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Empathy Lab Jobs (NOW HIRING)

RWJBarnabas Health

Lab Assistant

Long Branch, NJ · On-site

$18 - $25/hr

Job Title: Lab Assistant Location: Monmouth Medical Center Department Name: Lab MMC Req ... Compassion and empathy guide your interactions with patients, families, and your clinical ...

RWJBarnabas Health

Lab Assistant

Long Branch, NJ

$18 - $25/hr

Job Title: Lab Assistant Location: Monmouth Medical Center Department Name: Lab MMC Req ... Compassion and empathy guide your interactions with patients, families, and your clinical ...

Vail Health Hospital

Cath Lab Technologist

Vail, CO · On-site

$2.6K - $3.4K/wk

Educate and reassure patients and families with professionalism and empathy * Collaborate ... years of Cath Lab experience preferred Required Credentials * RCIS or ARRT certification and ...

Vail Health Hospital

Cath Lab Technologist

Vail, CO · On-site

$38.98 - $53.80/hr

Cath Lab Technologist Vail, Colorado, United States Vail Health has become the world's most ... Educate and reassure patients and families with professionalism and empathy * Collaborate ...

UHS

EP Lab Technologist

Johnson City, NY · On-site

$37 - $55.50/hr

The EP Lab Technologist provides technical and clinical support for both interventional and ... empathy in a fast-paced environment, we invite you to make a meaningful impact where every ...

Vail Health Hospital

Cath Lab Technologist

Vail, CO · On-site

$38.98 - $53.80/hr

Educate and reassure patients and families with professionalism and empathy * Collaborate ... years of Cath Lab experience preferred Required Credentials * RCIS or ARRT certification and ...

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Empathy Lab information

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How much do empathy lab jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for empathy lab in the United States is $20.25, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $23.08 per hour, depending on experience, location, and employer.

What is an Empathy Lab?

An Empathy Lab is a space or initiative designed to help individuals and organizations cultivate empathy through structured activities, workshops, and experiences. In an Empathy Lab, participants might engage in role-playing, storytelling, virtual reality simulations, and guided discussions to better understand others' perspectives and emotions. The goal is to build emotional intelligence and improve interpersonal communication, which can enhance teamwork, leadership, and customer relations. Empathy Labs are often used in educational institutions, businesses, and healthcare settings to foster a more inclusive and understanding environment.

What are the key skills and qualifications needed to thrive as an Empathy Lab facilitator?

To excel as an Empathy Lab Facilitator, you need a background in psychology, education, or human-centered design, often supported by relevant degrees or certifications in these fields. Familiarity with facilitation techniques, empathy-building tools, and digital collaboration platforms is typically required. Exceptional interpersonal skills, active listening, and emotional intelligence help facilitators create safe, engaging environments for participants. These competencies are crucial for fostering genuine empathy, enabling impactful learning experiences, and driving meaningful organizational change.

What are some common challenges faced by professionals working in an Empathy Lab, and how can they be addressed?

Professionals in an Empathy Lab often encounter the challenge of translating emotional insights into actionable strategies for product development or customer experience. Balancing qualitative research with organizational goals can also be demanding, as teams must advocate for user-centered approaches within fast-paced environments. Building cross-functional collaboration is key—regular communication with design, engineering, and leadership helps ensure empathy-driven insights are effectively integrated. Overcoming these challenges often involves strong facilitation skills, continuous stakeholder engagement, and a commitment to fostering an open, empathetic work culture.

What is the difference between Empathy Lab vs Customer Experience Specialist?

AspectEmpathy LabCustomer Experience Specialist
Required CredentialsTypically no formal credentials, focus on empathy and communication skillsOften requires customer service or related certifications
Work EnvironmentCollaborative, focus on user research and emotional understandingCustomer service centers, retail, or corporate offices
Employer & Industry UsageUsed in UX, product design, and human-centered researchCommon in retail, hospitality, and service industries
Search & Comparison IntentUnderstanding roles focused on emotional connection and user insightsCustomer service roles and improving client satisfaction

Empathy Lab roles focus on understanding user emotions and improving experiences through research and design, often within UX or product teams. Customer Experience Specialists primarily handle direct customer interactions, aiming to enhance satisfaction and loyalty. While both roles emphasize customer understanding, Empathy Labs are more research and design-oriented, whereas Customer Experience Specialists are service-focused.

More about Empathy Lab jobs

What job categories do people searching Empathy Lab jobs look for?

The top searched job categories for Empathy Lab jobs are:

Empathy Lab jobs near you
Infographic showing various Empathy Lab job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 75% Full Time, 10% Part Time, and 13% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $42,113 per year, or $20.2 per hour.

