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End User Support System Administrator Jobs (NOW HIRING)

Hirekeyz Inc

End User Support Specialist

Andrews, MD · On-site

Role: End User Support Specialist Location: Joint Base Andrews, MD (On-site) Duration: Long Term ... Escalate complex issues to appropriate technical teams including system administrators or software ...

CYNET SYSTEMS

End User Support Specialist

Baltimore, MD · On-site

$50 - $55/hr

Microsoft End Point Administrator Associate and ITIL Foundation Certification (a plus ... Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading ...

Addison Group

End User Support

Oklahoma City, OK · Remote

$20 - $22/hr

End User Support Location: Oklahoma City, OK (Onsite with local travel) Pay Range : $20 - $22 ... Provide Tier I and Tier II technical support to end users via phone, email, ticketing system, and ...

Addison Group

End User Support

Oklahoma City, OK · On-site

$20 - $22/hr

End User Support Location: Oklahoma City, OK (Onsite with local travel) Pay Range : $20 - $22 ... Provide Tier I and Tier II technical support to end users via phone, email, ticketing system, and ...

Addison Group

End User Support

Oklahoma City, OK · Remote

$50K - $65K/yr

End User Support Specialist Location (city, state): Oklahoma City, OK Pay : $50,000 - $65,000 ... Diagnose and resolve hardware, software, operating system, and connectivity issues. * Manage user ...

ICONMA

End user support

Wichita, KS · On-site

End User Support Location: Wichita, KS Duration: 3 months Description: This position is part of a ... system access requests on behalf of the end user. - Validation that requests are completed ...

ICANN

End User Support 2

Los Angeles, CA · On-site

Provide technical support to ICANN staff and contractors using ICANN information systems ... systems and implementation of troubleshooting procedures * Administer end user accounts as ...

Stewart

End-User Support Technician

Portland, TN · On-site

Provides user training on IT systems, best practices, and self-service resources. * Provides timely technical support to ensure end-user productivity. * Installs, configures, and maintains desktops ...

Stewart

End-User Support Technician

Brentwood, TN · On-site

Provides user training on IT systems, best practices, and self-service resources. * Provides timely technical support to ensure end-user productivity. * Installs, configures, and maintains desktops ...

Stewart

End-User Support Technician

Hendersonville, TN · On-site

Provides user training on IT systems, best practices, and self-service resources. * Provides timely technical support to ensure end-user productivity. * Installs, configures, and maintains desktops ...

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End User Support System Administrator information

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$41K

$88.9K

$137.5K

How much do end user support system administrator jobs pay per year?

As of Sep 11, 2026, the average yearly pay for end user support system administrator in the United States is $88,927.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $104,000.00 per year, depending on experience, location, and employer.

What is an end user support system administrator?

An End User Support System Administrator is an IT professional responsible for managing and maintaining computer systems, networks, and software to ensure that end users can work efficiently. They provide technical support, troubleshoot hardware and software issues, install updates, and help users with system access and security. Their role is critical in ensuring smooth day-to-day operations by resolving technical problems and implementing IT solutions tailored to the needs of the organization’s staff.

What are the key skills and qualifications needed to thrive as an end user support system administrator?

To thrive as an End User Support System Administrator, you need a solid understanding of operating systems, network protocols, and troubleshooting, often supported by a degree in IT or related certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with enterprise management tools, ticketing systems, remote desktop applications, and Active Directory is typically required. Excellent communication, patience, and problem-solving abilities help you efficiently assist users and collaborate with IT teams. These skills and qualities are crucial to ensure smooth IT operations, minimize downtime, and provide a positive user experience.

How does an end user support system administrator typically collaborate with other IT teams within an organization?

End User Support System Administrators frequently collaborate with other IT teams, such as network administrators, security specialists, and application developers, to ensure seamless technology operations for end users. They serve as the frontline for troubleshooting user issues and often escalate complex problems to specialized teams. Regular communication and coordination are essential, especially during system upgrades, security patching, or when deploying new software, to minimize downtime and ensure a smooth user experience. This collaborative environment helps administrators broaden their technical expertise and network within the IT department.

What is the difference between End User Support System Administrator vs Help Desk Technician?

