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Employee Experience Manager Jobs in Springfield, MA

Baystate Health

HR Business Partner

Springfield, MA · Hybrid

Champion a positive employee experience by serving as a resource and advocate for employees while helping foster a supportive, respectful, and inclusive workplace. * Guide performance management by ...

Greater Holyoke YMCA

Childwatch Employee

Holyoke, MA · On-site

This position requires skills in supervising children, risk management and working with others ... Strives to meet or exceed goals and deliver a high-value experience for members. Embraces new ...

Pizza Hut

Job Details

Springfield, MA · On-site

$51K - $68K/yr

Duties/Responsibilities Assist RGM with Hiring, Training, Building a Bench of Key Holding Managers and Team Members in Restaurant Own and Promote Positive Restaurant Culture and Employee Experience ...

Holyoke YMCA

Childwatch Employee

Holyoke, MA · On-site

This position requires skills in supervising children, risk management and working with others ... Strives to meet or exceed goals and deliver a high-value experience for members. Embraces new ...

pelican

Director, Human Resources

South Deerfield, MA · On-site

Lead complex employee relations matters, workplace investigations, performance management, and conflict resolution * Champion initiatives that enhance the employee experience while minimizing ...

pelican

Director, Human Resources

South Deerfield, MA · On-site

Lead complex employee relations matters, workplace investigations, performance management, and conflict resolution * Champion initiatives that enhance the employee experience while minimizing ...

pelican

Director, Human Resources

South Deerfield, MA · On-site

Lead complex employee relations matters, workplace investigations, performance management, and conflict resolution * Champion initiatives that enhance the employee experience while minimizing ...

pelican

Director, Human Resources

South Deerfield, MA · On-site

Lead complex employee relations matters, workplace investigations, performance management, and conflict resolution * Champion initiatives that enhance the employee experience while minimizing ...

pelican

Director, Human Resources

South Deerfield, MA · On-site

Lead complex employee relations matters, workplace investigations, performance management, and conflict resolution * Champion initiatives that enhance the employee experience while minimizing ...

Holyoke YMCA

Childwatch Employee

Holyoke, MA · On-site

This position requires skills in supervising children, risk management and working with others ... Strives to meet or exceed goals and deliver a high-value experience for members. Embraces new ...

pelican

Director, Human Resources

South Deerfield, MA · On-site

Lead complex employee relations matters, workplace investigations, performance management, and conflict resolution * Champion initiatives that enhance the employee experience while minimizing ...

pelican

Director, Human Resources

South Deerfield, MA · On-site

Lead complex employee relations matters, workplace investigations, performance management, and conflict resolution * Champion initiatives that enhance the employee experience while minimizing ...

pelican

Director, Human Resources

South Deerfield, MA · On-site

Lead complex employee relations matters, workplace investigations, performance management, and conflict resolution * Champion initiatives that enhance the employee experience while minimizing ...

pelican

Director, Human Resources

South Deerfield, MA · On-site

Lead complex employee relations matters, workplace investigations, performance management, and conflict resolution * Champion initiatives that enhance the employee experience while minimizing ...

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Showing results 41-60

All JobsEmployee Experience JobsEmployee Experience Manager JobsEmployee Experience Manager Jobs in Springfield, MA

Employee Experience Manager information

See Springfield, MA salary details

$24.4K

$59.3K

$115.6K

How much do employee experience manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for employee experience manager in Springfield, MA is $59,317.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,900.00 and $68,300.00 per year, depending on experience, location, and employer.

What does an employee experience manager do?

An Employee Experience Manager is responsible for shaping and improving the overall experience employees have at a company. They focus on employee engagement, workplace culture, and ensuring that staff feel supported and valued throughout their employment journey. Their duties often include designing programs for onboarding, professional development, feedback collection, and fostering a positive work environment. By aligning company policies with employee needs, they help boost productivity and retention.

How does an employee experience manager typically collaborate with HR and other departments to improve workplace culture?

Employee Experience Managers work closely with HR, leadership, and cross-functional teams to design and implement initiatives that enhance workplace culture. They often gather employee feedback, analyze engagement data, and coordinate with HR to align policies and programs with organizational values. Collaboration might include running workshops, supporting onboarding processes, and partnering with managers to address team-specific needs. This role requires strong communication and facilitation skills to ensure that employee experience initiatives are integrated across departments.

What are the key skills and qualifications needed to thrive as an employee experience manager, and why are they important?

To thrive as an Employee Experience Manager, you need a solid background in human resources, organizational development, and employee engagement, often supported by a bachelor’s or master’s degree in HR or a related field. Experience with HRIS platforms, survey tools, and analytics systems, as well as certifications like SHRM-CP or PHR, are highly valuable. Exceptional interpersonal skills, problem-solving abilities, and emotional intelligence help you build trust and drive positive change across teams. These skills ensure a supportive and productive workplace culture, directly impacting employee satisfaction and organizational success.

What is the difference between Employee Experience Manager vs HR Business Partner?

