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Empathy Lab Jobs (NOW HIRING)

LG Seeds

Germination Lab Technician II

Brimfield, IL

$17.75 - $23.75/hr

Our DNA not only guides us but also connects us: we work with empathy, transparency, and respect ... Perform lab-scale seed sizing, analysis, and GMO trait verification on seed and plant tissue.

Vail Health Hospital

Cath Lab Technologist

Vail, CO · On-site

$38.98 - $53.80/hr

Educate and reassure patients and families with professionalism and empathy * Collaborate ... years of Cath Lab experience preferred Required Credentials * RCIS or ARRT certification and ...

Dental Express

Dental Lab Tech

Boardman, OH · On-site

Our guiding principle is empathy, and we want you to join us on our mission to transform the dental ... Dental Lab Techs will work directly with the dentist and team by following detailed written ...

Dental Express

Dental Lab Tech

Boardman, OH · On-site

Our guiding principle is empathy, and we want you to join us on our mission to transform the dental ... Dental Lab Techs will work directly with the dentist and team by following detailed written ...

Tenet Health

Lab Assistant III

Tucson, AZ · On-site

Will supervise or lead lab assistant I and II positions, as requested. Completes prioritization ... Service orientation actively looking for ways to care through respect, courtesy, empathy and warmth ...

Tenet Health

Lab Assistant III

Tucson, AZ · On-site

Will supervise or lead lab assistant I and II positions, as requested. Completes prioritization ... Service orientation actively looking for ways to care through respect, courtesy, empathy and warmth ...

Tenet Health

Lab Assistant III

Tucson, AZ

Will supervise or lead lab assistant I and II positions, as requested. Completes prioritization ... Service orientation actively looking for ways to care through respect, courtesy, empathy and warmth ...

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Empathy Lab information

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$29

How much do empathy lab jobs pay per hour?

As of May 30, 2026, the average hourly pay for empathy lab in the United States is $20.25, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $23.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Empathy Lab Facilitator, and why are they important?

To excel as an Empathy Lab Facilitator, you need a background in psychology, education, or human-centered design, often supported by relevant degrees or certifications in these fields. Familiarity with facilitation techniques, empathy-building tools, and digital collaboration platforms is typically required. Exceptional interpersonal skills, active listening, and emotional intelligence help facilitators create safe, engaging environments for participants. These competencies are crucial for fostering genuine empathy, enabling impactful learning experiences, and driving meaningful organizational change.

What are some common challenges faced by professionals working in an Empathy Lab, and how can they be addressed?

Professionals in an Empathy Lab often encounter the challenge of translating emotional insights into actionable strategies for product development or customer experience. Balancing qualitative research with organizational goals can also be demanding, as teams must advocate for user-centered approaches within fast-paced environments. Building cross-functional collaboration is key—regular communication with design, engineering, and leadership helps ensure empathy-driven insights are effectively integrated. Overcoming these challenges often involves strong facilitation skills, continuous stakeholder engagement, and a commitment to fostering an open, empathetic work culture.

What is an Empathy Lab and what do people do there?

An Empathy Lab is a space or initiative designed to help individuals and organizations cultivate empathy through structured activities, workshops, and experiences. In an Empathy Lab, participants might engage in role-playing, storytelling, virtual reality simulations, and guided discussions to better understand others' perspectives and emotions. The goal is to build emotional intelligence and improve interpersonal communication, which can enhance teamwork, leadership, and customer relations. Empathy Labs are often used in educational institutions, businesses, and healthcare settings to foster a more inclusive and understanding environment.

What is the difference between Empathy Lab vs Customer Experience Specialist?

AspectEmpathy LabCustomer Experience Specialist
Required CredentialsTypically no formal credentials, focus on empathy and communication skillsOften requires customer service or related certifications
Work EnvironmentCollaborative, focus on user research and emotional understandingCustomer service centers, retail, or corporate offices
Employer & Industry UsageUsed in UX, product design, and human-centered researchCommon in retail, hospitality, and service industries
Search & Comparison IntentUnderstanding roles focused on emotional connection and user insightsCustomer service roles and improving client satisfaction

Empathy Lab roles focus on understanding user emotions and improving experiences through research and design, often within UX or product teams. Customer Experience Specialists primarily handle direct customer interactions, aiming to enhance satisfaction and loyalty. While both roles emphasize customer understanding, Empathy Labs are more research and design-oriented, whereas Customer Experience Specialists are service-focused.

