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Empathetic Listener Jobs in Springfield, IL (NOW HIRING)

Cable One

Customer Care and Sales Advisor

Taylorville, IL · On-site

$15 - $16/hr

... listening skills • Ability to remain composed and empathetic in high-pressure situations • Ability to sit for extended periods, use hands, talk, and hear • May be required to lift up to 10 ...

Cable One

Customer Care and Sales Advisor

Taylorville, IL · On-site

$15 - $16/hr

... listening skills • Ability to remain composed and empathetic in high-pressure situations • Ability to sit for extended periods, use hands, talk, and hear • May be required to lift up to 10 ...

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All JobsEmpathetic Listener JobsEmpathetic Listener Jobs in Springfield, IL

Empathetic Listener information

See Springfield, IL salary details

$9

$28

$77

How much do empathetic listener jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for empathetic listener in Springfield, IL is $28.64, according to ZipRecruiter salary data. Most workers in this role earn between $16.16 and $33.83 per hour, depending on experience, location, and employer.

What is an Empathetic Listener job?

An Empathetic Listener is someone who provides a supportive and nonjudgmental space for individuals to express their thoughts and emotions. Their role involves actively listening, showing understanding, and offering encouragement without giving direct advice or judgment. This job is valuable in counseling, customer service, coaching, and peer support roles, where emotional intelligence and patience are essential. Empathetic listeners help people feel heard and validated, fostering trust and connection.

What are some typical challenges faced by an Empathetic Listener, and how are they addressed?

Empathetic Listeners often encounter emotionally charged conversations that require careful handling and strong boundaries to avoid compassion fatigue. Balancing active listening with providing appropriate resources or referrals, while maintaining confidentiality and neutrality, can also be demanding. Many organizations offer regular supervision, peer support, and training to help listeners manage stress and process challenging interactions. Building self-care routines and utilizing available support mechanisms are important for long-term effectiveness and well-being in this role.

How to become a paid empathetic listener?

To become a paid empathetic listener, develop strong communication and active listening skills, often through training or certification programs such as counseling or coaching courses. Gaining experience in roles like customer service, mental health support, or peer counseling can also help, and building a reputation for empathy can lead to paid opportunities in coaching, therapy, or support services.

What are the key skills and qualifications needed to thrive in the Empathetic Listener position, and why are they important?

To excel as an Empathetic Listener, you need strong active listening skills, emotional intelligence, and a background in counseling, psychology, or social work is often advantageous. Familiarity with client management systems and adherence to ethical guidelines or certifications, such as Mental Health First Aid, may be required. Exceptional interpersonal communication, patience, and cultural sensitivity are vital soft skills for this position. These attributes are critical for building trust, supporting individuals effectively, and facilitating meaningful conversations in various support environments.

Can you really get paid to be an empathetic listener?

Empathetic listening is a key skill for roles such as counselors, therapists, social workers, and customer service representatives, and these positions often offer compensation. While the job involves active listening and emotional support, earning depends on the specific role, experience, and employer, with some positions requiring certifications or training.

Is empathetic listener legit?

An empathetic listener is a real role that involves actively understanding and sharing the feelings of others, often in counseling, customer service, or support environments. The position typically requires strong communication skills and emotional intelligence, and it is recognized as a legitimate job in various industries. Certification or training in active listening or counseling can enhance credibility and effectiveness in this role.

Can I get paid to be a listener?

Empathetic listeners can be paid in roles such as counselors, therapists, or customer service representatives, where active listening is essential. These jobs often require relevant training, certifications, or experience, and may involve working in mental health, healthcare, or support environments.
What are the most commonly searched types of Empathetic Listener jobs in Springfield, IL? The most popular types of Empathetic Listener jobs in Springfield, IL are:
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Empathetic Listener jobs near you
Infographic showing various Empathetic Listener job openings in Springfield, IL as of July 2026, with employment types broken down into 69% Full Time, 26% Part Time, 3% Temporary, and 2% Contract. Highlights an 92% In-person, 5% Hybrid, and 3% Remote job distribution, with an average salary of $59,574 per year, or $28.6 per hour.
Donation Liaison - Springfield, IL

Donation Liaison - Springfield, IL

Gift Of Hope

Springfield, IL • On-site

Full-time

Posted 3 days ago

Job description

Company Description
Gift of Hope is proud to serve as the federally designated not-for-profit that coordinates organ and tissue donation and provides compassionate service to families of donors in the northern three-quarters of Illinois and northwest Indiana.
Since our inception in 1986, we have coordinated donations that have saved the lives of more than 23,000 organ transplant recipients, and improved the lives of hundreds of thousands of tissue transplant recipients. As one of 58 organ procurement organizations that make up the nation's organ donation system, we work with 183 hospitals in our donation service area.
Job Description
The Donation Liaison position develops and maintains a positive donation culture with the assigned hospitals thereby assisting in achieving donation goals. This position is responsible for ensuring that all donors and potential donor families are offered the opportunity for donation through the collaboration of both internal and external partners. Additionally, this position will facilitate the gift of donation through policy implementation, evaluation, authorization and family support before, during and after the entire donation process. The Donation Liaison will cover a territory in the Champaign, IL or Springfield, IL area.
  • Organ/Tissue Authorization Responsibilities
    • Respond to organ and tissue referrals at assigned hospitals and throughout Gift of Hope's Donation Service Area
    • Conduct accurate, effective early onsite/phone evaluations
    • Review hospital charts and current records of potential donors for medical eligibility/suitability
    • Participate in medical rounds with neuro and trauma services and facilitate necessary testing and services
    • Conduct Patient Care Conferences with hospital staff during critical points in the referral and/or authorization process
    • Assess medical status and determine organ donor potential per Gift of Hope criteria in conjunction with the Administrator-on-Call (AOC) and/or Gift of Hope Medical Director
    • Document findings and follow-up plans in hospital charts; communicate same to hospital staff while on site
    • Communicate pertinent information with Donor Resource Center and AOC
    • Effectively and efficiently gather patient clinical and social/emotional information for evaluation purposes
    • Determine legal next-of-kin and/or decision maker
    • Facilitate donation of donors in first-person registry; guide family to help them understand the donation process
    • Develop rapport with donor family
    • Compassionately provide information about the benefits of donation to potential organ donor families to authorize organ and/or tissue donation; meet minimum authorization rate
    • Counsel families through donation process and provide support during and after the donation process and provide outcomes post-op
    • Participate in departmental quality assurance initiatives
  • Hospital Development Responsibilities
    • Function as an expert resource within the hospital on all aspects of organ and tissue donation
    • Meet with hospital QA team to conduct weekly and/or monthly medical record review of missed opportunities for donation
    • Establish and maintain meaningful relationships with hospital staff
    • Collaborate with hospital administration to develop and implement plans to optimize hospital performance
    • Track hospital results to monitor progress and modify plans as needed
    • Review and analyze key donation outcomes to identify areas of opportunity
    • Develop solutions to issues that impede the donation process
    • Facilitate hospital programs and committees that influence organ and tissue donation
    • Develop and present professional education programs such as hospital unit-specific presentations, physician in-services, medical grand rounds, hospital ethics committee presentations, etc.

Qualifications
Education and Training Required
The following identifies the minimum education and training required to perform the essential functions of the job.
  • Bachelor's degree from an accredited institution in Allied Healthcare field, business administration, education, advocacy or related field; or equivalent work experience

Experience and Skills Required
The following indicates the minimum skills and experience required to perform the essential functions of the job.
  • Confident and comfortable in the presence of emotional distress, dying and death
  • Ability to interpret verbal and non-verbal communication, and to demonstrate situational awareness, compassion and empathetic listening skills
  • Ability to communicate effectively and compassionately with families of potential donors to present the option of organ and tissue donation
  • Ability to multi-task and coordinate the activities for self and others in an environment where priorities change quickly
  • Ability to maneuver and pay attention to detail in chart documentation
  • Basic computer skills
  • Previous training/presentation experience
  • Ability to speak persuasively and influence senior level hospital staff to change hospital policy and/or practice
  • Demonstrated ability to analyze and interpret data
  • Ability to effectively communicate policies, procedures, and regulations
  • Ability to function with a high degree of autonomy
  • Ability to develop alternatives and options to meet the needs of hospitals, family members, and Gift of Hope
  • Ability to learn and understand hospital administrative and clinical functions
  • Ability to operate audiovisual equipment such as overhead and/or LCD Projectors, VCR, video camera, etc.

Physical Demands
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
  • Ability to drive personal auto to hospitals and other sites within service area to perform job functions
  • Valid driver's license
  • Ability to function in hospital and work environments
  • Ability to use company-provided mobile device and personal cell phone to call and text to communicate about the status of a case
  • Ability to hear and speak to convey information to co-workers, hospital staff, and potential donor families
  • Ability to speak clearly to make presentations to a variety of audiences
  • Ability to work outside normal business hours, including evenings and weekends

Additional Information
Work Environment

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