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Endpoint Management Jobs in Indiana (NOW HIRING)

Leidos

Enterprise Endpoint Engineer

Indianapolis, IN

$73K - $132K/yr

Design, implement, and maintain Microsoft Intune endpoint management solutions. * Procure and issue desktops with Intune Autopilot zero touch provisioning * Build automation using PowerShell and ...

Leidos

Enterprise Endpoint Engineer

Indianapolis, IN · On-site

$73K - $132K/yr

Design, implement, and maintain Microsoft Intune endpoint management solutions. * Procure and issue desktops with Intune Autopilot zero touch provisioning * Build automation using PowerShell and ...

Leidos

Enterprise Endpoint Engineer

Indianapolis, IN · On-site

$73K - $132K/yr

Design, implement, and maintain Microsoft Intune endpoint management solutions. * Procure and issue desktops with Intune Autopilot zero touch provisioning * Build automation using PowerShell and ...

Samtec

Senior Device Management Engineer

New Albany, IN · On-site

$96K - $132K/yr

Design, maintain, and optimize endpoint management solutions across Windows and macOS environments using cloud-based and on-premises management platforms * Manage software deployment, patching, and ...

Samtec

Senior Device Management Engineer

New Albany, IN · On-site

$96K - $132K/yr

Design, maintain, and optimize endpoint management solutions across Windows and macOS environments using cloud-based and on-premises management platforms * Manage software deployment, patching, and ...

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Endpoint Management information

What is endpoint management?

Endpoint management refers to the processes and tools used to monitor, manage, and secure devices such as laptops, desktops, smartphones, and tablets connected to a corporate network. The goal is to ensure that all endpoints comply with organizational policies, receive necessary updates, and are protected against security threats. Effective endpoint management helps IT teams maintain device health, automate software deployments, and respond quickly to vulnerabilities, improving both security and productivity.

What are the key skills and qualifications needed to thrive as an endpoint management specialist, and why are they important?

To thrive as an Endpoint Management Specialist, you need expertise in IT administration, operating systems (Windows, macOS, Linux), and strong troubleshooting skills, often supported by a degree in computer science or a related field. Familiarity with tools like Microsoft Endpoint Configuration Manager (SCCM), Intune, JAMF, and relevant certifications such as CompTIA or Microsoft Certified: Modern Desktop Administrator are typically required. Strong analytical thinking, attention to detail, and effective communication are essential for collaborating with teams and resolving user issues. These skills ensure secure, efficient device management and support organizational productivity in a rapidly evolving technological landscape.

What are some common challenges faced by professionals in endpoint management, and how can they be addressed?

Professionals in Endpoint Management often encounter challenges such as managing diverse device types, ensuring consistent security updates, and supporting remote or hybrid users. Staying current with evolving operating systems and software versions, as well as responding to security threats, are also ongoing concerns. To address these challenges, it's important to implement standardized configuration policies, utilize centralized management tools like Microsoft Intune or VMware Workspace ONE, and maintain clear communication with end-users and IT teams. Regular training and proactive monitoring can help mitigate risks and improve overall endpoint security and performance.

What is the difference between Endpoint Management vs Network Administrator?

AspectEndpoint ManagementNetwork Administrator
Primary FocusManaging and securing end-user devices like laptops, smartphones, and tabletsMaintaining and troubleshooting network infrastructure such as routers, switches, and servers
Required SkillsDevice management, security protocols, endpoint security toolsNetwork protocols, routing, switching, network security
Work EnvironmentIT support teams, device management platforms, enterprise environmentsNetwork operations centers, enterprise networks, data centers
CertificationsCompTIA Security+, Microsoft Certified: Modern Desktop AdministratorCisco CCNA, CompTIA Network+

While both roles involve IT security and infrastructure, Endpoint Management focuses on securing and managing end-user devices, whereas Network Administrators oversee the broader network infrastructure. Understanding these differences helps organizations assign the right roles for their IT needs.

What does an endpoint management do?

An endpoint management professional oversees the deployment, security, and maintenance of devices such as computers, mobile phones, and tablets within an organization. They use tools like endpoint security software and remote management platforms to ensure devices are protected and functioning properly, often working closely with IT teams to enforce policies and troubleshoot issues.

