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Entry Level Call Center Representative Jobs in Michigan

Xtend

Call Center Representative

Grand Rapids, MI · On-site

$15 - $16/hr

Looking for a role where you can help people every day and build strong customer service skills? We're hiring a Call Center Representative to support credit union members across the country. In this ...

Edward Rose & Sons

Call Center Representative

Portage, MI · On-site

$15.25 - $19/hr

The Call Center Representative is responsible for managing large amounts of inbound and outbound customer calls and emails regarding their broadband services in a timely manner. This correspondence ...

CU Asterisk

Call Center Representative

Grand Rapids, MI

$15.25 - $19.25/hr

Looking for a role where you can help people every day and build strong customer service skills? We're hiring a Call Center Representative to support credit union members across the country. In this ...

Xtend

Call Center Representative

Grand Rapids, MI

$15.25 - $19.25/hr

Looking for a role where you can help people every day and build strong customer service skills? We're hiring a Call Center Representative to support credit union members across the country. In this ...

CU*Answers

Call Center Representative

Grand Rapids, MI · On-site

$14.75 - $18.50/hr

Looking for a role where you can help people every day and build strong customer service skills? We're hiring a Call Center Representative to support credit union members across the country. In this ...

Michigan Legacy Credit Union

Call Center Rep

Warren, MI · On-site

$15 - $18.75/hr

May cross-train or assist in cross-training other call center representatives. * May fill in for the member service, teller, or lending positions when needed. * Process requests to Skip Loan Payments.

Michigan Legacy Credit Union

Call Center Rep

Wyandotte, MI · On-site

$14.75 - $18.50/hr

May cross-train or assist in cross-training other call center representatives. * May fill in for the member service, teller, or lending positions when needed. * Process requests to Skip Loan Payments.

MSGCU

Call Center Representative

Troy, MI · On-site

$15 - $18.75/hr

Call Center Representatives will work an average of 40 hours per week during our call center hours: Monday-Wednesday 8am-5pm, Thursday 8am-6pm, Friday 8am-7pm, and Saturday 8am-1pm. Overview of ...

Thornton and Grooms

Be Seen First

Call Center Representative

Farmington Hills, MI · On-site

$18 - $24/hr

Customer Service Representative Are you friendly, fast-paced, and passionate about creating a great ... What You Bring 2-3 years of customer service or call center experience, strong communication and ...

Thornton and Grooms

Call Center Representative

Farmington, MI · On-site

$15.75 - $19.75/hr

Customer Service Representative Are you friendly, fast-paced, and passionate about creating a great ... What You Bring 2-3 years of customer service or call center experience, strong communication and ...

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Entry Level Call Center Representative information

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How much do entry level call center representative jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for entry level call center representative in Michigan is $15.61, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $16.78 per hour, depending on experience, location, and employer.

What is an entry level call center representative?

An Entry Level Call Center Representative handles inbound or outbound customer calls to provide support, answer questions, or resolve issues. They follow scripts, use company systems to log interactions, and may assist with sales or troubleshooting. Strong communication skills, patience, and problem-solving abilities are essential. Training is usually provided, and no prior experience is typically required.

Is an entry level call center representative a good entry-level position?

An entry level call center representative is considered a suitable entry-level position for individuals seeking customer service experience, communication skills development, and basic computer proficiency. It often requires minimal prior experience and offers opportunities for skill growth, making it a common starting point in the customer service industry.

How do you get an entry level call center representative job with no experience?

To get an entry level call center representative job with no experience, focus on developing strong communication and customer service skills, and highlight any relevant soft skills such as patience and problem-solving on your resume. Many employers provide on-the-job training, so demonstrating enthusiasm and a willingness to learn can improve your chances. Certifications in customer service or communication tools like CRM software can also be beneficial.

What are the key skills and qualifications needed to thrive as an entry level call center representative?

To thrive as an Entry Level Call Center Representative, you need strong communication skills, attention to detail, basic computer literacy, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is often required, though on-the-job training is commonly provided. Patience, active listening, and a positive attitude help individuals excel in high-volume, customer-focused environments. These abilities are crucial for resolving customer issues efficiently and maintaining high levels of customer satisfaction.

Can I work in an entry level call center representative without experience?

Entry level call center representative positions typically do not require prior experience, as they focus on customer service skills, communication, and basic computer knowledge. Employers often provide training on company-specific systems and procedures, making it accessible for candidates with little or no previous call center experience.

What does an entry level call center representative do?

A typical workday for an Entry Level Call Center Representative involves answering inbound calls or making outbound calls to assist customers with questions, resolve issues, or provide information about products and services. You'll spend most of your day at a computer workstation, navigating company databases and documenting interactions. The role often includes working as part of a team under the guidance of a supervisor, with scheduled break times and periodic performance evaluations. While the work can be fast-paced, it provides valuable experience in customer service and can lead to advancement opportunities within the company.

How to be an entry level call center representative for beginners?

To become an entry-level call center representative, focus on developing strong communication and active listening skills, and familiarize yourself with customer service software and scripts. A high school diploma or equivalent is typically required, and some employers may prefer basic computer skills and a friendly, patient attitude. Training is often provided on the job to teach company-specific procedures and product knowledge.
What are the most commonly searched types of Call Center Representative jobs in Michigan? The most popular types of Call Center Representative jobs in Michigan are:
What are popular job titles related to Entry Level Call Center Representative jobs in Michigan? For Entry Level Call Center Representative jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Entry Level Call Center Representative jobs in Michigan look for? The top searched job categories for Entry Level Call Center Representative jobs in Michigan are:
What cities in Michigan are hiring for Entry Level Call Center Representative jobs? Cities in Michigan with the most Entry Level Call Center Representative job openings:
Entry Level Call Center Representative jobs near you
Infographic showing various Entry Level Call Center Representative job openings in Michigan as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $32,473 per year, or $15.6 per hour.

Call Center Representative

Xtend

Grand Rapids, MI • On-site

$15 - $16/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 25 days ago

Job description

Looking for a role where you can help people every day and build strong customer service skills? We're hiring a Call Center Representative to support credit union members across the country. In this role, you'll be the friendly voice members rely on-providing answers, resolving issues, and creating a positive experience with every interaction.
*This is not a remote position
What You'll Be Doing
  • Answer incoming calls and assist members with questions and concerns
  • Use internal systems to verify information and access account details
  • Respond to chats, emails, and messages in a timely, professional way
  • Help explain account features, transactions, and card-related questions
  • Make outbound calls and follow up to ensure issues are resolved
  • Document interactions clearly and route requests to the appropriate teams

What We're Looking For
  • High school diploma or currently working toward one
  • Previous call center or customer service experience is a plus
  • Strong communication skills and a positive, helpful attitude
  • Ability to multitask and stay organized in a fast-paced environment
  • Good problem-solving skills and attention to detail
  • Comfortable handling confidential information
  • Basic Microsoft Office knowledge
  • A team-oriented mindset

What You'll Get
  • The opportunity to make a real difference for members every day
  • Hands-on training with tools like CU*BASE
  • A supportive, team-focused work environment
  • Great benefits including medical, dental, vision, PTO, and 401(k) matching

About Xtend
Xtend is a Credit Union Service Organization (CUSO) owned by the credit unions we serve. We provide services like contact center support, bookkeeping, and back-office operations to help credit unions better serve their members. Join a team that's focused on service, innovation, and making an impact.

Apply