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Encompass Jobs (NOW HIRING)

CrossCountry Mortgage

Encompass Support Manager

The Encompass Support Manager is responsible for leading the day-to-day support operations of the ICE Encompass Loan Origination System (LOS), ensuring timely resolution of production issues ...

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How much do encompass jobs pay per year?

As of Jun 6, 2026, the average yearly pay for encompass in the United States is $61,294.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,500.00 and $71,500.00 per year, depending on experience, location, and employer.

What is the difference between Encompass vs Loan Processor?

AspectEncompassLoan Processor
CredentialsTypically requires knowledge of Encompass software, mortgage industry certificationsRequires mortgage industry knowledge, sometimes certifications, but less software-specific
Work EnvironmentLoan origination teams, mortgage lenders, financial institutionsMortgage companies, banks, lending institutions
Industry UsageUsed as a loan origination software platformRole focused on processing loan applications

Encompass is a comprehensive loan origination software used by mortgage lenders, while a Loan Processor is a professional who reviews and prepares loan documents. Encompass facilitates the loan process digitally, whereas Loan Processors handle the manual review and verification of loan applications. Both roles are integral to mortgage lending but serve different functions within the industry.

What does a typical day look like for an Encompass Administrator and how do they interact with other departments?

As an Encompass Administrator, your day-to-day responsibilities involve configuring and maintaining the Encompass loan origination system, troubleshooting user issues, and implementing workflow enhancements. You frequently collaborate with loan officers, processors, and IT teams to ensure the platform supports evolving business needs. Expect to conduct user training sessions, manage system updates, and create custom reports to support compliance and operational efficiency. This role requires strong communication skills and adaptability, as priorities may shift quickly based on regulatory changes or business growth.

What are Encompass professionals and what do they do?

Encompass professionals typically refer to specialists who work with the Encompass loan origination software, which is widely used in the mortgage industry. Their roles can include configuring, administering, and supporting the Encompass platform to help lenders manage loan processes efficiently. They may also be responsible for workflow automation, troubleshooting system issues, and training staff on best practices. These professionals are essential for ensuring mortgage companies stay compliant and operate smoothly. Their expertise helps streamline the mortgage application, processing, and closing procedures.

What are the key skills and qualifications needed to thrive as an Encompass Administrator, and why are they important?

To thrive as an Encompass Administrator, you generally need expertise in mortgage processing, loan origination systems, and a solid understanding of the mortgage industry, often supported by relevant experience or certifications. Familiarity with Ellie Mae Encompass software, workflow configuration, and troubleshooting technical issues is essential. Strong analytical thinking, attention to detail, and effective communication skills help administrators optimize system usage and collaborate with cross-functional teams. These skills ensure efficient loan processing, regulatory compliance, and seamless system performance within mortgage organizations.
More about Encompass jobs
What cities are hiring for Encompass jobs? Cities with the most Encompass job openings:
What states have the most Encompass jobs? States with the most job openings for Encompass jobs include:
What job categories do people searching Encompass jobs look for? The top searched job categories for Encompass jobs are:
Encompass jobs near you
Infographic showing various Encompass job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 79% Full Time, 19% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $61,294 per year, or $29.5 per hour.

Encompass Support Manager

CrossCountry Mortgage

Remote

Full-time

Medical, Dental, Vision, Retirement

Posted 14 days ago

CrossCountry Mortgage rating

7.1

Company rating: 7.1 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

Job description

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.
A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You'll get unwavering support from all departments and total transparency from the top down.
CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.
Position Overview:
The Encompass Support Manager is responsible for leading the day-to-day support operations of the ICE Encompass Loan Origination System (LOS), ensuring timely resolution of production issues, maintaining system stability, and delivering a high level of service to business stakeholders. This role manages the Encompass Support team, oversees ticket intake and resolution, and partners closely with Operations, Encompass Admins, UAT, and Compliance to ensure issues are resolved efficiently and escalated appropriately. The Encompass Support Manager plays a critical role in balancing production support with ongoing system enhancements by ensuring proper routing between Support and Change Control.
Job Responsibilities:
  • Lead and develop the Encompass Support team, ensuring timely resolution of production issues and inquiries.
  • Manage ticket intake, triage, and prioritization to meet SLAs and prevent backlogs.
  • Serve as the escalation point for complex or high-impact issues.
  • Partner with Operations, Encompass Admins, UAT, and vendors to resolve defects and drive solutions.
  • Determine proper routing of requests between Support (issues) and Change Control (enhancements).
  • Identify trends and implement process improvements to reduce recurring issues.
  • Track and report on key metrics including ticket volume, resolution time, and SLA performance.

Qualifications and Skills:
  • 5+ years of mortgage operations and/or Encompass experience.
  • 2+ years of leadership or team management experience.
  • Deep knowledge of Encompass workflows and loan lifecycle.
  • Experience managing support queues, SLAs, and issue resolution.
  • Excellent communication and problem-solving skills.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com
CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com
California residents: Please see CrossCountry's privacy statement for information about how CrossCountry collects and uses personal information about California applicants.
CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual's association with a member of a protected group or any other characteristic protected by federal, state, or local law ("Protected Characteristics"). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.
CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org

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