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Emotional Support Listener Jobs in Iowa (NOW HIRING)

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Emotional Support Listener information

What is an emotional support listener?

An Emotional Support Listener provides a compassionate and non-judgmental space for individuals to express their thoughts and feelings. They actively listen, offer emotional reassurance, and help people feel heard and understood. While they do not provide professional counseling or therapy, they offer support in difficult times. This role is often found in peer support services, mental health organizations, or online platforms.

What are the typical daily responsibilities of an emotional support listener?

Emotional Support Listeners typically spend their workdays actively listening to individuals experiencing emotional distress, offering compassionate, nonjudgmental support, and helping them feel heard and understood. They may connect with those seeking help via phone, text, or online chat platforms, and are often responsible for maintaining accurate records of their interactions. Depending on the organization, they might also participate in regular training sessions or supervision meetings to improve their skills and receive guidance. Collaboration with team members, supervisors, or mental health professionals may be part of the role, especially in situations where escalation or referrals are needed. This role is well-suited for individuals who are passionate about making a positive difference in others’ lives and thrive in emotionally supportive environments.

What are the key skills and qualifications needed to thrive in the emotional support listener position?

To thrive as an Emotional Support Listener, you need strong active listening skills, emotional intelligence, and a foundational understanding of mental health principles, often supported by relevant training or certifications in peer support or mental health first aid. Familiarity with digital communication platforms or hotlines is helpful, as many roles operate via phone, chat, or online support systems. Exceptional empathy, nonjudgmental attitude, and resilience under emotional stress are standout soft skills for this position. These abilities are crucial to effectively support individuals in distress, ensuring they feel heard and guided toward appropriate resources or next steps.

Can you really get paid to be an emotional support listener?

Emotional support listeners can be paid for providing empathetic listening and support, often through helplines, online platforms, or mental health services. Compensation varies depending on the organization, and some roles may require training or certification in active listening or mental health first aid.

How to become an emotional support listener?

To become an emotional support listener, individuals typically need strong communication skills, empathy, and active listening abilities. Some roles may require training or certification in mental health support or counseling, and volunteers often undergo specific training programs to prepare for providing emotional support in various settings.

What are popular job titles related to Emotional Support Listener jobs in Iowa?

For Emotional Support Listener jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Emotional Support Listener jobs in Iowa look for?

The top searched job categories for Emotional Support Listener jobs in Iowa are:

What cities in Iowa are hiring for Emotional Support Listener jobs?

Cities in Iowa with the most Emotional Support Listener job openings:

DSP Community and Hourly Services (Evenings & Weekends)

Candeo

Des Moines, IA • On-site

$15/hr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 hours ago


Job description

Description

We are seeking compassionate and dedicated individuals to join our hourly team. We are committed to nurture an inclusive culture and a learning-based work environment to our employees.


In this role, you will create a safe, positive, and encouraging environment for our clients, supporting them in various tasks while promoting their independence. Your responsibilities will include assisting with self-care, medication compliance, meal preparation, housekeeping, and more. You will also help clients develop decision-making skills, schedule and attend appointments, and engage in their community.


Why Join Us?

  • Make a meaningful impact in the lives of our clients.
  • Work in a highly Inclusive, supportive and collaborative environment.
  • Approachable leadership
  • Opportunities for professional growth and development.

Pay: $15.00

Shifts Available:




HOURLY Department


  • Works shorter, traditional hourly shifts, often evenings or weekends
  • Typically, 2-6 hour shifts between hours of 9am-9pm
  • Offers more flexible scheduling
  • Designed for staff who prefer flexibility, part-time hours, or variable schedules
  • No overnight shifts


Benefits:

  • Health, Dental, and Vision Insurance for Full Time 30 and 40 employees
  • Short-Term Disability & Long-Term Disability
  • Life Insurance
  • 401k
  • PTO accrual for Full and Part-Time employees
  • Flexible schedules

What You Will Do:

  • Build relationships with the clients
  • Plan outings that you will be present at for support
  • Provide support to the clients with hobbies, studies, and social activities
  • Read, write, and execute directions
  • Charting and take notes
  • Data entry, instant messaging, uploading documents
  • Provide companionship and supportive listening
  • Report changes in health and/or status of the client
  • Respond to emergency situations
  • Administer medication
  • Transport clients to appointments
  • Other duties as assigned

Apply now!

Candeo - Job Opportunities

Requirements

Required Behavioral Skills and Soft Skills:

  • Empathy and Compassion: Ability to understand and share the feelings of others, providing emotional support and encouragement
  • Patience: Ability to remain calm and patient, especially in challenging situations.
  • Communication Skills: Strong verbal and written communication skills to interact effectively with clients, families, and team members.
  • Problem-Solving Skills: Ability to think critically and resolve conflicts or emergencies efficiently.
  • Adaptability: Flexibility to adjust to changing client needs and situations.
  • Attention to Detail: Meticulous in maintaining accurate records and following care plans.
  • Teamwork: Ability to collaborate with other professionals and support staff.
  • Independence: Capable of working unsupervised and making sound decisions.
  • Organizational Skills: Strong ability to manage time, appointments, and documentation effectively.

Qualifications:

  • Education: High School Diploma or GED required.
  • Previous experience working with individuals with disabilities preferred.
  • Licenses/Requirements:
    • Valid Class C Iowa Driver's License.
    • Proof of Automobile Insurance.
    • Must pass required background checks.
    • Access to a reliable computer and internet for documentation, or ability to travel to a location with access.
  • Skills:
    • Strong interpersonal skills, compassion, and sensitivity while maintaining professional boundaries.
    • Ability to follow detailed Individual Support Plans.
    • Proficiency in Microsoft Office and basic computer skills.
    • Ability to work independently and demonstrate reliability in attendance and punctuality.

Work Environment Client home and community including but not limited to medical providers, retail stores, outdoor recreation, and indoor recreation Work and travel in all types of weather, including inclement weather

Travel During scheduled work hours Approved mileage and expenses are reimbursed

Physical Demands Bending, sitting, standing, twisting, reaching, driving, climbing stairs, climb or balance, stoop, kneel, crouch or crawl, talk or hear, taste or smell, lifting and carrying. Must be able to lift and carry various items when supporting clients; including groceries, supplies and to provide physical assistance to clients as indicated in the client Individual Support Plan.

Equal Employment Opportunity: Candeo prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Candeo conforms to the spirit as well as to the letter of all applicable laws and regulations.