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Empathy Lab Jobs (NOW HIRING)

Lab Assistant

Jersey City, NJ · On-site

$23.69/hr

Lab Assistant Location: Jersey City Medical Center Department Name: Lab JCMC Clinical Pathology Req ... Compassion and empathy guide your interactions with patients, families, and your clinical ...

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9am-530pm M-F, contractor Our Lab Techs strictly adhere to laboratory SOPs to ensure quality and ... They understand our customers' needs with empathy and know that everything they do is making a ...

Lab Assistant

Jersey City, NJ · On-site

$23.69/hr

Lab Assistant Location: Jersey City Medical Center Department Name: Lab JCMC Clinical Pathology Req ... Compassion and empathy guide your interactions with patients, families, and your clinical ...

Lab Technician- Day Shift

Austin, TX

$18.75 - $25/hr

The ideal Lab Technician will have patience, empathy, time management, and professionalism with patients, co-workers, and providers. Job Responsibilities · Evaluate specimens received and organize ...

Lab Technician- Day Shift

Austin, TX

$18.75 - $25/hr

The ideal Lab Technician will have patience, empathy, time management, and professionalism with patients, co-workers, and providers. Job Responsibilities · Evaluate specimens received and organize ...

Lab Technician- Night Shift

Birmingham, AL

$17.75 - $23.75/hr

The ideal Lab Technician will have patience, empathy, time management, and professionalism with patients, co-workers, and providers. Job Responsibilities · Evaluate specimens received and organize ...

Communicates and interacts with patients and their families, with compassion and empathy, both on the phone and at the lab department. * Informs patients of potential denial by insurance, estimates ...

Communicates and interacts with patients and their families, with compassion and empathy, both on the phone and at the lab department. * Informs patients of potential denial by insurance, estimates ...

Communicates and interacts with patients and their families, with compassion and empathy, both on the phone and at the lab department. * Informs patients of potential denial by insurance, estimates ...

Communicates and interacts with patients and their families, with compassion and empathy, both on the phone and at the lab department. * Informs patients of potential denial by insurance, estimates ...

Communicates and interacts with patients and their families, with compassion and empathy, both on the phone and at the lab department. * Informs patients of potential denial by insurance, estimates ...

Communicates and interacts with patients and their families, with compassion and empathy, both on the phone and at the lab department. * Informs patients of potential denial by insurance, estimates ...

Cath Lab Technologist

Vail, CO · On-site

$2.6K - $3.4K/wk

Educate and reassure patients and families with professionalism and empathy * Collaborate ... years of Cath Lab experience preferred Required Credentials * RCIS or ARRT certification and ...

EP Lab Technologist

Johnson City, NY · On-site

$37 - $55.50/hr

The EP Lab Technologist provides technical and clinical support for both interventional and ... empathy in a fast-paced environment, we invite you to make a meaningful impact where every ...

Showing results 21-40

Empathy Lab information

See salary details

$10

$20

$29

How much do empathy lab jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for empathy lab in the United States is $20.25, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $23.08 per hour, depending on experience, location, and employer.

What is an Empathy Lab?

An Empathy Lab is a space or initiative designed to help individuals and organizations cultivate empathy through structured activities, workshops, and experiences. In an Empathy Lab, participants might engage in role-playing, storytelling, virtual reality simulations, and guided discussions to better understand others' perspectives and emotions. The goal is to build emotional intelligence and improve interpersonal communication, which can enhance teamwork, leadership, and customer relations. Empathy Labs are often used in educational institutions, businesses, and healthcare settings to foster a more inclusive and understanding environment.

What are the key skills and qualifications needed to thrive as an Empathy Lab facilitator?

To excel as an Empathy Lab Facilitator, you need a background in psychology, education, or human-centered design, often supported by relevant degrees or certifications in these fields. Familiarity with facilitation techniques, empathy-building tools, and digital collaboration platforms is typically required. Exceptional interpersonal skills, active listening, and emotional intelligence help facilitators create safe, engaging environments for participants. These competencies are crucial for fostering genuine empathy, enabling impactful learning experiences, and driving meaningful organizational change.

What are some common challenges faced by professionals working in an Empathy Lab, and how can they be addressed?

Professionals in an Empathy Lab often encounter the challenge of translating emotional insights into actionable strategies for product development or customer experience. Balancing qualitative research with organizational goals can also be demanding, as teams must advocate for user-centered approaches within fast-paced environments. Building cross-functional collaboration is key—regular communication with design, engineering, and leadership helps ensure empathy-driven insights are effectively integrated. Overcoming these challenges often involves strong facilitation skills, continuous stakeholder engagement, and a commitment to fostering an open, empathetic work culture.

What is the difference between Empathy Lab vs Customer Experience Specialist?

AspectEmpathy LabCustomer Experience Specialist
Required CredentialsTypically no formal credentials, focus on empathy and communication skillsOften requires customer service or related certifications
Work EnvironmentCollaborative, focus on user research and emotional understandingCustomer service centers, retail, or corporate offices
Employer & Industry UsageUsed in UX, product design, and human-centered researchCommon in retail, hospitality, and service industries
Search & Comparison IntentUnderstanding roles focused on emotional connection and user insightsCustomer service roles and improving client satisfaction

Empathy Lab roles focus on understanding user emotions and improving experiences through research and design, often within UX or product teams. Customer Experience Specialists primarily handle direct customer interactions, aiming to enhance satisfaction and loyalty. While both roles emphasize customer understanding, Empathy Labs are more research and design-oriented, whereas Customer Experience Specialists are service-focused.

