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Employee Experience Associate Jobs in Ohio (NOW HIRING)

Millcraft

Customer Experience Associate

Independence, OH · On-site

$16 - $21.50/hr

... as a Customer Experience Associate in the Paper & Forest Products industry. Reporting to the ... Follow all Millcraft policies, procedures, and guidelines as outlined in the employee handbook and ...

Millcraft

Customer Experience Associate

Cincinnati, OH · On-site

$15.75 - $21/hr

... Experience Associate in the Paper amp; Forest Products industry. Reporting to the Customer ... Follow all Millcraft policies, procedures, and guidelines as outlined in the employee handbook and ...

Millcraft

Customer Experience Associate

Cincinnati, OH · On-site

$15.75 - $21/hr

... as a Customer Experience Associate in the Paper & Forest Products industry. Reporting to the ... Follow all Millcraft policies, procedures, and guidelines as outlined in the employee handbook and ...

Millcraft

Customer Experience Associate

Independence, OH · On-site

$16 - $21.50/hr

... Experience Associate in the Paper amp; Forest Products industry. Reporting to the Customer ... Follow all Millcraft policies, procedures, and guidelines as outlined in the employee handbook and ...

CBRE

Workplace Experience Associate

Cleveland, OH · On-site

$60K/yr

As a CBRE Workplace Experience Associate, you will be responsible for delivering world-class ... employee contributes to our company's success. CBRE provides reasonable accommodations in job ...

Go Rentals

Guest Experience Associate

Cincinnati, OH · On-site

$20/hr

The Guest Experience Associate - Carcierge is the face of Go Rentals, a guest-facing luxury ... Employee discounts and lifestyle perks (auto rentals, vehicle purchase program, pet insurance, and ...

TOCA Football

Guest Experience Associate

Richmond, OH · On-site

$13.75 - $16.75/hr

Employee Assistance Program * Active & Fit Membership * Benefits Hub Discount Marketplace * So many ... Guest Experience Associate Location: Richmond, OH Report To: General Manager Hours Required:

TOCA Football

Guest Experience Associate

Toledo, OH · On-site

$14.50 - $17.75/hr

Employee Assistance Program * Active & Fit Membership * Benefits Hub Discount Marketplace * So many ... Guest Experience Associate Location: Toledo, OH Report To: General Manager Hours Required:

AEG

Guest Experience Associate

Rossford, OH · On-site

$14 - $17.25/hr

Employee Assistance Program * Active & Fit Membership * Benefits Hub Discount Marketplace * So many ... Guest Experience Associate Location: Toledo, OH Report To: General Manager Hours Required:

TOCA Football

Guest Experience Associate

Bedford, OH · On-site

$13.50 - $16.50/hr

Employee Assistance Program * Active amp; Fit Membership * Benefits Hub Discount Marketplace * So ... Guest Experience Associate Location: Richmond, OH Report To: General Manager Hours Required:

TOCA Football

Guest Experience Associate

Rocky River, OH · On-site

$13.75 - $16.75/hr

Employee Assistance Program * Active & Fit Membership * Benefits Hub Discount Marketplace * So many ... Guest Experience Associate Location: Rocky River, OH Report To: General Manager Hours Required:

TOCA Football

Guest Experience Associate

Columbus, OH · On-site

$14.25 - $17.50/hr

Employee Assistance Program * Active amp; Fit Membership * Benefits Hub Discount Marketplace * So ... Guest Experience Associate Location: Columbus, OH Report To: General Manager Hours Required:

TOCA Football

Guest Experience Associate

Columbus, OH · On-site

$14.25 - $17.50/hr

Employee Assistance Program * Active & Fit Membership * Benefits Hub Discount Marketplace * So many ... Guest Experience Associate Location: Columbus, OH Report To: General Manager Hours Required:

TOCA Football

Guest Experience Associate

Rossford, OH · On-site

$13/hr

Employee Assistance Program * Active amp; Fit Membership * Benefits Hub Discount Marketplace * So ... Guest Experience Associate Location: Toledo, OH Report To: General Manager Hours Required:

AEG

Guest Experience Associate

Rocky River, OH · On-site

$13.75 - $16.75/hr

Employee Assistance Program * Active & Fit Membership * Benefits Hub Discount Marketplace * So many ... Guest Experience Associate Location: Rocky River, OH Report To: General Manager Hours Required:

TOCA Football

Lead Experience Associate

Richmond, OH · On-site

$35K - $42K/yr

Employee Assistance Program * Active & Fit Membership * Benefits Hub Discount Marketplace * So many ... Lead Experience Associate Location: Richmond, OH Report To: General Manager Hours Required:

