Entrust Datacard Engineer Jobs (NOW HIRING)

Position Overview:

WE ARE HIRING A 1ST SHIFT ON-SITE FIELD SERVICE TECHNICIAN IN ROMEOVILLE, IL!

The Field Service Technician will provide support to our customers and deliver on all the services and offerings, Entrust contracts with our customers. They provide both preventative and emergency maintenance, and ensure the equipment at the customer sites is in proper working order. The Field Service Technician will perform the accountabilities detailed below and other duties as assigned.

Responsibilities:

Electromechanical Emergency and Preventative Maintenance:

Perform high quality preventative and emergency maintenance services on Entrust equipment

Work with a high degree of autonomy with the ability to test, diagnose and resolve issues on systems that may include:

o Mechanical embossers, thermal image application and laminating, magstripe and chip data writing, ultraviolet curing

Day-to-day repairs may consist of:

o Cleaning rollers and sensors as required

o Calibrating sensors, data read/write devices, application pressure, etc.

o Evaluation/ replacement of parts for wear and misalignment (includes servo & stepper motors, spindles, clutches, belts, bearings, etc.)

o Evaluation/ replacement of temperature/ proximity/ position sensors

o Software adjustments for temperature, hardware positioning, etc.

o Utilizing repair and service manuals to troubleshoot card printer systems

o Utilizing test equipment such as voltmeter and laptop

o Utilizing hand tools such as screwdrivers, pliers, wrenches, etc.

Maintain accurate and proper trunk inventory levels as applicable

Follow established processes for service activity reporting and call management

Accept, organize, and respond to service calls utilizing a dispatch system

o On-site: This role is on-site at one of our customers supporting service maintenance.

Customer Interaction:

Be the face of Entrust to our customers and follow our values and code of ethics while interacting with customer operations staff

Be consistently reliable and timely in all aspects of the position, and display a positive attitude

Demonstrate customer relation skills that allow for independent resolution of most situations without management assistance

Work to continually improve customer relations

Adjusts to customer culture in communication, dress code, and compliance with their behavioral standards yet maintaining and modeling Entrust values

Learning and Development:

Participate in company sponsored personal development and quality initiatives

Complete all company training and development courses required by Entrust

Develop competency in required applications to confidently use diverse software and systems required by the operation

Assist and support the team and less experienced personnel that require assistance with difficult repair problems

Committed to continuously improve by sharing ideas, problem resolution successes, and suggestions on process improvement

Qualifications:

Basic Qualifications:

High School Diploma/GED or equivalent

Minimum of 2 years of electrical and mechanical technician experience

Proficient problem solving and troubleshooting skills

Proficient with PC's, current operating systems and relevant software applications

For relevant roles ability and willingness to drive to several customer sites daily to complete assigned customer work

Willingness and ability to work flexible hours/shifts, assignments and travel when required, including temporary off-site short-term assignments in other locations

Willingness to be on-call

Ability to lift to 70 lbs. and spend the majority of the shift including but not limited to driving, sitting, standing, bending, stooping, walking, etc.

Valid and active drivers license, insurability if applicable for the role

Overtime and on-call is required as needed

Preferred Qualifications:

Associates degree in Electronics or related field or equivalent verifiable training

Additional electromechanical technician or field service experience

Entrust central issuance

Advanced technical education

Proficient in electro-mechanics, digital electronics and software required to maintain Entrust and 3rd party products

Skilled with tools and electronic test equipment

Compensation Range:

The anticipated starting base pay for this position is: $22.68-$35.65 per hour (in the primary posting location). Actual compensation will be determined based on geographic location, education, skills and experience. This position is also eligible for the company's discretionary annual incentive plan. In addition to your pay, Entrust offers eligible colleagues and their dependents comprehensive health and well-being programs which include medical, vision, dental, a generous 401(k) matching contribution, life and disability insurance, mental health coaching, virtual fitness programs, paid personal time off plus 12 paid holidays, parental leave and education reimbursement. Please speak with the recruiter for more details. Note: Benefit and Compensation programs are subject to eligibility requirements and other terms of the applicable plan or program. Entrust has the right to end, suspend or amend any of its plans at any time in whole or in part.

For US roles, or where applicable:

Entrust is an EEO/AA/Disabled/Veterans Employer

For Canadian roles, or where applicable:

Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.

If you require an accommodation, contact accessibility@entrust.com.

Recruiter:

Marcina StewartMarcina.Stewart@entrust.com