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End User Support Jobs in Texas (NOW HIRING)

Netrio

End User Engineer

Mckinney, TX · On-site

... support of email and web security platforms including INKY, Proofpoint, Cisco Umbrella, and ... Key Competencies • Self-starter with the ability to resolve issues end-to-end with minimal ...

The LaSalle Group

IT Support Specialist

Andrews, TX · On-site

$40 - $50/hr

Both individuals will provide hands-on desktop and end-user support. The junior specialist will focus on front-line troubleshooting, device setup and user-account assistance. The senior specialist ...

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How much do end user support jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for end user support in Texas is $25.61, according to ZipRecruiter salary data. Most workers in this role earn between $20.14 and $30.00 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an end user support specialist?

To thrive as an End User Support Specialist, you need a solid understanding of computer hardware, operating systems, troubleshooting techniques, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified Desktop Support Technician. Familiarity with ticketing systems, remote support tools, and enterprise software is essential for efficiently resolving user issues. Strong communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These abilities ensure fast, accurate support that minimizes downtime and enhances user productivity.

What are some common challenges faced by end user support professionals, and how can they be effectively managed?

End User Support professionals often encounter challenges such as handling a high volume of support requests, addressing users with varying levels of technical proficiency, and resolving issues under time pressure. Effective management includes maintaining clear communication, prioritizing tickets based on urgency, and utilizing troubleshooting guides or knowledge bases. Collaborating with IT teams and regularly updating technical skills also help in quickly resolving complex problems, ensuring smooth operations for end users.

What does end user support do?

End user support involves assisting users with technical issues related to hardware, software, and network systems. Support specialists troubleshoot problems, provide guidance, and often use tools like remote desktop applications to resolve issues efficiently, ensuring smooth technology use for end users.

What cities in Texas are hiring for End User Support jobs?

Cities in Texas with the most End User Support job openings:

End User Support jobs near you
Infographic showing various End User Support job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $53,264 per year, or $25.6 per hour.

End User Engineer

Netrio

Mckinney, TX • On-site

Full-time

Re-posted 22 days ago

Job description

Key Responsibilities
• Communicate effectively with clients to understand their technology needs and provide tailored recommendations.
• Lead the implementation, configuration, and ongoing support of email and web security platforms including INKY, Proofpoint, Cisco Umbrella, and Mimecast.
• Troubleshoot complex technical issues and perform thorough Root Cause Analysis (RCA), especially in areas related to email filtering, phishing protection, and secure web access.
• Solve complex technical problems and support junior team members through mentorship and knowledge sharing.
• Work within a ticketing system, ensuring timely and high-quality updates to clients and internal teams.
• Lead system deployments independently or collaboratively with team members.
• Document all completed work and train support staff on client-specific systems and configurations, including security platform usage and incident response procedures.
Key Competencies
• Self-starter with the ability to resolve issues end-to-end with minimal supervision, including RCA and actionable recommendations.
• Proven hands-on experience with desktop support; comfortable handling escalations for advanced desktop issues.
• Demonstrated experience in configuring and supporting email and web security platforms such as INKY, Proofpoint, Umbrella, and Mimecast.
• Ability to analyze and respond to email threats, phishing attempts, and web filtering issues using the above platforms.
• Excellent communication skills in both writing and speaking; confident when working with clients, internal teams, and external vendors.
• Willingness to participate in on-call rotations and respond to escalations from systems engineers and team leads.
• Flexibility to work extended hours or weekends for client implementations, upgrades, or critical projects.
• Strong team collaboration skills; expected to share knowledge and work transparently with peers.
• Capable of producing detailed technical documentation for new processes, implementations, and project work.
Qualifications
Required:
• B.S./B.A. degree or equivalent relevant experience.
• Minimum 5 years of IT support experience, including time spent in a Managed Service Provider (MSP) environment handling diverse technical challenges across different client setups.
• Expert-level knowledge of Microsoft 365: security, administration, deployment, and migration.
• Strong skills in Microsoft Windows, macOS, Microsoft Entra ID, Intune, Exchange, Defender, and endpoint protection.
• Solid understanding of Azure infrastructure: cost optimization, performance, security, and Azure Landing Zones.
• Proficiency in Intune MDM: policy creation, device enrollment, and management.
• SharePoint administration and migration strategy knowledge.
• Experience with DNS, DHCP, Active Directory, and Group Policy.
• Knowledge of email and security tools (Umbrella 365, INKY, Proofpoint) and email protocols (SPF, DMARC, DKIM).
• Skilled in patching, software packaging, and modern device setup methods.
Preferred:
• Experience in regulated environments (SOC2, HIPAA, HiTrust).
• Automation experience with tools like Chef, Puppet, Ansible, or Salt.
• Microsoft Azure certifications.
At Netrio, our people are at the heart of everything we do. Guided by our core values-Empathy, Partnership, Integrity, Accountability, and Innovation-we foster a culture where collaboration and trust drive real impact. We believe in listening first, delivering on our promises, and pushing the boundaries of what's possible with technology. If you're passionate about making a difference and want to be part of a team that grows together and leads with purpose, we invite you to explore our open opportunities and join us on our mission.

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