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Enrollment Customer Service Representative Jobs (NOW HIRING)

1 Alpha Consulting LLC

Customer Service Representative

$15.75 - $16.75/hr

Customer Service Representative Only direct applicants will be considered. Staffing agencies and ... Our work in the healthcare and enrollment services industries reflects our passion for helping ...

PCA

Customer Service Representative

Plymouth, MI · On-site

$48K - $55K/yr

Customer Service Representative The Customer Service Representative is responsible for providing ... Upon hire, an employee is automatically enrolled in the 401k plan. The plan offers both pre-tax and ...

PCA

CUSTOMER SERVICE REPRESENTATIVE

Roanoke, VA · On-site

$41K - $51K/yr

Customer Service Representative The Customer Service Representative is responsible for providing ... Upon hire, an employee is automatically enrolled in the 401k plan. The plan offers both pre-tax and ...

Domino's

Customer Service Representative (CSR)

Ayer, MA · On-site

$18 - $24.25/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Plymouth, NH · On-site

$16.50 - $22.50/hr

Customer Service Representative (CSR) Customer Service Representative: 15 N Main Street, Northfield VT The Customer Service Representative will WOW the customer by making sure they have a positive ...

Domino's

Customer Service Representative (CSR)

Middlebury, VT · On-site

$16.75 - $22.75/hr

Customer Service Representative (CSR)Customer Service Representative:The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Northfield, VT · On-site

$18.75 - $25.25/hr

Customer Service Representative (CSR) Customer Service Representative: 15 N Main Street, Northfield VT The Customer Service Representative will WOW the customer by making sure they have a positive ...

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Enrollment Customer Service Representative information

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How much do enrollment customer service representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for enrollment customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an enrollment customer service representative, and why are they important?

To thrive as an Enrollment Customer Service Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and enrollment platforms is typically required. Patience, problem-solving abilities, and a customer-focused mindset are vital soft skills that set top performers apart. These competencies ensure accurate processing, positive customer experiences, and efficient resolution of enrollment-related inquiries.

What are some common challenges faced by enrollment customer service representatives, and how can they be effectively managed?

Enrollment Customer Service Representatives often encounter challenges such as handling high call volumes during peak enrollment periods, addressing complex or sensitive customer inquiries, and staying updated on frequently changing enrollment policies. Effective time management, strong communication skills, and continual training on policy updates are key to managing these challenges. Building rapport with customers and collaborating closely with team members and supervisors also helps in delivering accurate and timely assistance.

What is an enrollment customer service representative?

Enrollment Customer Service Representatives are professionals who assist customers with the process of enrolling in various programs or services, such as healthcare plans, educational courses, or membership programs. They answer questions about eligibility, guide customers through application procedures, and help resolve issues related to enrollment. Their role often involves providing information, troubleshooting problems, and ensuring a smooth and positive experience for customers. Strong communication and problem-solving skills are essential for this position.
More about Enrollment Customer Service Representative jobs
What states have the most Enrollment Customer Service Representative jobs? States with the most job openings for Enrollment Customer Service Representative jobs include:
What job categories do people searching Enrollment Customer Service Representative jobs look for? The top searched job categories for Enrollment Customer Service Representative jobs are:
Enrollment Customer Service Representative jobs near you
Infographic showing various Enrollment Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative (CSR)

HONEST ABE'S HOME SERVICES

Osage Beach, MO • On-site

$36K - $41K/yr

Full-time

Re-posted 5 days ago

Job description

We are looking for a customer-oriented Service Representative. A Customer Service Representative (CSR) will act as a liaison to provide product/service information and resolve any emerging problems that our customer accounts may face with accuracy and efficiency. The best CSRs are genuinely excited to help customers; they're patient, empathetic, and passionately communicative. They love to talk. Customer Service Representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities:
  • Manage large amounts of incoming calls
  • Make large amounts of outbound calls
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Follow up with customers on the quality of the service technician provided during their service call.
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Extreme enthusiasm for the company and what it provides to their customers and employees!

Skills:
  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Sales Skills
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree

Communication method(s) used:
  • Email
  • Phone
  • Chat

Schedule:
  • Monday to Friday Day shift
  • Rotating On Call Nights & Weekends

Work Remotely:
  • Hybrid

Benefits:
  • Flexible schedule
  • On-the-job training

Experience level:
  • 2 years

Shift:
  • Day shift
  • Rotating shift

Weekly day range:
  • Monday to Friday
  • Rotating weekends
  • Weekends as needed

Work setting:
  • Call center
  • In-person

Education:
  • High school or equivalent (Required)

Experience:
  • call center: 2 years (Preferred)
  • customer service: 2 years (Preferred)

Ability to Relocate:
  • Osage Beach, MO 65065: Relocate before starting work (Required)

Work Location: In person

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