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How much do enrollment customer service representative jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for enrollment customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an enrollment customer service representative?

Enrollment Customer Service Representatives are professionals who assist customers with the process of enrolling in various programs or services, such as healthcare plans, educational courses, or membership programs. They answer questions about eligibility, guide customers through application procedures, and help resolve issues related to enrollment. Their role often involves providing information, troubleshooting problems, and ensuring a smooth and positive experience for customers. Strong communication and problem-solving skills are essential for this position.

What are the key skills and qualifications needed to thrive as an enrollment customer service representative, and why are they important?

To thrive as an Enrollment Customer Service Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and enrollment platforms is typically required. Patience, problem-solving abilities, and a customer-focused mindset are vital soft skills that set top performers apart. These competencies ensure accurate processing, positive customer experiences, and efficient resolution of enrollment-related inquiries.

What are some common challenges faced by enrollment customer service representatives, and how can they be effectively managed?

Enrollment Customer Service Representatives often encounter challenges such as handling high call volumes during peak enrollment periods, addressing complex or sensitive customer inquiries, and staying updated on frequently changing enrollment policies. Effective time management, strong communication skills, and continual training on policy updates are key to managing these challenges. Building rapport with customers and collaborating closely with team members and supervisors also helps in delivering accurate and timely assistance.
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Enrollment Customer Service Representative jobs near you
Infographic showing various Enrollment Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Enrollment/ Customer Service Representative/ Outreach Specialist

22nd Century Technologies Inc. (TSCTI)

Brooklyn, NY • On-site

$21/hr

Contractor

Posted 4 days ago

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Job description

Duration: 5+ Months

Shift: 8:00 AM – 4:00 PM (subject to change; final reporting hours confirmed upon hire)

Note: Spanish-speaking candidates preferred -As needed.

Job Description:

  • In an effort to increase enrollment in NYC public schools post-COVID-19 pandemic, the Client is committed to providing outreach, tools, resources, and the most up-to-date information to families through various channels. These include the P311 call center, the in-house Outreach team, and Family Welcome Centers (FWCs) across the five boroughs.
  • The Client believes that a thoughtful marketing campaign will help families access the necessary resources to make informed decisions about education. This initiative aims to encourage families to return to Client schools and attract new families by promoting the benefits of high-quality, free public education.
  • The Office of Student Enrollment (OSE) is a fast-paced and multifaceted organization that manages admissions, enrollment, and transfers for students from 3K, Pre-K, Kindergarten through Grade 12 (excluding charter schools). OSE supports Client priorities by designing and implementing admissions policies and childcare eligibility processes that ensure equitable access to high-quality education.
  • The Family Welcome Center Enrollment Representative is an integral member of the FWC team, providing excellent customer service and assisting families with enrollment and admissions-related matters. This role involves handling complex situations, triaging requests, and supporting outreach initiatives aimed at increasing enrollment.

Reports To:

  • Family Welcome Center Supervisor
  • Direct Reports
  • N/A
  • Key Relationships
  • Works with:
  • Families
  • Family Welcome Center staff
  • School-based staff
  • Other Client offices
  • School communities
  • Community-based organizations and agencies

Responsibilities:

  • Respond to calls and inquiries from families by scheduling appointments and completing assistance requests, including follow-ups and documentation in FWC systems
  • Assist with placing students on school registers under the direction of FWC Supervisors
  • Conduct targeted robocalls to increase enrollment and provide resources to families
  • Collect family contact information and identify preferred communication methods and home languages
  • Support admissions teams during virtual and in-person enrollment events
  • Serve as a reliable resource for families by providing accurate, timely information regarding admissions
  • Deliver excellent customer service in all interactions with families
  • Assist in outreach efforts, including preparation and delivery of presentations and information sessions to community groups and organizations
  • Participate in enrollment events, workshops, and information sessions
  • Collaborate with the communications team to design and distribute outreach materials
  • Input and manage data in Client systems such as ATS, Service Cloud, and MySchools
  • Ensure compliance with Chancellor's Regulations A101 while maintaining the highest ethical standards

