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Enterprise Service Agent Jobs (NOW HIRING)

Enterprise Holdings

Customer Service Agent

San Diego, CA · On-site

$19.50 - $21.50/hr

Enterprise Mobility is the largest and fastest growing privately owned automotive rental and ... The Customer Service Agent will provide superior, friendly, efficient service during all aspects of ...

Magline, INC

Customer Service Agent

Standish, MI

$12.75 - $17/hr

The Customer Service Agent will interact directly with dealers, end-use customers and sales ... Entering order/transactional information within all platforms (ERP system, portals, etc.) with ...

Enterprise Holdings

Customer Service Agent

San Diego, CA · On-site

$19.50/hr

Enterprise Mobility is the largest and fastest growing privately owned automotive rental and ... The Customer Service Agent will provide superior, friendly, efficient service during all aspects of ...

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Enterprise Service Agent information

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How much do enterprise service agent jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for enterprise service agent in the United States is $19.42, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.43 per hour, depending on experience, location, and employer.

What are Enterprise Service Agents?

Enterprise Service Agents are professionals who provide support and solutions to large organizations regarding their products or services. They act as a point of contact between the enterprise customer and the company, handling inquiries, troubleshooting issues, and ensuring high levels of client satisfaction. Their role often involves coordinating with various departments, managing service requests, and maintaining detailed records of customer interactions. Enterprise Service Agents typically work in industries like IT, telecommunications, and business services, where they help enterprise clients optimize their use of products or services.

What are the key skills and qualifications needed to thrive as an Enterprise Service Agent, and why are they important?

To thrive as an Enterprise Service Agent, you need strong customer service skills, detailed knowledge of company products or services, and often a relevant associate's or bachelor's degree. Familiarity with CRM systems, ticketing platforms, and communication tools is typically required. Exceptional problem-solving abilities, patience, and effective communication make someone stand out in this role. These skills are crucial for resolving client issues efficiently and ensuring high levels of customer satisfaction and loyalty.

What are some common challenges faced by Enterprise Service Agents when addressing client issues, and how can they be overcome?

Enterprise Service Agents often deal with complex client requests and multifaceted technical issues that require both deep product knowledge and strong problem-solving skills. A common challenge is managing high-priority incidents under tight deadlines while maintaining clear communication with clients and internal teams. To overcome these obstacles, agents benefit from thorough onboarding, ongoing training, and leveraging collaboration tools to escalate and resolve issues efficiently. Building strong relationships with colleagues in technical support and account management also helps streamline solutions and enhance client satisfaction.

What is the difference between Enterprise Service Agent vs Customer Service Representative?

AspectEnterprise Service AgentCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; certifications in customer service or technical supportHigh school diploma or equivalent; often customer service training
Work EnvironmentCall centers, corporate offices, technical support centersRetail stores, call centers, online support channels
Employer & Industry UsageLarge corporations, tech companies, financial institutionsRetail, telecom, service industries
Common Search & Comparison IntentUnderstanding roles in enterprise supportCustomer interaction and support tasks

Enterprise Service Agents focus on supporting large-scale business clients with technical and service issues, often requiring specialized certifications. Customer Service Representatives handle general customer inquiries across various industries. While both roles involve customer interaction, Enterprise Service Agents typically work in more technical and corporate environments, providing specialized support for enterprise clients.

More about Enterprise Service Agent jobs
What job categories do people searching Enterprise Service Agent jobs look for? The top searched job categories for Enterprise Service Agent jobs are:
Enterprise Service Agent jobs near you
Infographic showing various Enterprise Service Agent job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $40,400 per year, or $19.4 per hour.
Customer Service Agent

Customer Service Agent

Enterprise Holdings

San Diego, CA • On-site

$19.50 - $21.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Enterprise Holdings rating

7.2

Company rating: 7.2 out of 10

Based on 263 frontline employees who took The Breakroom Quiz

93rd of 140 rated vehicle equipment hire

Job description

Overview
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.
The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Service Agent. The Customer Service Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. Responsible for greeting and fulfilling club member needs in a friendly efficient environment as they relate to the Emerald Aisle rental process. Provide member with appropriate vehicle selection as determined by the Emerald Aisle program guidelines. Create and maintain a friendly, efficient environment for all customers. Assist in making all transactions quick and efficient.
This pay for this position starts at $19.50/hour + potential $2 in bonus/hour.
This position is located at 3355 Admiral Boland Way, San Diego, CA, 92101
We offer:
  • Paid time off
  • Employee rental car discounts
  • Retirement savings plan including 401k with matching profit sharing
  • Health Insurance
  • Life Insurance
  • Dental Insurance
  • Vision Insurance
  • Training and development

Schedule:
5 DAYS/WEEK with 2 consecutive days off middle of the week. 2 shifts available 3pm- MIdnight and 6pm -3am.
Responsibilities
We are hiring now for immediate openings. Responsibilities include:
  • Greet all customers using prescribed, appropriate dialogue as they arrive on the lot
  • Remind customer to check for personal belongings
  • Identify any items found in the vehicle with a unit number, date, time and turn into lost and found
  • Advise and review rental charges; and provide an accurate receipt to the customer
  • Provide information in a professional and courteous manner regarding transportation to the airport terminal
  • Thank customers using the prescribed dialogue
  • Inquire about service, satisfaction and document dissatisfaction
  • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
  • Use of proper statement to determine if vehicle is being returned with full tank of gas
  • Complete a service alert for any mechanical and or body damage communicated by the customers.
  • Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location
  • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
  • Keep lot organized for ease of access and traffic flow
  • Seek to improve job performance through self-assessment, skill development, training and goal setting
  • Maintain a regular and reliable level of attendance and punctuality
  • Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans
Qualifications
    • High School Diploma or G.E.D. required
    • Must have a minimum of 1 year prior customer service retail or administrative support experience
    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
    • Apart from religious observances, must have open availability and available to work 40 hours/week from 3pm- Midnight, including days, nights, weekends, and holidays.
    • Must be at least 18 years old
      This position requires valid California Drivers License
      "We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law."

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