Title:ย Retirement Services Representative
Location:ย Columbus, OH
Duration: 12 Months
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Job Summary:- Theย Retirement Services Team withinย theย Brokerage Service Networkย (MSSN)ย provides IRAย andย retirementย accountย supportย toย Brokerageย financial advisors and branch employees.
- The team responds to a variety of inquiries related toย retirementย accounts and products, contribution and distribution procedures, andย retirementย tax.
- The team is responsible for providing a high level ofย serviceย inย supporting a wide range of systems, policies, and procedures.
Primary Responsibilities:- Establish and maintain effective relationshipsย inย order to deliver world-classย serviceย to our clients.
- Handle incoming phone calls from financial advisors and branch employees related toย Retirementย Services.
- Utilize various internal and external resources and tools to provide information and resolve issues.
- Follow established procedures to route processing requests to the appropriate processing teams and to escalate inquiries for further research.
- Meet team and departmentย serviceย goals as established by byย Brokerage Service Networkย (MSSN)management.
Skills required:- Attention to detail.
- Ability to multi-task and manage time effectively.
- Ability to establish and maintain positive client relationships.
- Ability to diagnose and solve problems creatively.
- Ability to recognize and diffuse potential issues and/or difficult interactions.
- Excellent communication (written and oral) and listening skills.
- Desire and ability to learn quickly and apply knowledge to various situationsย
Education:- Bachelor's degree or minimum 2 years of financial industry experience.
Skills desired:- Experience related toย retirementย products is preferred, but not required.
- Current or past Series 7 preferred, but not required.
- Bachelor's degree preferred but not required.