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Enrollment Processor Remote information

What is the difference between Enrollment Processor Remote vs Enrollment Coordinator?

AspectEnrollment Processor RemoteEnrollment Coordinator
Required CredentialsHigh school diploma or equivalent; familiarity with enrollment softwareHigh school diploma; additional certifications may be preferred
Work EnvironmentRemote, home-basedTypically office-based or hybrid, may include remote options
Employer & Industry UsageHealth insurance, education, and government sectorsEducational institutions, healthcare, and nonprofit organizations
Common Search & ComparisonYesYes

While both roles involve processing enrollment data, Enrollment Processor Remote primarily focuses on data entry and verification remotely, whereas Enrollment Coordinator often handles broader responsibilities like communication and coordination in an office or hybrid setting. Understanding these differences helps job seekers find the right fit based on work environment and responsibilities.

What are some common challenges faced by remote Enrollment Processors, and how can they be effectively managed?

Remote Enrollment Processors often face challenges such as maintaining clear communication with team members, staying organized while handling multiple applications, and ensuring data accuracy without in-person oversight. These challenges can be managed by utilizing reliable collaboration tools, setting up a structured daily workflow, and participating in regular virtual check-ins with supervisors and colleagues. Proactively reaching out for support and using shared documentation platforms also helps maintain accuracy and alignment with team goals.

What are the key skills and qualifications needed to thrive as an Enrollment Processor (Remote), and why are they important?

To thrive as an Enrollment Processor (Remote), you need strong attention to detail, organizational skills, and experience with data entry, often supported by a high school diploma or equivalent. Familiarity with enrollment management systems, CRM software, and secure document handling tools is typically required. Excellent communication, problem-solving abilities, and self-motivation are key soft skills for managing tasks independently and resolving issues efficiently. These skills ensure accurate processing, data integrity, and a seamless enrollment experience for clients or students in a remote work environment.

What does an Enrollment Processor do when working remotely?

A remote Enrollment Processor is responsible for handling and managing the enrollment of individuals into programs, benefits, or services from a remote location. Their tasks typically include reviewing applications, verifying eligibility, entering data into systems, and communicating with applicants to gather required information. They ensure that all enrollment documentation is accurate and complete, often working with sensitive personal information. Working remotely, they use digital tools and secure systems to fulfill their responsibilities efficiently. Strong attention to detail and organizational skills are essential for this role.
What are popular job titles related to Enrollment Processor Remote jobs in Virginia? For Enrollment Processor Remote jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Enrollment Processor Remote jobs in Virginia look for? The top searched job categories for Enrollment Processor Remote jobs in Virginia are:
What cities in Virginia are hiring for Enrollment Processor Remote jobs? Cities in Virginia with the most Enrollment Processor Remote job openings:
Enrollment Processor Remote jobs near you
Patient Enrollment Representative (Remote)

Patient Enrollment Representative (Remote)

