Employee Experience Program Manager Jobs in Arkansas

Whatever the role, everyone at Grady is part of something bigger. Choosing a career at Grady is choosing to be part of a legacy of service and commitment to our communities. If you want to make a difference, we want to hear from you.

Job Summary

SUMMARY

The 340B Program Manager provides strategic and operational leadership for the 340B program, with accountability for compliance, financial performance, and overall program optimization. This role coordinates day-to-day program oversight in partnership with 340B Analysts, ensuring accurate reporting, efficient operations, and timely resolution of issues. Serving as the central point of coordination, the Program Manager works collaboratively with pharmacy, finance, IT, supply chain, compliance, and external vendors to maintain alignment, strengthen processes, and support program goals.

As the 340B program's subject matter expert, this position is responsible for maintaining up-to-date policies and procedures, managing
wholesaler accounts and vendor relationships, and overseeing essential program components such as location crosswalks, provider
eligibility files, Medicaid carve-out, Medicare cost report, data feeds, and OPAIS records. The role safeguards program integrity and long-term sustainability through strong internal controls, operational accuracy, and continuous process improvement. Ensure compliance with the 340B program through strategic planning, development, and day-to-day management.

• Maintain adherence to 340B requirements for qualified patients, drugs, and locations.
• Coordinate response to HRSA and/or manufacturer audits.
• Develop, implement, and update policies and procedures to support program compliance. Communicate compliance requirements, identify potential risk areas, and facilitate corrective actions.
• Stay current on applicable federal, state, and local laws and regulations related to the program.
• Build and maintain effective working relationships within health system and with 340B-related agencies to support compliance.
• Analyze and evaluate program data to monitor integrity and identify opportunities for improvement.
• Collaborate across departments to coordinate 340B program initiatives and operations.
• Conduct staff training and education to promote understanding of 340B compliance requirements.
• Oversee the maintenance and effective use of split billing software to ensure accurate program operations.
• Additional duties as assigned

QUALIFICATIONS

• Required: Georgia pharmacist license or eligibility for licensure in Georgia through reciprocity within 90 days of employment.
• Doctor of Pharmacy (PharmD) degree
• Four (4) or more years of job-related experience
• Preferred: 340B Apexus Certified Expert (ACE)
• Strong knowledge of HRSA 340B regulations and pharmacy worfkflows.
• Experience with Epic, pharmacy dispensing systems, and split-billing software (e.g., Wellpartner, Macro Helix).
• Demonstrated Proficiency in financial analysis, data management/reporting, and process optimization.
• Excellent organizational, analytical, and communication skills.

Core Competencies
These competencies reflect the values and behaviors expected of all Grady team members, regardless of role. They ensure that every employee contributes to safe, high-quality care, positive patient experience, and a collaborative work environment.

1. Patient-Centered Care - Demonstrates a commitment to delivering safe, compassionate, and high-quality care that prioritizes the well-being and satisfaction of patients and their families.
2.Integrity & Accountability - Acts ethically, maintains confidentiality, and accepts responsibility for actions, decisions, and outcomes.
3.Collaboration & Teamwork - Builds positive relationships, works effectively across departments, and supports colleagues to achieve shared goals.
4. Communication - Communicates clearly, respectfully, and effectively with patients, families, colleagues, and leadership.
5.Respect & Inclusion - Creates an inclusive environment by valuing diversity, treating others with dignity, and ensuring equitable care and opportunities for all.
6. Quality & Safety - Adheres to best practices, regulatory standards, and policies to ensure safe, reliable, and high-quality outcomes.
7. Adaptability & Resilience - Responds effectively to change, remains flexible in dynamic situations, and demonstrates resilience under pressure.
8. Continuous Improvement - Seeks opportunities to improve processes, skills, and outcomes through innovation, learning, and feedback.
9. Leadership & Professionalism - Inspires, guides, and develops individuals and teams while modeling professionalism, fairness, and transparency.
10. Employee Experience Focus - Champions a supportive and engaging employee journey that enables staff to thrive and, in turn, deliver exceptional patient care.

Grady Total Rewards
At Grady, we believe in supporting the health, well-being, and growth of every team member. Our Total Rewards package is designed to provide competitive pay and comprehensive benefits that make a difference in your life and career, including:

• Health & Wellness: Medical, dental, vision, and prescription drug coverage.

• Financial Security: Retirement savings plans with employer contributions, life insurance, and disability coverage.

• Work-Life Balance: Paid time off, holidays, and family leave benefits.

• Career Growth: Tuition reimbursement, professional development programs, and opportunities for advancement.

• Employee Support: Employee Assistance Program (EAP), wellness initiatives, and discounts on services.

Grady's Total Rewards are designed to ensure our employees feel valued, supported, and empowered, both at work and beyond.

Why Join Grady?
Grady Health System is more than a hospital - we are a vital part of Atlanta and the surrounding communities. For over 125 years, Grady has been committed to providing exceptional care, advancing health equity, and making a difference in the lives of those we serve. When you join Grady, you become part of a team that values excellence, compassion, innovation, and collaboration.

Here, every role matters. Whether you provide direct patient care, support our operations, or lead teams, you play an important part in fulfilling our mission. We offer opportunities to learn, grow, and build a meaningful career in an environment where your contributions are recognized and valued.

At Grady, we don't just work, we make an impact.

Equal Opportunity Employer Statement:
Grady Health System is proud to be an equal opportunity employer. We are committed to fostering a workforce where all employees feel valued, respected, and empowered to succeed. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.

Grady is dedicated to creating an accessible work environment and provides reasonable accommodations to qualified individuals with disabilities to ensure equitable opportunities for success.