ZipRecruiter

Log In

1

Enrollment Customer Service Representative Jobs (NOW HIRING)

SIA Group

Customer Service Representative

Jacksonville, NC

$14.25 - $19.25/hr

Customer Service Representative (CSR) - Employee Benefits At SIA Group, we're more than an ... Jump in to support clients and employees with benefits questions, enrollments, eligibility updates ...

next page

Showing results 1-20

All JobsEnrollment Customer Service Representative Jobs

Enrollment Customer Service Representative information

See salary details

$9

$18

$26

How much do enrollment customer service representative jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for enrollment customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Enrollment Customer Service Representative, and why are they important?

To thrive as an Enrollment Customer Service Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and enrollment platforms is typically required. Patience, problem-solving abilities, and a customer-focused mindset are vital soft skills that set top performers apart. These competencies ensure accurate processing, positive customer experiences, and efficient resolution of enrollment-related inquiries.

What are some common challenges faced by Enrollment Customer Service Representatives, and how can they be effectively managed?

Enrollment Customer Service Representatives often encounter challenges such as handling high call volumes during peak enrollment periods, addressing complex or sensitive customer inquiries, and staying updated on frequently changing enrollment policies. Effective time management, strong communication skills, and continual training on policy updates are key to managing these challenges. Building rapport with customers and collaborating closely with team members and supervisors also helps in delivering accurate and timely assistance.

What are Enrollment Customer Service Representatives?

Enrollment Customer Service Representatives are professionals who assist customers with the process of enrolling in various programs or services, such as healthcare plans, educational courses, or membership programs. They answer questions about eligibility, guide customers through application procedures, and help resolve issues related to enrollment. Their role often involves providing information, troubleshooting problems, and ensuring a smooth and positive experience for customers. Strong communication and problem-solving skills are essential for this position.
More about Enrollment Customer Service Representative jobs
What states have the most Enrollment Customer Service Representative jobs? States with the most job openings for Enrollment Customer Service Representative jobs include:
What job categories do people searching Enrollment Customer Service Representative jobs look for? The top searched job categories for Enrollment Customer Service Representative jobs are:
Enrollment Customer Service Representative jobs near you
Infographic showing various Enrollment Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 71% Full Time, 25% Part Time, and 4% Contract. Highlights an 79% Physical, 1% Hybrid, and 20% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative

Customer Service Representative

Venture Tech Solutions, Inc.

Lauderdale Lakes, FL

$17/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description

Position: Inbound Customer Service Representative
Compensation: StartingHourly Base Rate + Bonus(es)
-$17.00/Hour
Spanish skills preferred, but not required.
Benefits offered: 401k w/employer match, medical, vision, dental, disability/life,
paid holidays, paid time off (PTO), service time awards and more!
Location: On-Site / 5769 West Sunrise Blvd, Plantation, FL 33313
Schedule(s): Mon-Fri 9:00 AM - 5:30PM -or- Mon-Fri 10:00 AM - 6:30 PM
About Us:
Since 2015, Lighthouse has been a leader in the debt settlement industry, helping thousands of individuals and families find financial freedom. We help families every day reduce their credit card debt by nearly half of what they owe. The role of the Inbound Customer Service Representative is to receive and handle incoming calls from our clients who have enrolled into our certified and compliant debt settlement program, assisting them with their questions or needs. Industry experience is not required.
Inbound Customer Service Representative Responsibilities:
  • Answer inbound calls from enrolled customers, identify customer needs and offer the most appropriate resource or resolution to address their needs.
  • Ensure service delivered to our customers meets contractual goals and other Key Performance Indicators ('KPIs')
  • Greet customers in a courteous, friendly, and professional manner using company specific procedures
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Answer billing questions by talking through components of customer accounts.

Inbound Customer Service Representative Required Skills:
  • Time Management Skills: the ability to organize and manage multiple priorities.
  • Outstanding organizational skills and great attention to detail.
  • Ability to multi-task in a fast-paced environment is a requirement.
  • Computer savvy: above average working knowledge of telephonic and CRM systems is important.
  • Proficient in English/Spanish - Bilingual -preferred not necessary.
Many of the successful hires we have made over the past few years have come from call center environments.
We provide an in-house training program. No experience necessary.
Job Type: Full-time
Pay: $17 per hour
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Flexible schedule
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Paid training
  • Vision insurance
Schedule:
  • Monday to Friday 9:00 AM - 5:30 PM
Supplemental pay types:
  • Bonus(es)
  • Spiff(s)
Ability to commute/relocate:
  • Plantation, FL 33313: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
Keywords: Client Services, Customer Service, Spanish, Client Services, Customer Service, Spanish, Client Services, Customer Service, Spanish, Client Services, Customer Service, Spanish, Client Services, Customer Service, Spanish, Client Services, Customer Service, Spanish, Client Services, Customer Service, Spanish,
By submitting your interest in this position, you provide your written express consent and agree that VentureTech Solutions may contact you regarding employment opportunities using autodialing, text and pre-recorded messaging for convenience via telephone, mobile device (including SMS and MMS - charges may apply depending on your carrier, not by us, messaging frequency varies; text STOP to cancel), even if your telephone number is currently listed on any internal, corporate, state or federal Do-Not-Call list.

Apply