Mosaic Pharmacy Service

Sterling, VA • On-site, Remote

$18 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Job Type
Full-time
Description
Patient Enrollment Representative (Remote)
Fully Remote • US Remote • Patient Enrollment Team
Company Overview
Over the next ten years, there will be at least 4.6 million hospitalizations from the misuse of prescription drugs in people 65 or older, resulting in $528 billion in annual avoidable costs. RxAnte is on a mission to improve people's health by helping them get more from medicines. A rapidly growing, tech-enabled healthcare services company with over 30 million lives under management, RxAnte has become a leading provider of value-based pharmacy care management solutions for health plans.
RxAnte launched Mosaic Pharmacy Service in 2019, a wholly owned subsidiary designed to offer pharmacy and chronic care management services for our clients' most medically complex and vulnerable members. Using data, advanced analytics, specialized software, and pharmacy automation, Mosaic is transforming the pharmacy experience for medically complex seniors while also helping payers achieve their quality improvement and cost savings objectives.
How You'll Make a Difference
In this role, you will work at the frontline of Mosaic's growth, calling prospective patients and their caregivers to explain how Mosaic works and guiding them through enrollment so more seniors can start getting more from their medicines.
Your work directly supports medically complex and vulnerable seniors across the country, connecting them to a patient-focused, pharmacist-driven pharmacy that simplifies their medications and helps them feel better about the care they receive every day.
What You'll Do
  • Make an average of 120 outbound calls per day to prospective patients, using call center technology to educate, answer questions, enroll patients, and schedule an onboarding call with a pharmacy technician.
  • Guide prospective patients through the enrollment process using an approved script, making sure they understand the steps and commitment to becoming a Mosaic patient.
  • Accept and respond to inbound calls from prospective and current patients, completing each call according to procedure.
  • Make follow-up calls to reschedule patients, confirm appointments, and ensure onboarding steps are completed.
  • Document interactions, outcomes, and enrollment appointments accurately in Mosaic's systems.
  • Use multiple communication channels, including digital messages, to move patients through onboarding on time.
  • Collaborate with provider and doctors' offices to review onboarding status and support a smooth transition into Mosaic's services.
  • Escalate patient complaints or concerns promptly to the appropriate supervisor.
  • Meet department performance metrics, including outbound call volume, appointments scheduled per day, schedule adherence, and quality targets.
  • Protect patient confidentiality and follow all applicable laws and organizational guidelines.

What We're Looking For
Required
  • At least 1 year of contact center, patient-facing provider office, or customer service experience.
  • Proven ability to manage a high volume of outbound calls while consistently meeting performance targets.
  • Strong, persuasive, and empathetic communication style with the ability to build rapport quickly and explain a service clearly by phone.
  • Comfort following approved scripts to ensure clarity, consistency, and compliance.
  • Exceptional attention to detail and accurate data entry for clear documentation.
  • Discretion and care when handling sensitive or confidential patient information.
  • Ability to work independently from a dedicated, distraction-free home office and handle continuous calls throughout the workday.
  • Reliable home internet of at least 100 Mbps with wired ethernet access. Mosaic provides the computer equipment; you provide your own workspace furniture and a secure, quiet space. Applicants within 30 miles of Sterling, Virginia may be asked to come on site for training or technology support.
  • Availability to work assigned shifts Monday through Friday between 9:00 a.m. and 6:30 p.m. Eastern, plus Saturday 10:00 a.m. to 2:00 p.m. Schedule assigned upon hire.
  • Must be authorized to work in the U.S. without company-sponsored visa sponsorship.

Preferred
  • Prior experience with CRM systems and enrollment communications.
  • Pharmacy experience.
  • Bilingual English and Spanish.

Conditions of Employment
All offers of employment are contingent upon the successful completion of a comprehensive background check and pre-employment drug screening.
Compensation
The expected pay range for this position is $18.00 to $20.00 per hour. This role is also eligible for a quarterly incentive program. Actual compensation within the range is determined by factors including experience, skills, and internal equity.
Benefits
RxAnte and Mosaic Pharmacy Service offer a comprehensive benefits package designed to support your health, financial security, and work-life balance. Highlights include:
  • Medical, dental, and vision coverage with prescription benefits, with Company paying 100% of the employee-only premium
  • A Health Savings Account with company contributions
  • A 401(k) retirement plan with an employer match
  • Company-paid life, long-term disability, and accidental death and dismemberment insurance, with voluntary short-term disability available
  • An Employee Assistance Program and a benefits Customer Advocate service
  • Paid time off and paid company holidays
  • Company-provided equipment
  • Support for professional development and training

Equal Employment Opportunity
RxAnte, and subsidiary Mosaic Pharmacy Service, are equal opportunity employers. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.
Recruitment Fraud Notice
All legitimate RxAnte and Mosaic Pharmacy Service job opportunities are posted on our official careers page, and our recruiters will only contact you from official company email addresses. We will never ask candidates for payment, banking information, or personal financial details at any stage of the recruitment process. Offers of employment are always issued through our formal HR process, never via messaging apps.
Salary Description
$18-$20/hr

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