AspectEnd User Support System AdministratorHelp Desk Technician
CredentialsCompTIA A+, Microsoft Certified IT Professional (MCITP)CompTIA A+ or similar entry-level certifications
Work EnvironmentTypically in IT departments, managing systems and infrastructureFrontline support, assisting users directly
Employer & Industry UsageUsed in corporate, government, and educational sectorsCommon in various organizations for user support
Job FocusMaintaining and supporting end-user systems, troubleshooting hardware/software issuesHandling user inquiries, basic troubleshooting, ticket resolution

The End User Support System Administrator generally has a broader scope, focusing on system management and infrastructure, while Help Desk Technicians primarily provide frontline user support. Both roles require technical certifications and are vital in IT support hierarchies, but the System Administrator's responsibilities are more extensive and system-oriented.

What states have the most End User Support System Administrator jobs?

States with the most job openings for End User Support System Administrator jobs include:

What are popular job titles related to End User Support System Administrator jobs?

For End User Support System Administrator jobs, the most frequently searched job titles are:

End User Support Specialist

Andrews, MD • On-site

Hirekeyz Inc
See more jobs at Hirekeyz Incexternal

Contractor

Re-posted 3 days ago

Job description

Role: End User Support Specialist

Location: Joint Base Andrews, MD (On-site)

Duration: Long Term Contract

Active Secret Security Clearance

Position Summary:

The End User Support Specialist will support the Air Force Review Boards Agency (AFRBA) Case Management Tracking Analysis and Reporting System (CMTARS) Operations and Maintenance program. This role is responsible for providing technical support and troubleshooting assistance to users of the CMTARS system and associated OpenText platforms. The End User Support Specialist will serve as the primary point of contact for user-reported issues, assisting with incident triage, issue resolution, and system support. The position requires experience supporting OpenText products and enterprise applications in secure DoD environments, ensuring timely incident response and accurate tracking of user issues and system access.

Primary Responsibilities:

  • Serve as the primary point of contact for triaging and evaluating incoming incident reports related to the CMTARS system.
  • Respond to requests for troubleshooting assistance via phone, email, or Microsoft Teams within 48 hours of request receipt.
  • Provide technical support to users experiencing issues with OpenText-based applications and system functionality.
  • Troubleshoot and resolve application, system access, and user interface issues.
  • Escalate complex issues to appropriate technical teams including system administrators or software developers as necessary.
  • Track and report all incidents using the System Change Request and Issue Log Tracker (A005).
  • Maintain detailed documentation of user support activities, issue resolution steps, and system incidents.
  • Verify, monitor, and maintain the list of cleared users and associated system licenses (A006) to ensure appropriate access controls.
  • Assist users with system navigation, troubleshooting, and general operational guidance.
  • Coordinate with project teams to identify recurring issues and recommend improvements to system functionality and user experience.
  • Support testing activities and validation of system changes from an end-user perspective.
  • All other duties as assigned by management.

Skills and Qualifications:

  • Experience supporting OpenText enterprise content management platforms.
  • Strong troubleshooting and diagnostic skills related to enterprise applications and user environments.
  • Ability to triage incidents, prioritize support requests, and track issues to resolution.
  • Experience using incident tracking systems, ticketing systems, or issue tracking logs.
  • Strong customer service and communication skills when assisting users with technical issues.
  • Ability to clearly explain technical concepts to non-technical users.
  • Experience supporting applications within secure DoD or federal environments.
  • Strong organizational skills with the ability to maintain accurate incident logs and user records.
  • Ability to work collaboratively with system administrators, developers, and project management staff.

Required Education and Experience:

  • Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field (or equivalent experience).
  • Minimum five (5) years of experience supporting OpenText products and enterprise user support environments.
  • Experience providing technical troubleshooting and application support in a federal or DoD environment.
  • Experience managing and tracking system incidents using issue tracking tools or support logs.
  • Experience maintaining system user lists, permissions, and license tracking.

Required Certifications:

  • Security+ Certification (DoD 8570.01-M compliance).
  • OpenText Business Consultant Certification or demonstrated working knowledge of OpenText platforms.

Clearance Requirement:

  • Active Secret Security Clearance issued by the U.S. Department of Defense.
  • Clearance must be maintained throughout the duration of employment supporting the contract.