AspectEmployee Experience ManagerHR Business Partner
Primary FocusEnhancing employee engagement, satisfaction, and overall experienceAligning HR strategies with business goals, advising leadership on HR issues
Required CredentialsBachelor's degree in HR, Business, or related field; experience in employee engagementBachelor's degree, HR certification (e.g., SHRM, PHR), extensive HR experience
Work EnvironmentCollaborates across departments to improve workplace cultureWorks closely with leadership and management on HR policies and strategies

While both roles focus on improving workplace dynamics, the Employee Experience Manager primarily concentrates on employee engagement and satisfaction initiatives. In contrast, the HR Business Partner provides strategic HR advice to leadership, aligning HR policies with business objectives. Both roles require HR knowledge and collaboration skills but serve different aspects of HR management.

What job categories do people searching Employee Experience Manager jobs in Springfield, MA look for?

The top searched job categories for Employee Experience Manager jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Employee Experience Manager jobs?

Cities near Springfield, MA with the most Employee Experience Manager job openings:

Employee Experience Manager jobs near you
Infographic showing various Employee Experience Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $59,317 per year, or $28.5 per hour.

Senior Manager, Premium Operations

Sun Life Financial

Hartford, CT • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Sun Life Assurance Company of Canada rating

8.6

Company rating: 8.6 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

91st of 311 rated insurance

Job description

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.


At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.


When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.


Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.

Job Description:

The Opportunity

TheSenior Manager, Premium Resolution leads a team responsible for resolving complex premium administration issues, payment inquiries, collections concerns, billing discrepancies, lapse prevention, and premium reconciliation activities across Sun Life's Group Benefits business. This role is accountable for delivering a strong client and employee experience while ensuring operational excellence, financial accuracy, risk mitigation, and adherence to service commitments.

The Senior Manager provides direction, coaching, and oversight for the U150 Resolution team, acts as an escalation leader for high-impact or financially sensitive issues, and partners across Client Account Management, Underwriting, Billing, Claims, Sales, Technology, Finance, and other operational teams to drive timely and sustainable resolutions.

What you will do:

People Leadership and Talent Development

Lead, coach, and develop Premium Resolution Specialists responsible for complex client payment, billing, lapse, and premium-related inquiries.

Set clear expectations for production, quality, service, collaboration, risk management, and client outcomes.

Conduct performance check-ins, development planning, career coaching, workload balancing, and succession planning.

Foster an inclusive, collaborative, accountable, and client-focused team culture.

Client Resolution and Escalation Management

Serve asescalationowner for complex, high-value, aged, or financially sensitive premium issues and lapse situations.

Ensure team members coordinate internal resources and own assigned issues from beginning to end.

Promote proactive communication with clients, brokers, TPAs, and internal partners to improve experience and reduce rework.

Operational Excellence and Controls

Monitorinventory, workflow queues, case aging, turnaround time, quality, and service expectations.

Identifyrecurring root causes and implement sustainable process improvements, job aids, controls, and governance routines.

Ensureaccurateapplication of documented procedures andappropriate handlingof payment history, paid-versus-billed analyses, lapse inquiries, and reconciliation support.

Represent Premium Administration in projects, issue-resolution forums, and operational readiness activities.

Cross-Functional Leadership

Build effective partnerships with Underwriting, Amendments, Client Services, Sales, Billing, Finance, Technology, and other teams to resolve issues and improve handoffs.

Use data, reporting, and operational insights to communicate themes, recommend priorities, and support strategic planning.

Drive adoption of continuous improvement, automation, and AI-enabled opportunities that reduce manual work and improve accuracy.

What you will bring with you:

  • 3 to 5+ years of experience in Group Benefits, Premium Administration, Billing, Financial Operations, Client Services, or related insurance operations preferred.
  • Strongpeopleleadership, coaching, performance management, and workforce planning skills.
  • Demonstrated ability to lead through ambiguity, competing priorities, and time-sensitive client escalations.
  • Strong financial and operational acumen, including ability to interpret premium balances, billing records, payment history, and receivable trends.
  • Excellent written and verbal communication skills, with ability to tailor messages for clients, brokers, operational partners, and senior leaders.
  • Experience with process improvement, operational controls, reporting, or automation initiatives preferred.
  • Strong analytical skills and comfort using Excel, reporting tools, workflow data, and operational metrics to manage performance andidentifytrends.
  • Client-centered mindset withdemonstratedjudgment, confidentiality, sound decision-making, and attention to detail.
  • Commitment to diversity, equity, inclusion, collaboration, and continuous learning.


At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions. National Average Salary Range: $64,700 - $97,100

Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you!

We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds.

Life is brighter when you work at Sun Life

At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We're proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S., we've also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row. Visit our website to learn more about our benefits and recognition within our communities.

We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email thebrightside@sunlife.comto request an accommodation.

For applicants residing in California, please read our employee California Privacy Policy and Notice.

We do not require or administer lie detector tests as a condition of employment or continued employment.

Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Category:

Customer Service / Operations

Posting End Date:

28/08/2026

What Sun Life Assurance Company of Canada employees say

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