Minimum Requirements:

  • A bachelor's degree from an accredited college and at least two (2) years of experience in community work or related activities; OR High school diploma (or equivalent) with at least six (6) years of relevant experience; OR Equivalent combination of education and experience, with a minimum of one (1) year in relevant community work

Preferred Qualifications:

  • Experience working within the Client or an educational setting
  • Ability to perform effectively in a fast-paced, time-sensitive environment
  • Willingness to travel across various Family Welcome Center locations
  • Strong commitment to customer service excellence
  • Excellent verbal and written communication skills
  • Proficiency in Microsoft Office Suite (Excel, Outlook, Office 365, Teams)
  • Strong interpersonal and organizational skills

Bilingual proficiency in Spanish, Chinese (Cantonese or Mandarin), or other languages such as:

  • Arabic
  • Bengali
  • French
  • Haitian Creole
  • Korean
  • Russian
  • Urdu
  • Strong record of attendance and punctuality

Company Description

22nd Century Technologies, Inc. (TSCTI) is one of the fastest-growing IT Services Integrators and Workforce Solutions providers in the United States. Founded in 1997, TSCTI is a Certified National Minority Business Enterprise (MBE) with a workforce of 6,000+ professionals, including 600+ Cybersecurity Subject Matter Experts (SMEs), delivering mission-critical solutions across all 50 U.S. states, Canada, and Mexico.

Headquartered in Princeton, NJ, and McLean, VA, with 14 regional offices nationwide, TSCTI provides comprehensive solutions in Digital Transformation, Artificial Intelligence (AI), Cybersecurity, Cloud Computing, IT Infrastructure, Enterprise Modernization, DevSecOps, Managed Services, Workforce Solutions, and Healthcare Staffing. We are a trusted partner to Federal, State, Local, Education (SLED), Healthcare, and Commercial organizations, delivering innovative technology and talent solutions that enable our clients to achieve their strategic objectives.

As one of the nation's leading Healthcare Workforce Solutions providers, TSCTI supports federal healthcare systems, Veterans Affairs (VA) Medical Centers, state and local healthcare agencies, hospitals, clinics, laboratories, long-term care facilities, and commercial healthcare organizations. We recruit and place highly qualified healthcare professionals across a wide range of specialties, including physicians, advanced practice providers, registered nurses, allied health professionals, behavioral health specialists, laboratory personnel, pharmacy professionals, and healthcare administrative staff. Our healthcare solutions ensure continuity of care while maintaining the highest standards of clinical excellence and regulatory compliance.

With a strong commitment to quality and compliance, TSCTI operates through CMMI Level 3 (Development & Services) and ISO 9001, ISO 20000, and ISO 27001 certified processes, ensuring consistent service excellence, operational maturity, and information security. Today, we proudly support 14 of the 15 Federal Executive Departments, 37 Federal agencies, 50 State governments, 115+ Local agencies, 37 School Districts, numerous healthcare organizations, and 80+ Fortune 500 and commercial clients.

TSCTI has earned numerous industry recognitions, including being named among Forbes America's Best Large Employers, Forbes Best Employers for Veterans, Forbes Best Employers for Tech Workers, Newsweek's America's Greatest Workplaces for Diversity, and a 13-time Inc. 5000 honoree. The company has also been recognized by the Washington Business Journal as one of the Best Places to Work and continues to expand its capabilities through strategic innovation, acquisitions, and investments in emerging technologies.

At TSCTI, our people are our greatest strength. We are committed to fostering an inclusive, collaborative, and growth-oriented workplace where innovation thrives and careers flourish. Whether delivering cutting-edge technology solutions or connecting exceptional talent with meaningful careers, we consistently exceed our clients' expectations while empowering our employees to succeed.

Equal Opportunity Employer

22nd Century Technologies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.