Lab Assistant

RWJBarnabas Health

Long Branch, NJ • On-site

$18 - $25/hr

Full-time

Posted 4 days ago

RWJBarnabas Health rating

7.5

Company rating: 7.5 out of 10

Based on 331 frontline employees who took The Breakroom Quiz

239th of 891 rated healthcare providers

Job description

Job Title: Lab Assistant
Location: Monmouth Medical Center
Department Name: Lab MMC
Req #: 0000262395
Status: Hourly
Shift: Day
Pay Range: $18.00 - $25.00 per hour
Pay Transparency:
The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.
The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.
Lab Assistant - RWJBarnabas Health
At RWJBarnabas Health, Lab Assistants become part of a purpose-driven environment where compassion, clinical excellence, and patient-centered care create meaningful opportunities to support medical diagnostic services. This Lab Assistant role offers opportunities for professional growth, interdisciplinary collaboration, and a culture committed to quality, evidence-based laboratory practices, and continuous improvement. Reporting to the Laboratory Supervisor or Director, you will coordinate and perform tasks and activities in several areas of the clinical laboratory. You will play an essential role in receiving, verifying, and distributing critical patient specimens, executing fundamental clinical clerical functions, and partnering with an interdisciplinary healthcare team to promote diagnostic accuracy and improve patient outcomes. Joining RWJBarnabas Health means joining a community where every Lab Assistant is encouraged to grow, contribute, and make a lasting impact on our patient community.
A Typical Day for a Lab Assistant Includes:
Depending upon your specific area of responsibility within the scope of the job, your daily duties will include maintaining workflow status, prioritizing each clinical task for maximum efficiency, and executing the following actions:
  • Verifying, accepting, and processing tissue and fluid specimens delivered via the pneumatic tube system or direct delivery from the ED, nursing units, PAT, and outside clinics.
  • Conducting comprehensive sorting and rapid distribution of properly barcoded specimens to their laboratory sections, prioritizing Emergency Department, critical care, and STAT specimens.
  • Preparing and processing clinical samples for testing using various standardized laboratory methodologies.
  • Coordinating external compliance by carefully preparing clinical PKU specimens slated to be sent out to the New Jersey State Department of Health.
  • Developing and monitoring all pending or collected patient specimens through the designated laboratory database system to ensure tracking software metrics remain current.
  • Facilitating professional communication by answering incoming calls using proper telephone manners and accurately referring inquiries to technical sections when advanced assistance is required.
  • Completing administrative oversight by monitoring regulatory logs, printing/sorting medical records, maintaining processing area order, and applying manual tracking knowledge during computer system downtime.
  • Maintaining adequate inventory, records of distribution, and detailed logs of costs, pricing, equipment repairs, maintenance, and service.
  • Planning and procurement strategies to maintain the quantity and quality of all supplies required for direct and indirect patient care activities.
  • Employing inventory management systems and software tools to track supply levels, receive/store supplies, monitor for expired items, set order limits, and calculate replenishment orders.
  • Evaluating inventory expenditures against budget constraints to control costs, review routine standing orders for price acceptability, and analyze alternative sourcing strategies (e.g., consignment, just-in-time purchasing).
  • Formulating contingency plans with critical suppliers to avoid inventory shortages, while discussing evolving supply needs and their impact on future purchases.
  • Coaching laboratory personnel on the principles of inventory control, waste avoidance, and established approval procedures.
  • Developing and shaping cost-effective inventory policies, guidelines, and alternative purchasing methods like e-procurement or automatic ordering.
  • Leading contract negotiations with major suppliers and equipment vendors to optimize the laboratory's bottom line.

This Role Might Be for You If:
  • Compassion and empathy guide your interactions with patients, families, and your clinical laboratory colleagues.
  • You are passionate about supporting individuals by protecting accurate diagnostic paths and maintaining strict levels of confidentiality regarding laboratory results and patient records.
  • Strong organizational skills allow you to properly prioritize complex specimen workloads to meet strict, time-sensitive laboratory testing turnaround deadlines.
  • You communicate confidently and collaborate effectively with external hospital departments, medical staff, nursing personnel, patients, and visiting families.
  • You enjoy executing precise instructions within a technical laboratory environment while upholding exceptional professional standards and corporate codes of behavior.
  • You are comfortable working with complex information networks and possess excellent computer skills to navigate modern healthcare databases.
  • Adaptability allows you to confidently handle biohazard specimens, special physical demands, and shifting laboratory priorities in a dynamic healthcare facility.
  • Continuous learning, strict safety compliance, and professional development within an acute care laboratory framework are important to you.

To Be Considered for This Opportunity, You Will Have:
  • High School Diploma or GED equivalent required.
  • 0-2 years of experience, ideally within a laboratory environment. Familiarity or experience with specimen processing is highly demonstrated.
  • Competence in organizing, multi-tasking, and prioritizing high-volume workloads for timely clinical completion.
  • Effective skills with the ability to express details clearly and professionally both verbally and in writing.
  • Ability to easily comprehend and execute complex operational, inventory, and safety instructions.
  • Proven ability and willingness to maintain a strict level of data privacy and confidentiality regarding sensitive medical results.
  • History of navigating databases, using supply tracking tools, or sorting automated medical logs preferred.
  • Comfort working within an environment that involves handling biohazard specimens and meeting active physical demands.
  • Ability to make timely decisions consistent with departmental policies, goals, and regulatory rules.
  • Scheduling Requirements: Full-Time, 40 hours per week; Day shift (8:00 AM - 4:30 PM).
  • Must maintain open availability to work rotating weekends and holidays as clinically needed.

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About RWJBarnabas Health

Sourced by ZipRecruiter

RWJBarnabas Health is New Jersey’s largest integrated health care delivery system, providing treatment and services to more than three million patients each year. Throughout RWJBarnabas Health, our dedicated physicians, nurses, and health professionals are committed to providing the highest quality of patient care and health education to the community and region. We aim to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey - whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

West Orange, NJ, US

Year founded

2015

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