More about Empathy Lab jobs
Infographic showing various Empathy Lab job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 80% Physical, 1% Hybrid, and 19% Remote job distribution, with an average salary of $42,113 per year, or $20.2 per hour.

Lab Assistant

Jersey City, NJ • On-site

RWJBarnabas Health
Hospitals • 10K+ employees

$23.69/hr

Per diem

This job post has expired today. Applications are no longer accepted.


RWJBarnabas Health rating

7.5

Company rating: 7.5 out of 10

Based on 332 frontline employees who took The Breakroom Quiz


Job description

Job Title: Lab Assistant

Location: Jersey City Medical Center

Department Name: Lab JCMC Clinical Pathology

Req #: 0000264824

Status: Hourly

Shift: Day

Pay Range: $23.69 - $23.69 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Lab Assistant – RWJBarnabas Health

At RWJBarnabas Health, Lab Assistants become part of a purpose-driven environment where compassion, clinical excellence, and patient-centered care create meaningful opportunities to support medical diagnostic services. This Lab Assistant role offers opportunities for professional growth, interdisciplinary collaboration, and a culture committed to quality, evidence-based laboratory practices, and continuous improvement. Reporting to the Laboratory Supervisor or Director, you will play an essential role in receiving, verifying, and distributing critical patient specimens, executing fundamental clinical clerical functions, and partnering with an interdisciplinary healthcare team to promote diagnostic accuracy and improve patient outcomes. Joining RWJBarnabas Health means joining a community where every Lab Assistant is encouraged to grow, contribute, and make a lasting impact on our patient community.

A typical day for a Lab Assistant may include:

  • Reporting to the Laboratory Supervisor or Director while verifying, accepting, and processing tissue and fluid specimens delivered via the pneumatic tube system or direct delivery from the ED, nursing units, PAT, and outside clinics.
  • Conducting comprehensive sorting and rapid distribution of properly barcoded specimens to their appropriate laboratory sections, prioritizing emergency department, critical care floors, and STAT specimens for immediate delivery.
  • Participating as an active member of the interdisciplinary team by operating laboratory machinery, including spinning all specimens intended for Troponin evaluation prior to transferring custody to the Chemistry department.
  • Developing, maintaining, and continuously monitoring all pending or collected patient specimens through the designated laboratory database system to ensure accurate tracking and tracking software metrics remain current.
  • Facilitating professional communication by answering incoming phone calls observing proper telephone manners and accurately referring inquiries to specific technical sections when advanced assistance is required.
  • Coordinating external laboratory compliance by carefully preparing and processing all clinical PKU specimens slated to be sent out to the New Jersey State Department of Health.
  • Completing comprehensive administrative oversight by monitoring regulatory logs, printing/sorting inpatient, outpatient, and medical record cumulative documents, maintaining processing area order, and applying manual tracking knowledge during computer system downtime.

This role might be for you if:

  • Compassion and empathy guide your interactions with patients, families, and your clinical laboratory colleagues.
  • You are passionate about supporting individuals by protecting accurate diagnostic paths and maintaining strict levels of confidentiality regarding laboratory results and patient records.
  • Strong organizational and critical thinking skills allow you to properly prioritize complex specimen workloads to meet strict, time-sensitive laboratory testing turnaround deadlines.
  • You communicate confidently and collaborate effectively with external hospital departments, medical staff, nursing personnel, patients, and visiting families.
  • You enjoy executing precise instructions within a technical laboratory environment while upholding exceptional professional standards and corporate codes of behavior.
  • You are comfortable working with complex information networks and possess excellent computer skills to navigate modern healthcare databases.
  • Adaptability allows you to confidently handle biohazard specimens, special physical demands, and shifting laboratory priorities in a dynamic healthcare facility.
  • Continuous learning, strict safety compliance, and professional development within an acute care laboratory framework are important to you.

To be considered for this Lab Assistant opportunity, you will have:

  • High School Diploma or GED equivalent required.
  • 0–2 years of experience, ideally within a laboratory environment.
  • Demonstrates familiarity or experience with specimen processing.
  • Demonstrated competence in organizing, multi-tasking, and prioritizing high-volume workloads for timely clinical completion.
  • Effective communication skills, with the ability to express details clearly and professionally both verbally and in writing.
  • Strong technical acumen with the ability to easily comprehend and execute complex operational and safety instructions.
  • Proven ability and willingness to maintain a strict level of data privacy and confidentiality regarding sensitive medical results.
  • Excellent computer skills with a history of navigating databases or sorting automated medical logs preferred.
  • Physical capability and comfort to work within an environment that involves handling biohazard specimens and meeting active physical demands.
  • Strong professional judgment with the ability to make timely decisions consistent with departmental policies, goals, and regulatory rules.
  • Scheduling requirements: Per Diem (PD) Day Shift, 6:00 AM – 2:00 PM. Weekdays are flexible, but rotating weekend and holiday availability is required.

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About RWJBarnabas Health

Sourced by ZipRecruiter

RWJBarnabas Health is New Jersey’s largest integrated health care delivery system, providing treatment and services to more than three million patients each year. Throughout RWJBarnabas Health, our dedicated physicians, nurses, and health professionals are committed to providing the highest quality of patient care and health education to the community and region. We aim to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey - whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

West Orange, NJ, US

Year founded

2015