in a customer/member service capacity required.
1-2 years working in a high volume call center with outlined metrics to meet required.
Will consider individuals with 2+ years of call center customer care experience.
Knowledge Medicare, Medicaid and health services experience preferred.
Previous medical office preferred
Bilingual in English/Spanish or English/Vietnamese is highly preferred.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Reasonable Accommodations:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

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