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Employee Development Jobs in Washington (NOW HIRING)

F.H. Furr

Call Center Supervisor (On-Site)

Manassas, VA · On-site

$55K - $80K/yr

Strong coaching, communication, and employee development skills. * Experience managing KPIs, service levels, conversion metrics, and quality performance. * Ability to analyze operational data and ...

New

United Bank

Talent Acquisition Partner

Washington, DC · On-site

Collaborate with business line leadership to develop and implement employee development programs, including sales, service, soft-skill, mentoring, and leadership development. Manage training ...

Robert Half

Human Resources Coordinator

Annapolis, MD · On-site

$55K - $65K/yr

Coordinate training and employee development programs * Ensure compliance with federal, state, and company policies * Respond to employee inquiries regarding HR policies and procedures * Bachelor ...

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All JobsEmployee Development JobsEmployee Development Jobs in Washington

Employee Development information

See Washington salary details

$12.5K

$84.5K

$170.5K

How much do employee development jobs pay per year?

As of Jul 17, 2026, the average yearly pay for employee development in Washington is $84,513.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,700.00 and $103,600.00 per year, depending on experience, location, and employer.

What is an Employee Development job?

An Employee Development job focuses on enhancing employees' skills, knowledge, and career growth within an organization. Professionals in this role design and implement training programs, leadership development initiatives, and performance improvement strategies. They assess workforce needs, create learning opportunities, and support career progression. The goal is to increase employee engagement, productivity, and retention while aligning with organizational objectives.

What are some common career advancement opportunities for professionals in Employee Development?

Professionals in Employee Development often have clear pathways to advancement, such as progressing to senior roles like Employee Development Manager, Director of Learning and Development, or HR Business Partner. With experience, you may also specialize in areas like leadership training, change management, or organizational effectiveness. Many organizations value employee development professionals for their ability to enhance workforce skills and engagement, making them strong candidates for broader HR leadership positions. Continuous professional development and involvement in high-impact projects can further accelerate your career growth in this field.

What are the key skills and qualifications needed to thrive in the Employee Development position, and why are they important?

To thrive in Employee Development, you need a strong understanding of adult learning principles, curriculum design, and organizational development, often supported by a degree in HR, education, or related fields. Proficiency with learning management systems (LMS), e-learning authoring tools, and certifications such as CPLP or SHRM-CP are highly valuable. Outstanding interpersonal skills, active listening, and adaptability help you navigate diverse employee needs and facilitate meaningful growth. These competencies ensure that you can create effective development programs, drive employee engagement, and support organizational objectives.

What are the most commonly searched types of Employee Development jobs in Washington? The most popular types of Employee Development jobs in Washington are:
What are popular job titles related to Employee Development jobs in Washington? For Employee Development jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Employee Development jobs in Washington look for? The top searched job categories for Employee Development jobs in Washington are:
Employee Development jobs near you
Infographic showing various Employee Development job openings in Washington as of July 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 89% Physical, 5% Hybrid, and 6% Remote job distribution, with an average salary of $84,513 per year, or $40.6 per hour.
Call Center Supervisor (On-Site)

Call Center Supervisor (On-Site)

F.H. Furr

Manassas, VA

$80K/yr

Full-time

Posted 2 days ago

New

Job description

OverviewCall Center Supervisor (Onsite - Manassas, VA)Position Summary

F.H. Furr is seeking an experienced Call Center Supervisor to lead and develop a team of customer service and booking agents at our headquarters in Manassas, Virginia. This onsite leadership role is responsible for driving exceptional customer experiences, maximizing appointment bookings, supporting day-to-day contact center operations, and ensuring alignment with our Plumbing, HVAC, and Electrical service teams. The Supervisor will provide coaching, performance management, workforce oversight, and escalation support while partnering closely with Dispatch, General Managers, Sales Leadership, and Operations teams to deliver outstanding results for homeowners across our service areas. F.H. Furr provides residential plumbing, heating, cooling, and electrical services throughout the Mid-Atlantic region and is headquartered in Manassas, VA. 

Key ResponsibilitiesTeam Leadership & Performance Management
  • Lead, coach, and develop a team of contact center agents focused on customer service, appointment setting, membership engagement, and revenue generation.
  • Provide real-time support and guidance on customer interactions, service offerings, policies, procedures, and booking opportunities.
  • Conduct regular coaching sessions, performance reviews, and performance improvement discussions.
  • Lead daily huddles, team meetings, and ongoing training initiatives to drive engagement and results.
  • Support onboarding and training of new hires while reinforcing F.H. Furr's customer-first culture.
Customer Experience & Escalation Management
  • Manage escalated customer concerns and ensure timely, professional resolution.
  • Monitor customer interactions and quality scores to identify coaching opportunities and service improvements.
  • Review customer feedback, surveys, and membership-related interactions to enhance the overall customer experience.
  • Serve as a key escalation resource during evenings, weekends, and after-hours operations when necessary.
Contact Center Operations
  • Monitor call queues, service levels, response times, adherence, occupancy, productivity, and overall contact center performance.
  • Ensure adequate staffing coverage and schedule alignment based on call volume and business needs.
  • Assign and maintain agent skill groups and routing configurations.
  • Generate and analyze daily, weekly, and monthly operational reports.
  • Track and communicate key performance metrics to leadership.
Cross-Functional Partnership
  • Collaborate with Dispatch, General Managers, Sales Managers, Field Operations, and Contact Center Leadership to improve booking conversion, customer retention, and operational effectiveness.
  • Support coordination between the contact center and field teams to ensure seamless customer experiences.
  • Assist with special projects, acquisitions, system enhancements, testing initiatives, and process improvement efforts.
Administrative & Compliance Responsibilities
  • Process payroll through ADP, validate employee hours, and administer incentive and spiff programs.
  • Ensure compliance with company policies, procedures, attendance standards, and performance expectations.
  • Maintain accurate documentation related to coaching, performance management, and employee development.
  • Identify workflow improvements that increase efficiency, customer satisfaction, and business performance.
What We're Looking For
  • Previous supervisory or leadership experience in a call center, contact center, customer service, or appointment-setting environment.
  • Strong coaching, communication, and employee development skills.
  • Experience managing KPIs, service levels, conversion metrics, and quality performance.
  • Ability to analyze operational data and drive continuous improvement.
  • Strong problem-solving and escalation management capabilities.
  • Experience with workforce management tools, CRM systems, contact center platforms, and ADP payroll processing preferred.
  • Ability to thrive in a fast-paced, high-volume service organization.
  • HVAC, Plumbing, Electrical, Home Services, Retail Services, or Trades industry experience strongly preferred.
Success Measures
  • Service Level Achievement
  • Appointment Booking & Conversion Rates
  • Customer Satisfaction (CSAT)
  • Quality Assurance Scores
  • Membership Performance & Retention
  • Agent Productivity, Utilization & Adherence
  • Attendance, Engagement & Retention
  • Escalation Resolution Effectiveness
  • Coaching & Employee Development Outcomes
  • Payroll Accuracy & Operational Compliance
Work Location

Onsite - Manassas, VA (F.H. Furr Headquarters)

Join a trusted industry leader and play a key role in delivering exceptional service experiences while supporting the growth and success of F.H. Furr's Plumbing, HVAC, and Electrical business.

F.H. Furr may conduct a preemployment background check and drug test, subject to applicable law.

Posted Min Pay RateUSD $55,000.00/Yr.Posted Max Pay RateUSD $80,000.00/Yr.Employment Type: FULL_TIME

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