ZipRecruiter

Log In

1

Enrollment Customer Service Representative Jobs (NOW HIRING)

JUMP START STORES INC

CSR- Abilene- 2nd - Part Time

Abilene, KS · On-site

$14.25 - $19.50/hr

Customer Service Representative Why Work at Jump Start? Easy, our culture. We enjoy serving our ... Maximize customer's experience by sharing in store promotions, available fresh food, and enrolling ...

JUMP START STORES INC

CSR- Towanda- 2nd Shift

Towanda, KS · On-site

$14.25 - $19.50/hr

Customer Service Representative Why Work at Jump Start? Easy, our culture. We enjoy serving our ... Maximize customer's experience by sharing in store promotions, available fresh food, and enrolling ...

next page

Showing results 1-20

All JobsEnrollment Customer Service Representative Jobs

Enrollment Customer Service Representative information

See salary details

$9

$18

$26

How much do enrollment customer service representative jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for enrollment customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Enrollment Customer Service Representative, and why are they important?

To thrive as an Enrollment Customer Service Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and enrollment platforms is typically required. Patience, problem-solving abilities, and a customer-focused mindset are vital soft skills that set top performers apart. These competencies ensure accurate processing, positive customer experiences, and efficient resolution of enrollment-related inquiries.

What are some common challenges faced by Enrollment Customer Service Representatives, and how can they be effectively managed?

Enrollment Customer Service Representatives often encounter challenges such as handling high call volumes during peak enrollment periods, addressing complex or sensitive customer inquiries, and staying updated on frequently changing enrollment policies. Effective time management, strong communication skills, and continual training on policy updates are key to managing these challenges. Building rapport with customers and collaborating closely with team members and supervisors also helps in delivering accurate and timely assistance.

What are Enrollment Customer Service Representatives?

Enrollment Customer Service Representatives are professionals who assist customers with the process of enrolling in various programs or services, such as healthcare plans, educational courses, or membership programs. They answer questions about eligibility, guide customers through application procedures, and help resolve issues related to enrollment. Their role often involves providing information, troubleshooting problems, and ensuring a smooth and positive experience for customers. Strong communication and problem-solving skills are essential for this position.
More about Enrollment Customer Service Representative jobs
What states have the most Enrollment Customer Service Representative jobs? States with the most job openings for Enrollment Customer Service Representative jobs include:
What job categories do people searching Enrollment Customer Service Representative jobs look for? The top searched job categories for Enrollment Customer Service Representative jobs are:
Enrollment Customer Service Representative jobs near you
Infographic showing various Enrollment Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Eligibility Enrollment CSR/Processor

Eligibility Enrollment CSR/Processor

SOUTHWEST SERVICE ADMINISTRATORS INC

Murray, UT

$17 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Southwest Service Administrators rating

7.9

Company rating: 7.9 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

117th of 451 rated business services

Job description

The Enrollment & Eligibility CSR/Processor supports eligibility and enrollment functions, including member inquiries, enrollment processing, and related administrative responsibilities.

Responsibilities

Processing

  • Process enrollment & legal documents for all plans
  • Process appeals, write summaries, pursue approvals and overturn denials.
  • Verify provider credentials and update the database.

Customer Service

  • Handle incoming telephone calls and assist members with eligibility, enrollment, benefits, and plan-related inquiries in an efficient, prompt, and professional manner.
  • Provide high quality customer service to all Fund members by documenting telephone, written and walk-in inquiries regarding benefits, or claim status.
  • Respond to and resolve complex issues, including those escalated by members.
  • Serve as primary, daily contact to clients on delivery of services.
  • Resolve complex plan provision questions and issues addressed.
  • Raise issues as appropriate to Team Supervisor or Department Manager.
  • Learn and use professional excellence tools and concepts to ensure efficient and quality output/service delivery.

Teamwork

  • Work cooperatively with other team members.
  • Actively participate in team meetings and training activities.
  • Perform additional responsibilities and projects as periodically assigned.

Education/Certification:

  • High School Diploma or equivalent

Skills/Abilities:

  • Minimum 40 WPM and 3,000 KPH proficiency
  • Ability to maintain current knowledge of all plan’s eligibility & enrollment rules to provide correct information to plan participants and providers.
  • Ability to process enrollment and legal documents for all plans.
  • Ability to verify provider credentials & update database.
  • Ability to process appeals, write summaries, pursue approvals and overturn denials.
  • Strong oral and written communication skills with exceptional attention to detail
  • Professional, client-focused approach to colleagues and assignments.
  • Ability to seek out experiences that may change perspective or provide an opportunity to learn new things.
  • Strong dedication to follow-through on all tasks and assignments.
  • Ability to sit for long periods of time operating a computer keyboard.

Employee Benefits Program

COMPANY PROVIDES:

  • MEDICAL, DENTAL, VISION
  • SHORT-TERM DISABILITY
  • Full coverage benefits for a low weekly premium of $5 (Employee Only), $15 (for Child(ren) and $20 per week for full family or Employee/Spouse.
  • COMPANY PAID supplemental dental coverage of $1,000 per year for Employee.
  • COMPANY PAID LONG TERM Disability & Life/AD&D coverage.
  • 401K Plan including company match up to 5%
  • COMPANY PAID additional pension plan entirely funded by the company.
  • EXCEPTIONAL TIME OFF package including Paid Personal Leave (PPL) and Vacation with annual BUY BACK options!!!!
  • Annual, automatic pay increases.

Southwest Service Administrators provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, pregnancy, military and veteran status, age, physical and mental disability, genetic characteristics, or any other considerations made unlawful by applicable state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence compensation and training. Southwest Service Administrators expressly prohibits any form of workplace harassment based on race, color, religion, sex, national origin, pregnancy, military and veteran status, age physical and mental disability, or genetic characteristics.

What Southwest Service Administrators employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply