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ST. CHARLES HEALTH SYSTEM

JOB DESCRIPTION

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TITLE: Accounts Receivable Specialist

REPORTS TO POSITION: Cash Management Manager

DEPARTMENT: Single Billing Office (SBO)

DATE LAST REVIEWED: August 2024

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OUR VISION: Creating America's healthiest community, together.

OUR MISSION: In the spirit of love and compassion, better health, better care, better value

OUR VALUES: Accountability, Caring and Teamwork

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DEPARTMENTAL SUMMARY: The Single Billing Office (SBO) at St. Charles Health System (SCHS) provides revenue cycle services to our multi-hospital and medical group organization focusing on billing, collecting, and posting revenue. The goal of the SBO is to deliver a delightful, transparent, and seamless experience to patients and customers that captures and collects the revenue earned by SCHS in a quality, efficient and timely manner. Services include but are not limited to: billing insurance claims, posting insurance and patient payments, resolving insurance denials, collecting unpaid insurance claims, maintaining payer contracts in the electronic health record (EHR), resolving under and over payments, identifying and resolving payer issues, processing refunds, processing financial assistance applications, billing patients, resolving patient accounts including patient questions, and vendor management: lockbox, clearinghouse, early out, collection agencies.

POSITION OVERVIEW: The Accounts Receivable Specialist is an entry level position. This position is responsible for the accurate sorting, scanning, indexing, and distribution of all documents received by or created by SBO. This position receives and accounts for all cash and cash-equivalent payments sent directly by SBO including patient payments and non-AR payments. The position reconciles and deposits non-AR payments. This role is part of a team that processes all payments, correspondence, and other financial documents on behalf of St. Charles Health system.

This position does not directly supervise caregivers.

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ESSENTIAL DUTIES AND FUNCTIONS:

Receives, sorts, and distributes documents received by mail or fax. Distribution duties include identifying patent accounts, reading, and interpreting a broad range of documents and determining correct distribution.

Serves as a reference point for other SBO teams and other Revenue Cycle departments for distribution and indexing processes and questions.

Index documents received and created by SBO into the document management system. May also index 'business' documents sent by other departments. Indexing involves reading and interpreting a broad range of documents to determine the correct document type.

Receives and accounts for cash and cash-equivalent payments from throughout the health system (sent via courier or from the Lockbox).

Processes and deposits non-AR payments including scanning to Finance for general ledger routing.

Prepares and fulfills change order requests for departments and clinics including bank withdrawals, processing Workday banking supply requests, preparing, and distributing filled requests via courier.

Reconciles cash monies in on-site safe.

Attends applicable meetings including payer meetings and educational opportunities as appropriate.

Supports the vision, mission, and values of the organization in all respects.

Supports Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Provides and maintains a safe environment for caregivers, patients, and guests.

Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies, and procedures, supporting the organization's corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.

Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient, and accurate.

May perform additional duties of similar complexity within the organization, as required or assigned.

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EDUCATION

Required: High school diploma or GED.

Preferred: Course work in Microsoft Office applications.

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LICENSURE/CERTIFICATION/REGISTRATION:

Required: N/A

Preferred: Certified Healthcare Financial Professional (CHFP), Certified Revenue Cycle Representative (CRCR), Certified Specialist Account and Finance (CSAF), Certified Specialist Payment and Reimbursement (CSPR).

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EXPERIENCE/SKILL SET:

Required: N/A

Preferred: Prior healthcare billing experience. Finance, banking, or other cash handling experience. Prior document management experience.

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PERSONAL PROTECTIVE EQUIPMENT:

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

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ADDITIONAL POSITION INFORMATION:

Basic skills in Microsoft Office applications including Excel, One Note, Outlook, and Word.

Problem solving and research skills.

Schedule Weekly Hours:

Caregiver Type:

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Is Exempt Position?

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