TOCA Football

Lead Experience Associate

Bedford, OH · On-site

$15 - $18/hr

Employee Assistance Program * Active amp; Fit Membership * Benefits Hub Discount Marketplace * So ... Lead Experience Associate Location: Richmond, OH Report To: General Manager Hours Required:

AEG

Guest Experience Associate

Bedford, OH · On-site

$13.50 - $16.50/hr

Employee Assistance Program * Active & Fit Membership * Benefits Hub Discount Marketplace * So many ... Guest Experience Associate Location: Richmond, OH Report To: General Manager Hours Required:

AEG

Guest Experience Associate

Columbus, OH · On-site

$14.25 - $17.50/hr

Employee Assistance Program * Active & Fit Membership * Benefits Hub Discount Marketplace * So many ... Guest Experience Associate Location: Columbus, OH Report To: General Manager Hours Required:

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All JobsEmployee Experience Associate JobsEmployee Experience Associate Jobs in Ohio

Employee Experience Associate information

See Ohio salary details

$10

$18

$31

How much do employee experience associate jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for employee experience associate in Ohio is $18.89, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $19.66 per hour, depending on experience, location, and employer.

What does an Employee Experience Associate do?

An Employee Experience Associate is responsible for enhancing the overall work environment and ensuring employees have a positive and engaging experience at their organization. Their duties often include managing onboarding processes, organizing company events, collecting employee feedback, and supporting internal communication initiatives. They work closely with HR and other departments to foster a culture of inclusivity, satisfaction, and productivity. By focusing on employee well-being and engagement, they help improve retention and workplace morale.

What are some common challenges faced by an Employee Experience Associate, and how can they overcome them?

Employee Experience Associates often face the challenge of balancing organizational goals with the diverse needs of employees. Navigating sensitive feedback, ensuring effective communication across departments, and fostering engagement in both remote and in-person environments are key aspects of the role. Overcoming these challenges involves active listening, leveraging data-driven insights, and building strong relationships with team members and leadership. Staying adaptable and proactive in seeking employee input can help create a more positive and inclusive workplace culture.

What are the key skills and qualifications needed to thrive as an Employee Experience Associate, and why are they important?

To thrive as an Employee Experience Associate, you need a background in human resources, strong organizational abilities, and experience with employee engagement strategies, often supported by a relevant degree. Familiarity with HR information systems (HRIS), survey tools, and project management software is commonly required. Excellent interpersonal communication, empathy, and problem-solving skills help you effectively address employee needs and foster a positive workplace culture. These competencies are essential for enhancing employee satisfaction, retention, and overall organizational performance.

What is the difference between Employee Experience Associate vs HR Coordinator?

AspectEmployee Experience AssociateHR Coordinator
ResponsibilitiesFocuses on improving employee engagement, onboarding, and workplace cultureHandles administrative HR tasks, recruitment coordination, and employee records
Required SkillsCommunication, employee engagement, event planningHR policies, administrative skills, organization
Work EnvironmentCollaborates with HR, management, and employees in a dynamic settingTypically in HR department, administrative office setting
Common UsageUsed in companies emphasizing employee experience and cultureCommon in HR departments across industries

The Employee Experience Associate primarily focuses on enhancing employee engagement and workplace culture, while the HR Coordinator manages administrative HR functions. Both roles require strong communication skills, but the Employee Experience Associate emphasizes employee relations and experience initiatives, whereas the HR Coordinator handles HR processes and compliance. Understanding these differences helps organizations assign roles effectively and candidates target their job search accordingly.

What is an employee experience associate job?

An employee experience associate is responsible for supporting initiatives that improve employee engagement, satisfaction, and workplace culture. They often coordinate communication, gather feedback, and assist with programs related to onboarding, training, and employee well-being. Strong communication skills and familiarity with HR tools are typically required for this role.

What are the most commonly searched types of Employee Experience jobs in Ohio?

The most popular types of Employee Experience jobs in Ohio are:

Employee Experience Associate jobs near you

Customer Experience Associate

Millcraft

Independence, OH • On-site

$16 - $21.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 22 days ago

Job description

WHY MILLCRAFT
At Millcraft, we're more than a business, we're a family. For over 100 years, we've been proud to serve the paper, packaging, and graphic arts industries, guided by our values of Family, Passion, Aspire, Responsible, and Deliver. We care deeply about our people, our customers and our communities. We believe in creating a place where you can grow, belong and make a difference. Come join us and be part of something truly special.
THE DIFFERENCE YOU WILL MAKE
Millcraft Paper Company is seeking a highly motivated and customer-centric individual to join our t
eam as a Customer Experience Associate in the Paper & Forest Products industry. Reporting to the Customer Experience Manager, you will be responsible for providing exceptional service to our customers, ensuring their satisfaction with our products and services by providing timely and accurate information. You will serve as the main point of contact for all customer inquiries, complaints, and product support. Additionally, you will contribute to the development and improvement of customer experience strategies, processes, and policies to enhance overall customer satisfaction and loyalty.
CORE FUNCTIONS OF THIS ROLE
  • Process customer orders and sales order changes and resolve any issues or discrepancies with order fulfillment
  • Respond to all customer inquiries, complaints, and product support requests in a timely manner
  • Identify and troubleshoot customer issues, providing appropriate solutions and ensuring resolution
  • Proactively engage with customers to understand their needs, preferences, and concerns
  • Establish and maintain excellent rapport with internal and external customers and vendors
  • Collaborate with cross-functional teams to address customer concerns and improve customer experience
  • Follow up with customers to ensure their satisfaction and gather feedback
  • Provide product recommendations, information, and upselling opportunities to customers
  • Continually build knowledge of products and services
  • Participate in team meetings and projects as needed
  • Follow all Millcraft policies, procedures, and guidelines as outlined in the employee handbook and departmental SOPs
  • Ensure a safe working environment by strictly following all safety protocols and standards including reporting unsafe conditions, near-misses and incidents immediately to your manager
  • Demonstrate the Millcraft Core Values (Family, Responsible, Passion, Deliver, Aspire and FUN) in day-to-day work and interactions
  • Other duties as assigned

WHAT YOU'LL NEED TO SUCCEED
  • 1-3 years of experience in customer service, sales, or product management role preferred
  • Effective problem-solving, high customer satisfaction, and efficiency.
  • Previous experience in customer service, preferably in specialized products
  • Proficient in using ERP (D365) and CRM (Customer Relationship Management) software and customer service tools
  • Strong problem-solving and decision-making abilities
  • Ability to multitask and prioritize tasks effectively
  • Detail-oriented with a strong focus on accuracy and attention to detail
  • Strong verbal and written communication skills, with the ability to effectively interact with diverse customers
  • Ability to work independently and prioritize tasks effectively in a fast-paced environment
  • WHAT WINNING LOOKS LIKE
  • High Customer Satisfaction Scores (CSI): Consistently receiving positive feedback from customers after interactions, indicating their issue was resolved to their satisfaction and the experience was pleasant.
  • High First Contact Resolution (FCR) Rate: Successfully resolving the customer's inquiry or issue entirely during the first interaction, without the need for follow-ups or transfers.
  • Order Line Activity (OLA): Consistently maintain at or above average order line activity.
  • Positive Net Promoter Scores (NPS): Interactions contribute to the customer's likelihood of recommending the company to others.
  • Positive Customer Effort Score (CES): Making the customer's journey as smooth and easy as possible, minimizing the work they have to do to get their issue resolved.

This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. They may change, or new ones may be assigned at any time with or without notice.
WORK ENVIRONMENT:
At the corporate level, the work environment characteristics described herein are generally representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The work environment is moderately quiet to moderately noisy. Temperature is moderated by heat in the winter and air conditioning or air circulation methods in the summer.
HOW WE WILL TAKE CARE OF YOU
  • Medical, Dental, & Vision
  • Generous Time Off Policies
  • Profit-Sharing
  • Health Savings and Flexible Spending Accounts
  • Accident and Critical Illness
  • Employee Assistance Program
  • Military Leave Pay
  • Voluntary Dependent Life Insurance
  • Wellness Program
  • Company Paid Holidays
  • 401k Retirement Savings Plan
  • Company paid Short- and Long-Term Disability
  • Company Paid Life Insurance
  • Voluntary Dependent Life Insurance
  • Veteran's Day Pay
  • Tuition Reimbursement Program

Don't meet every single requirement? That's okay. At Millcraft, we believe great people come with many different experiences, and if our core values-Family, Passion, Aspire, Responsible, and Deliver-resonate with you, we encourage you to apply. We're always looking for people who think differently, bring new perspectives, and want to grow with us.
Your passion, our purpose-let's make a difference together.
Millcraft Paper Company is an EEO employer. We are committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability, or veteran status. Millcraft Paper Company complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must have authorization to work for Millcraft Paper Company.

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