What are popular job titles related to Endpoint Management jobs in Indiana?

For Endpoint Management jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Endpoint Management jobs in Indiana look for?

The top searched job categories for Endpoint Management jobs in Indiana are:

Endpoint Management jobs near you
Infographic showing various Endpoint Management job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 85% Physical, 3% Hybrid, and 12% Remote job distribution.

Service Desk & Endpoint Technician II

Indianapolis, IN • Hybrid

SILAC Insurance Company
Insurance Services • 201 - 500 employees
Learn more about SILAC Insurance Companyexternal

Full-time

Posted 19 days ago

Job description

Service Desk & Endpoint Technician II

Job Overview: The Service Desk Technician II provides advanced technical support to employees both on-site and remotely across all company locations by resolving technical incidents and managing endpoint-related services. This role leverages endpoint management, automation, and modern collaboration technologies to solve complex technical challenges while partnering with Infrastructure, Security, and Business Applications teams. The ideal candidate demonstrates excellent communication skills for all levels of business, advanced troubleshooting knowledge, proficiency with endpoint management tools, and effective use of automation and AI-assisted support tools where appropriate. This position is key to ensuring timely resolution of IT issues, minimizing business disruption, and contributing to continuous improvement of IT services.

Department Overview: The IT Operations department ensures the secure, reliable, and efficient delivery of technology services across the organization. Responsibilities include providing technical support, managing endpoint devices, maintaining the health and availability of enterprise systems, and coordinating the resolution of incidents and service requests. The department partners closely with Infrastructure, Cybersecurity, Business Applications, and other technology teams to deliver a consistent technology experience for employees in on-site, hybrid, and remote work environments across all company locations. Team members are expected to collaborate effectively, uphold service-level agreement (SLA) commitments, promote continuous service improvement, and enable employees to work securely and productively regardless of location.

Job Details

  • Serve as an escalation point for Level 1 Service Desk staff, providing advanced troubleshooting and resolution
  • Diagnose and resolve escalated incidents involving:
    • Operating system issues (Windows and macOS)
    • Application/software failures and configuration errors
    • Identity and access management user support, including MFA, SSO, and Entra ID
    • Advanced network connectivity issues
    • Endpoint management and provisioning
  • Participate In problem management and root cause analysis activities
  • Administer Mobile Device Management (MDM), endpoint management, compliance policies, and device lifecycle using platforms such as Microsoft Intune and Jamf
  • Support hybrid workforce technologies including Microsoft Teams Rooms, conferencing equipment, and collaboration platforms
  • Perform patch management, application packaging, endpoint compliance monitoring, and software deployment activities
  • Maintain accurate asset inventory, lifecycle records, software licensing information, and ITSM documentation
  • Mentor Level 1 staff and assist with endpoint troubleshooting techniques
  • Document and maintain technical documentation, knowledge articles, and standard operating procedures to improve first-contact resolution
  • Participate in IT projects including hardware refreshes, office technology deployments, and new software implementations
  • Collaborate with Infrastructure and Cybersecurity teams during incident response, vulnerability remediation, and endpoint security initiatives
  • Participate in weekly paid on-call rotation

Job Requirements

Required

  • Associate's degree in information technology or equivalent experience
  • 2-4 years of experience in a help desk or technical support role
  • Advanced knowledge of Windows, macOS, Microsoft 365, networking fundamentals, endpoint security, and enterprise troubleshooting
  • Experience administering Microsoft Intune, Jamf, Autopilot, or comparable endpoint management platforms
  • Experience supporting Microsoft 365 applications, Microsoft Teams, and collaboration technologies
  • Proficiency in using and managing workflow through ITSM platforms such as Jira Service Management, ServiceNow, or ZenDesk
  • Strong communication, problem-solving, and organizational skills

Desired

  • Bachelor's degree in information technology or related field
  • Relevant technical certifications such as CompTIA A+, CompTIA Network+, Microsoft Endpoint Administrator Associate, ITIL Foundation v4, and Jamf certifications
  • Experience handling escalations and mentoring junior team members
  • Experience with automation using PowerShell
  • Familiarity with scripting or automation tools to streamline IT support processes
  • Familiarity with patch management and enterprise security compliance

Apply