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How much do entry level amazon customer service jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for entry level amazon customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Amazon Customer Service vs Entry Level Retail Customer Service?

AspectEntry Level Amazon Customer ServiceEntry Level Retail Customer Service
Required CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentRemote or call center setting; fast-pacedIn-store; face-to-face customer interaction
Employer & Industry UsageAmazon; e-commerce and logisticsRetail stores; various retail sectors
Common Search & ComparisonYes; often compared for entry-level customer support rolesYes; similar roles in retail sector

Both roles involve assisting customers and require similar basic skills, but Amazon Customer Service typically involves remote support in an e-commerce environment, while Retail Customer Service is in-store with direct customer interaction. The choice depends on your preferred work setting and industry focus.

More about Entry Level Amazon Customer Service jobs
What cities are hiring for Entry Level Amazon Customer Service jobs? Cities with the most Entry Level Amazon Customer Service job openings:
What are the most commonly searched types of Amazon Customer Service jobs? The most popular types of Amazon Customer Service jobs are:
What states have the most Entry Level Amazon Customer Service jobs? States with the most job openings for Entry Level Amazon Customer Service jobs include:
What job categories do people searching Entry Level Amazon Customer Service jobs look for? The top searched job categories for Entry Level Amazon Customer Service jobs are:
Entry Level Amazon Customer Service jobs near you
Infographic showing various Entry Level Amazon Customer Service job openings in the United States as of May 2026, with employment types broken down into 82% Full Time, and 18% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Delivery Station Customer Service Associate, DSL

Delivery Station Customer Service Associate, DSL

Amazon

Port Saint Lucie, FL

$14.50 - $20/hr

Full-time

Posted 25 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,811 frontline employees who took The Breakroom Quiz

7th of 39 rated national retailers

Job description

At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We're making history and the good news is that we've only just begun.

At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers.
As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it's making sure we put smiles on customer's faces.
Key job responsibilities
As a Delivery Station Customer Service Associate, you will be responsible for:
- Communicating with customers directly in-person, in addition to communicating via phone and email
- Empathizing with and prioritizing customer needs
- Upholding company values and respecting every customer
- Resolving issues and setting appropriate expectations with customers
- Clearly understanding and responding appropriately to the issues that customers present
- Consistently composing grammatically correct, concise, and accurate written responses to customer issues
- Approaching problems logically and with good judgment to ensure the appropriate customer outcome
- Making quick and effective decisions on behalf of the customer
- Working a flexible Full-Time (40+ hours per week) schedule
Performing the following tasks, with or without reasonable accommodation:
- Carry, lift, push and pull up to 49 pounds
- Frequently push, pull, squat, bend and reach
- Stand and walk during shifts lasting up to 12 hours
- Work in an environment where the noise level varies and can be loud (hearing protection will be provided)
- Work in an environment where the temperature may vary due to outside weather conditions and is not controlled
A day in the life
You'll be based at one of our last-mile delivery warehouses, where Amazon's leading logistics system operates

As orders are dispatched and delivered, you'll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you'll be informing our delivery partners. Where you notice a delivery issue, you'll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon.


Operating at the heart of Amazon's logistics, you'll develop logistical and customer expertise that sets Amazon apart. You'll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.
About the team
Our mission is to be Earth's most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers' happiness

Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers' most complex issues.
Within Customer Service, there are opportunities in process improvement, customer experience, data analysis and customer retention. The CS team is always looking for ways to make Amazon's customer service even better, and we need excellent people to make that happen.

What Amazon employees say

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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