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Enterprise Service Agent Jobs (NOW HIRING)

Camping World

Customer Service Agent

Island Lake, IL · Remote

$15.25 - $20.50/hr

This customer service agent position will handle heavy inbound calls relating to concerns ... Experience working in Salesforce or other enterprise level CRM systems preferred * Have a passion ...

Enterprise Holdings

PR

$10.50/hr

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental ... The Return Agent will provide superior, friendly, efficient service during all aspects of the ...

Enterprise Holdings

PR · On-site

$10.50/hr

Enterprise Mobility is the largest and fastest growing privately owned automotive rental and ... The Return Agent will provide superior, friendly, efficient service during all aspects of the ...

Enterprise Holdings

PR · On-site

$10.50/hr

Enterprise Mobility is the largest and fastest growing privately owned automotive rental and ... The Return Agent will provide superior, friendly, efficient service during all aspects of the ...

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Enterprise Service Agent information

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How much do enterprise service agent jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for enterprise service agent in the United States is $19.42, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.43 per hour, depending on experience, location, and employer.

What are Enterprise Service Agents?

Enterprise Service Agents are professionals who provide support and solutions to large organizations regarding their products or services. They act as a point of contact between the enterprise customer and the company, handling inquiries, troubleshooting issues, and ensuring high levels of client satisfaction. Their role often involves coordinating with various departments, managing service requests, and maintaining detailed records of customer interactions. Enterprise Service Agents typically work in industries like IT, telecommunications, and business services, where they help enterprise clients optimize their use of products or services.

What are the key skills and qualifications needed to thrive as an Enterprise Service Agent, and why are they important?

To thrive as an Enterprise Service Agent, you need strong customer service skills, detailed knowledge of company products or services, and often a relevant associate's or bachelor's degree. Familiarity with CRM systems, ticketing platforms, and communication tools is typically required. Exceptional problem-solving abilities, patience, and effective communication make someone stand out in this role. These skills are crucial for resolving client issues efficiently and ensuring high levels of customer satisfaction and loyalty.

What are some common challenges faced by Enterprise Service Agents when addressing client issues, and how can they be overcome?

Enterprise Service Agents often deal with complex client requests and multifaceted technical issues that require both deep product knowledge and strong problem-solving skills. A common challenge is managing high-priority incidents under tight deadlines while maintaining clear communication with clients and internal teams. To overcome these obstacles, agents benefit from thorough onboarding, ongoing training, and leveraging collaboration tools to escalate and resolve issues efficiently. Building strong relationships with colleagues in technical support and account management also helps streamline solutions and enhance client satisfaction.

What is the difference between Enterprise Service Agent vs Customer Service Representative?

AspectEnterprise Service AgentCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; certifications in customer service or technical supportHigh school diploma or equivalent; often customer service training
Work EnvironmentCall centers, corporate offices, technical support centersRetail stores, call centers, online support channels
Employer & Industry UsageLarge corporations, tech companies, financial institutionsRetail, telecom, service industries
Common Search & Comparison IntentUnderstanding roles in enterprise supportCustomer interaction and support tasks

Enterprise Service Agents focus on supporting large-scale business clients with technical and service issues, often requiring specialized certifications. Customer Service Representatives handle general customer inquiries across various industries. While both roles involve customer interaction, Enterprise Service Agents typically work in more technical and corporate environments, providing specialized support for enterprise clients.

More about Enterprise Service Agent jobs
What job categories do people searching Enterprise Service Agent jobs look for? The top searched job categories for Enterprise Service Agent jobs are:
Enterprise Service Agent jobs near you
Infographic showing various Enterprise Service Agent job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $40,400 per year, or $19.4 per hour.

Customer Service Agent/Supervisor

Grand Specialty, Inc

Fredericksburg, TX • On-site

$15 - $20/hr

Full-time

Posted 12 days ago

Job description

Grand Specialty is looking for a highly motivated and energetic individual to work directly with our customers via phone an internet. Our customer service agent is primarily responsible for reviewing orders and following up on customer service related requests. This is a great position located in our Fredericksburg, TX location. The setting is an office environment with regular business hours and weekends off.
DUTIES
Answer Incoming calls
Manage voice and emails
Provide customer service support
Manage internet and fax orders
Assist with will call orders and pickups
Assist with order fulfillment
Other responsibilities as assigned
QUALIFICATIONS
Most qualified applicants will be well versed in Microsoft products and have a strong aptitude to learn and manage new software. Familiarity with ERP software and systems a plus. At least two years customer service experience preferred. Top candidates will have strong verbal and written communication skills. Outstand customer service skills essential.

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