More about Empathy Lab jobs
What job categories do people searching Empathy Lab jobs look for? The top searched job categories for Empathy Lab jobs are:
Empathy Lab jobs near you
Infographic showing various Empathy Lab job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $42,113 per year, or $20.2 per hour.
Lab Technician (Phlebotomist)

Lab Technician (Phlebotomist)

San Francisco AIDS Foundation

San Francisco, CA

$34 - $37/hr

Other

Retirement, PTO

Posted 10 days ago

Job description

At SFAF we show up for our community with expertise, empathy, and a commitment to creating space where everyone can show up fully. If you want to make a meaningful impact in an environment that's as affirming as it is effective, we'd love to meet you.
Who are we?
San Francisco AIDS Foundation (SFAF) envisions a future where health justice is achieved for all people living with or at risk for HIV. Our mission is to promote health, wellness, and social justice for communities most impacted by HIV through sexual health and substance use services, advocacy, and partnership. We need passionate advocates for social change that embody our five key values: Justice, Dignity, Courage, Leadership, and Excellence.
What is the position?
Lab Technicians at SFAF perform high-volume phlebotomy crucial to our mission to provide sexual health services. Lab techs will manage the processing of specimens, perform research related lab duties, perform quality assurance, interpret HIV/HCV antibody tests amongst other daily tasks. As part of our mission at Magnet/Strut all staff members also serve as HIV testing counselors when needed in the clinic. This role is a crucial part of our front line services promoting sexual health in the most at risk communities in San Francisco.
What are the main responsibilities?

  • Perform high-volume phlebotomy in accordance with clinical protocols.
  • Perform quality assurance on lab tests and maintain accurate logs to ensure accuracy and regulatory compliance.
  • Manage and process specimens, including preparation for off-site laboratory transport.
  • Ensure all point-of-care tests are performed and documented per clinic guidelines.
  • Maintain clean, organized workstations, and ensure proper storage of supplies, samples, and equipment.
  • Serve as an HIV test counselor, providing education on HIV prevention, testing, and exposure window periods.
Who are we looking for?
  • Possession of California State Certified Phlebotomy Technician I or II, Certified Medical Laboratory Technician (MLT) Certificate, or other degree that allows for performing venipunctures in the state of California.
  • Employee must maintain an active phlebotomy certification with the California Laboratory Field Service,
  • High School Diploma or GED
  • Current Health Care Provider Basic Life Support (BLS) certification required.
  • Ability to use complex instruments and machines. Knowledge of computers and database is necessary to record information on the subject and the material tested or sampled.
  • Training in Good Clinical Practices, research ethics, IATA shipments, HIPAA Privacy and Security, Rapid Regulatory Compliance preferred.
  • Current California Certification as an HIV Counselor required or must be obtained within 6 months of hire.
  • Bilingual English and Spanish, Russian, Cantonese, or ASL highly regarded.

Where is the position located?
This position is primarily located at 470 Castro St, San Francisco, however it may occasionally require traveling to other office locations or off-site meetings as required by the job. Role may include evening and weekend coverage.
What we offer?
Hourly Rate:$34 - $37
Benefits :SFAF is proud to offer a comprehensive and competitive benefits package for our full-time employees. We offer combined PTO/Sick Time Off of 24 days for the first two years of employment, 29 days after two years of employment. For retirement we offer a 403(b) Plan and SFAF matches employee contributes (1 to 1) up to 3% of Salary.
This position will have access to protected health information (PHI) and may only access, use or disclose the minimum information necessary to perform their designated role on behalf of San Francisco AIDS Foundation, regardless of the extent of access provided.
The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for personnel so classified.
The San Francisco AIDS Foundation is an Equal Opportunity employer. We actively seek applications from people living with HIV/AIDS, people with disabilities, women, LGBTQ individuals and people of color.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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